Zazzle

I have had mixed experiences with customer service in the past, but after receiving my order with an error I had the BEST experience with Aoife! She was knowledgable in what my next steps would be and was able to help me immediately over the phone. My reorder was sent out as soon as we got off the phone even. I will order again off this site, but it is entirely due to the helpfulness of Aoife!

Binge watched Suits. Loved the characters, especially Louis Litt and Harvey Specter. Louis was so proud of his mugs on the show, so I thought it'd be fun to have a mug of my own. Couldn't brlieve Zazzle had already created one!

They debited my account but never sent my hats. After 30 days I wrote to them and was told they couldn't give me an estimated ship date but they would up grade my shipping method to expedited for free. After 60 days I wrote to them again and the still couldn't give me an estimated ship date. I cancelled my order and they did refund my money. Don't waste your time ordering from them.

I ordered our wedding invitations and details card from Zazzles. The description, and the image online showed "Silver glitter ombré". The only part of the description that was accurate was "ombré". No silver. No glitter. It looks like grey, wet, dirty sand.

My cups are beautiful. The recipients are going to love them.

It was an easy & enjoyable experience self-customizing our highschool senior's 4-photo graduation celebration invitation cards. They arrived so quickly & we loved them!

Zazzle makes some nice personalized items; however, they are ALWAYS LATE in shipping. Even if you pay extra, as I did, the shipping takes forever. I ordered personalized ornaments on Dec 7 and Dec 9. Despite being reassured they would be in time for Christmas, and even though I paid extra, they did not arrive until after Christmas. I will not use this company again.

My Granddaughter will LOVE IT, she lost her boyfriend and Father of her daughter on 06-10-2016. They both love camo and belt buckles. I wanted something special to give her for Christmas, I can't tell you how I got directed to Zazzle web site, but so glad I did.
It came today and is beautiful. I love it and I know she will too.

Thelma not only resolved my issue, she did it in a timely manner and with kindness. She was thorough in solving my order issue and helpful in getting a new, correct order expedited. A no sweat experience, and she was the best customer service rep Ive experienced in a very lomg time with any company. Big thumbs up for Thelma!

Thelma went above and beyond making sure that a printing issue with my order was credited back to my account and express shipped with a note on my account to prevent the error from occurring a second time. She was so easy to work with and took time to make sure everything I asked for was addressed. Couldn't ask for better! Keep it up =]]

This is a great site. I ordered a custom coffee mug (a morphing mug) and I am very happy with my purchase. They shipped very quickly considering it was a custom order. I will definetly order from them again. Its a good place to shop when you are looking for affordable personalized gifts.

I ordered a poster through zazzle for a Valentine's Day gift. I got it two days before vday and part of one of the words was cut of... And the quality was horrible! It was a half hour phone call mostly on hold to finally get a refund... Which I got almost three weeks later. Look out they only refund the price of the poster not the shipping! So I spent 26 dollars for a piece of garbage got to scramble to find a new present then got my refund today for 19 dollars. Thanks a lot!

I ordered earlier this year and the product wasn't made correctly so they fixed it and sent a new one that looked great! But I ordered for Christmas on 12/10 with an expected delivery date of 12/16 and did not receive it. I called CS on 12/19 and was told that they were sorry for the inconvenience and would make sure my shipment would go out by 6pm that night. When the shipping status hadn't changed by 12/22 I called CS again and complained that nothing had happened. The associate told me that the person that I was talking to earlier was just trying to appease me and that they knew at that point that my order would not ship in time. I'm still waiting for any update and nothing has changed! I would not recommend zazzle at all, especially because I was lied to and basically pushed aside.

I bought some standard bridal shower "Advice for the Bride to Be" cards for my daughter's shower that I ended up not using because the Maid of Honor had found more appealing cards locally. When I requested a refund, Lorraine in Customer Support handled my request quickly, and I was very pleased with the service. I will come back to this site for future purchases.

I ordered my first shirt and I plan to come back and order some more-especially for the Susan Komen 3-day walk for the cure. I want to create something unique and Zazzle.com IS the place to do it! Also for birthdays-any reason to get someone anything from this site.

Omggg I love my Baby shower invitation cards!
They came out so beautiful, such good quality and came right on time so I can pass them to my family and friends who don't have social media haha.

Thank you so much!

I ordered my father's xmas gift which was supposedly shipped 11/16/15, I e-mailed them and still no response. I should have checked the reviews... I feel scammed out of my money, it was supposed to be a sweet gift for my father. I will be arguing for a refund.

The receiptent could not tell that I had it sent to her. When she called zazzle you would not provide her with my name. This put both of us in an awkward position. In the future please provide the option for the buyer to I'd themself to the receiptent.

See above comments.

I've ordered a baseball cap on the 9th of March- it's the 22nd and it's still not here! After a first email in where they indicate that embroiling of the hat takes 2-3 days- they later "revised" this to 5-7 days (without notice). As an "apology" they updated shipping with tracking info- though the tracking info is stuck on last Friday (it is Wednesday today!) the shipping company provided a new tracking number for Canada post which is invalid on their website. Had I known this wonderful service - I would have bought from a competitor with better reviews. Not recommended.

Amazing birthday gift for my sister. This mug with the pictures of her that I created was exactly what I wanted. Excellent quality and perfectly clear pictures.

Lorraine was extremely patient with me, she went the extra mile to help find/design an invitation I was happy with. What she did I could have NEVER done. I enjoyed chatting with her as she worked her magic.

Ordered personalized can koozies with photographs of child for gifts to parents and grandparents for Fathers Day. Pictures turned out great on the koozie. Excited to see everyones' reaction to it when they get them.

The cards are beautiful but I'm disappointed that the person who delivered out them on the floor bY my door and it was raining and then add got wet. Why wouldn't this delivery person place them in the mailbox or put them by the door under the part that has roof?