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    Zazzle

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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,117
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,643)

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user ramaf
AE
1 review
0 helpful votes
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March 12th, 2017

This online business is truly amazing! Its product reviews were right; the product arrived on time with the same design and quantity I ordered. The quality of the stickers I ordered were of high quality as well. I would definitely recommend this site!

Date of experience: March 12, 2017

Thumbnail of user laurab3932
Ohio
1 review
0 helpful votes
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October 25th, 2023
Verified purchase

I am very happy with my experience ordering business cards through Zazzle. The whole process was easy. The cards turned out really great. I am very pleased with my cards and Zazzle as a whole. I highly recommend Zazzle.

Reason I chose this business:

I really liked their selection. Their colors were amazing. The artists had the artwork I needed for my business.

Date of experience: October 25, 2023

Thumbnail of user michelinef5
Ohio
1 review
0 helpful votes
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August 17th, 2022
Verified purchase

I received my invites and was happy with the quality and service. But when I flipped it over I saw that there was a back with the initials H &T. I had no idea that there was a back that I needed to alter to out initials. Now what do I do. Spend more money to reprint, or buy a sticker!?!

Reason I chose this business:

Variety and Price

Date of experience: July 18, 2022

Thumbnail of user nancyl886
Illinois
1 review
0 helpful votes
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July 25th, 2020

I recently purchased 1 gold and black trivet and 4 gold and black coasters personalized for our friends' 50th anniversary. They are well made and the couple loves them. However, they are tan and black instead of gold like the photo online and in my order shows them. I am quite disappointed and won't order them again for 2 other couples celebrating their 50th anniversary next year. I thought it was a great gift idea but not satisfied with the color results.

Date of experience: July 25, 2020

Thumbnail of user ryanj397
Florida
1 review
0 helpful votes
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August 30th, 2021

I ordered my Wedding Innovations and RSVP cards back in 07/17/2019 and then was charged $9.95 in 2019, 2020 and 2021 for a membership when I never signed up for this. I called Zazzle and I have been taken off of Auto renew but when asked for a refund they would only give 1 month back. I explained that I only used them once and the order was over $200 already and that I wanted a full refund since i only used them once and never signed up for the membership. They are not able to do so. I am leaving a review on their website so others can see what type of company they are and how they value customers as well as writing into the BBB.

Date of experience: August 30, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Ryan,
If you could contact us directly at social@zazzle.com, we'd be more then happy to look into this and provide more clarity to the situation at hand!

Thank you,
Ryan

Thumbnail of user miltonk45
Georgia
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

It was easy to setup the items that I needed, and they were shipped much faster than I expected. The quality of the items was great.

It was an easy process to get something that we needed without delay.

Date of experience: September 20, 2023

Thumbnail of user mikem532
Illinois
5 reviews
7 helpful votes
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July 20th, 2017

What you see is NOT what you get. We entered the gift "Registered at..." shop name. It looked good, then on review it looked cut off, then we fixed it and it looked OK on the screen. Well, when the order arrived, most of the shop name was cut off. So now what, we hand write the shop name?

Date of experience: July 20, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Mike,

We are so sorry to hear about your recent order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.

I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you.

Thank you,
Tram

Thumbnail of user catherinel21
New Mexico
2 reviews
0 helpful votes
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July 26th, 2015

Customization is easy and fun! The quality of the products is highest I can imagine! Customer service is among the best I've ever dealt with and return policy is out of this world! One of the best companies ever!

Date of experience: July 23, 2015

Thumbnail of user johnv1669
New York
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

It sucked. I ordered a mass card which took forever to come and paid a ridiculous amt. Of money for shipping. I must have been unconscious when i did that but the best is when i got the card the wrong name was on it. I threw it away, never again.The

Date of experience: May 21, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi John,
We are very sorry to hear of the issues encountered! Upon reviewing your order, I can see that you elected for our premium shipping method which would explain the higher cost, I do apologize if this was not your intention. We've reached out directly via email to provide you with a resolution!
Thank you,
Ryan

Thumbnail of user katheriner31
New York
1 review
0 helpful votes
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June 16th, 2017

I absolutely loved the product that I received. Everything was amazing! It was super cute and very beautiful. It fit perfectly with my colors and I was so happy that I found these online. Absolutely stunning product!

Date of experience: June 16, 2017

Thumbnail of user cecilb160
Indiana
1 review
0 helpful votes
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October 9th, 2020

Ordered a political sign on 9/18/2020, Didn't get it until October 9.2020. I do accept some responsibility as they are made after the order. Had I realized it would take 23 days to receive the sign I would have gone with someone else. Checking on the order, the sign was not even made until a few day before delivery on October 9,2020. No response on an inquiry. Tracking was via USPS although the sign arrived via UPS. I did get a second sign, even though I ordered only one the following day via USPS. No wire included to install the sign though. At least I wasn't charged for it.

Date of experience: October 9, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Cecil,

We're so sorry to see that your order took longer than the advised making time we had on our site. As these are relatively new products for us right now, the demand was higher than we expected. However, this still isn't the way we strive to do business. I have reached out to you now with a gesture for your patience while we made this for you.

Thank you,
James.

Thumbnail of user karissal
Illinois
1 review
4 helpful votes
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December 23rd, 2015

I ordered on 12/9/15. It said it shipped 12/12 and updated the tracking on 12/14 saying it was going to the destination. It is now 12/20 and it says it was delayed. I need it by Christmas still no word from the company after I contacted them. Had to buy cards from another company to make sure I had them for Christmas. Thanks a lot

Date of experience: December 20, 2015

Thumbnail of user robinb507
Vermont
1 review
0 helpful votes
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June 4th, 2020

I wanted an image of my car on a round keychain and they refused it. I had 2 previous orders and they did them with no issues, both cars on round keychains. There was nothing different with this order, yet they refused it due to content and refused to answer when I asked why. Why would they be? The image was of a mustang convertible. I tried to get an answer to my question and all they did was send me a free shipping coupon on a future order. No explanation Won't ever do business with them again. Sorry Zazzle, YOU lost a great customer!

Date of experience: June 4, 2020

Thumbnail of user dorothyw45
Illinois
1 review
0 helpful votes
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April 3rd, 2017

Customer service was great. My customer service operator, (Carey) was very helpful and reassuring that my order was corrected and that I would receive it in a timely fashion. I will definitely continue to do business with Zazzle and tell my friends and family to do the same.

Service

Date of experience: April 3, 2017

Thumbnail of user amye873
Nevada
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Wow! Just wow! I loved the labels I recieved. Such great quality, they covered the wine label nearly perfect. I didnt realize when ordering each custom label, Id get about 6 of them each. I would definitely order again, Im very happy I went through this website. Thank you

Date of experience: May 9, 2022

Thumbnail of user jasons598
Texas
2 reviews
5 helpful votes
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September 18th, 2018

These people are morons. They sent my invitations to Florida vice SC... they sent the person that got my invitations to somewhere in MO. They sent someone in OK invitations to me! These people should just go away...

Date of experience: September 18, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Jason,

I am so sorry to hear that you received the wrong order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user lr13
Tennessee
1 review
1 helpful vote
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August 20th, 2013

Loved the product I purchased but using the personalization/customization tools was a little tricky. I kept at it and with the help of the designer the end product I received was exactly what I was looking for.

Date of experience: August 20, 2013

Thumbnail of user nancys716
Illinois
1 review
1 helpful vote
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May 13th, 2019

Tracking showed my item got to Bedford Park, IL and no further. I contacted Zazzle and they said they would ship a replacement. My party was Sunday May 12th and I Never received anything! I want a refund. I will send item back IF it ever gets here.

Date of experience: May 13, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Nancy,

I am so sorry to hear that you have not received your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user susand3013
Maryland
2 reviews
0 helpful votes
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July 19th, 2024
Verified purchase

Address labels look ver nice. Requested photo of my dog on the label is clear and easily recognized. Time from order to delivery was great.

Reason I chose this business:

Reviews and products

Date of experience: July 9, 2024

Thumbnail of user gregs22
Kentucky
1 review
1 helpful vote
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February 11th, 2012

This was my first purchase with Zazzle.com & I was very pleased with the overall experience. Everything was represented correctly, & the delivery was fast & efficient. Thank you for everything Zazzle...

Date of experience: February 11, 2012

Thumbnail of user leannej7
Texas
1 review
0 helpful votes
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July 11th, 2017

I think Zazzle is terrific from beginning to end. Easy to shop on website. They have anything you could possibly think of. Customizing items is so easy to do. Prices are very reasonable. Shipment of orders have always been in a timely manner. I can't wait until the next time I need a gift for someone. Personalized items always seem to bring a smile to someones face. Thank you.

Date of experience: July 11, 2017

Thumbnail of user christyf9
Kentucky
1 review
2 helpful votes
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August 15th, 2017

Like Whitney, I ordered stamps on 7/25 and still have not received them. After being lied to (just delays) to now, "the equiptment was broken"... I am beyond furious.

Interestingly, also like Whitney, I was told they shipped yesterday (and a shipping label was made) but UPS doesn't have them and Zazzle customer service can't find them. Sounds to me like they are just lying about the orders being shipped and lost.

Complete fraud and I'll be putting Zazzle on blast on every possible site for this HORRIBLE experience. DO NOT buy custom stamps from them. And do not trust them with your time sensitive items.

Date of experience: August 15, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Christy,

I am so sorry to hear about the delays regarding your recent postage stamp order. I see that a lead is currently assisting you with your order. We apologize again and truly appreciate your patience and understanding.

Thank you,
Tram

Thumbnail of user debbiek32
Maryland
2 reviews
1 helpful vote
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February 3rd, 2016

I've ordered necklaces, bracelets and now Night Lights from Zazzle. I've been Happy with everything I've ordered. I've never been disappointed in anything I've received and will definitely order from them in the near future.

Date of experience: January 31, 2016

Thumbnail of user karlat19
New Jersey
1 review
0 helpful votes
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November 1st, 2018

I ordered labels for a baby shower. The quality of the labels were amazing. I ordered the labels to attach to baby shower favors. The expecting couple was very pleased, and so was I. Zazzle is definitely the place to order for beautiful labels. Thanks Zazzle!

Date of experience: November 1, 2018

Thumbnail of user jennifero12
Louisiana
1 review
2 helpful votes
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January 3rd, 2015

BUYERS BEWARE! Contact the BBB- http://www.bbb.org/greater-san-francisco/business-reviews/t-shirts/zazzlecom-in-redwood-city-ca-*******

Same issues here with ordering and not receiving a product. Although I will not chalk it up to $$ lost. This company needs to be shut down- contact the BBB and let them know your complaint so they can properly handle. There are avenues you can go down to get your money back and if enough people complain they will be shut down. You can also contact your credit card company. Zazzle is stealing from people and word needs to get out..

Tip for consumers:
DO NOT USE THIS COMPANY.

Service
Value
Shipping
Returns
Quality

Date of experience: December 31, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jennifer. Thank you for providing your feedback regarding your recent Zazzle order. We apologize you did not receive the phone case that should have been included in your package. You received an e-mail from our CS team on 12/31. A full refund was issued for your order as well. If you have any further questions or concerns, feel free to reply to the e-mail you received.

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
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