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Zazzle has a rating of 4.5 stars from 10,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I wanted a special Halloween coffee cup with a particular scene on it. I could find the scene on everything except a coffee cup I was so frustrated. I bought the downloadable picture on Etsy and the Shop owner told me about sending it to Zazzle, so I followed the instructions on Zazzle (so easy) and I now have my perfect Halloween mug! Thank you Zazzle so much I can't say how much I appreciate your company! There are so many more pictures I love and would love to have on other things in my home.
Was recommended by a Shop owner on Etsy! She made it sound fast and simple and it was! Very affordable too!
Date of experience: October 4, 2022
They are crooks. I cancelled within a trial period because I knew it wasn't worth it after I received the t-shirt I ordered and the quality was very poor. They continued to charge my account way after the time I cancelled and couldn't even respond in a timely manner - meaning I have yet to hear back as to why they charged me for something I cancelled. I would not deal with them, it's not worth the hassle.
Date of experience: July 4, 2013
The only aspect of mug customization that could possibly be improved, would be to see EXACTLY where the text and artwork will fall on the mug... it's a little difficult to get these things exactly where you want them.
Date of experience: November 3, 2015
Order was a rush order and it was received as expected. Thank you!
Shipping time
Date of experience: July 30, 2024
We were looking for a funking stationary set for our Halloween wedding - finding the invitations, RSVPs, and everything else was very easy, plus we were able to customize it no problem! Shipping was very quick, no issues
Date of experience: September 18, 2022
After I posted my review, another Zazzle's customer service officer emailed me with a solution to resend me my order and refund my shipping therefore, I would like to thank this online review platform. Without this platform, I contacted the company's many customer service staff, but I felt no one of them really took care of solving problems. In order to appreciate the company will resend my order (I have not received it yet), I am increasing my review stars to three but this will be my first and also the last time to purchase on Zazzle. Once again, I thank this SiteJabber online review platform very much.
Date of experience: January 10, 2018
On December 14, I placed two orders for my best friend and myself (we are in different city) as Christmas gifts, and paid quick shipping so that to ensure delivery by Christmas. On the day of Christmas eve. I found both tracking info were still "Shipped on December 16". I sent emails to Zazzle, and Zazzle replied to me told me both orders were "lost in transit". What a terrible horrible scam!
Date of experience: December 24, 2017
Ordered a car magnet and a yard sign, both great quality and they both look amazing!
Date of experience: July 30, 2024
Always awesome, precise in their dealings. Always professional and I appreciate their business.
They are the best there is and the best there ever will be.
Date of experience: July 30, 2024
I wanted a Zippo lighter with a photo that my husband thought had been lost but the layout was difficult to understand I finally got it after quite some time and I also want to get his name put on it which didn't offer me a color or a place to put it so I called the next day for them to tell me that the name was in black and you could hardly see it and that they put it right in the middle of the picture? Then they told me they couldn't change it? Their a company that personalizes, but they couldn't change it? Won't be going to zazzle again. Very disappointing. Now I await my refund...
Date of experience: July 7, 2017
I recently ordered engagement announcements from Zazzle and the picture on them was so pixely you could hardly see our faces. I just decided to get them done at Costco because I know the quality would be good if I ordered through them. But 40 bucks down the drain! You would have at least thought they would email me about the photo quality on the cards So I could have chosen a picture that wasn't pixely. I received them and realized there was no way I could actually send them to wedding invitees. Very disappointed.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2017
Hello Claire,
I am so sorry to hear that your announcements came blurry and apologize for the overall disappointment.
I do not see that you have contacted our customer service department regarding this order.
I will personally be setting your information up for this and will reach out to you via email.
Thank you for your patience,
Terri
The invites I ordered were exactly as I expected. They were great quality (even the envelopes - I wrote on the envelopes with sharpie, and it didn't go through). I am very pleased with my order! No complaints!
Date of experience: May 21, 2022
For someone who is not super tech savy, this was an easy site to use. I was able to customize bridal shower invitations very easily, adjusting font and spacing as needed. When they arrived as promised, the quality of the paperstock was high and what i expected. Defineately would use site again.
Date of experience: January 30, 2017
The embroidery on the long sleeved t-shirt I ordered was flawed. The embroidery at the end of one letter was never completed and left a hole in the fabric.
I completed the request for a return authorization online. CAS-*******-4 4W1L8. No response from Zazzle. Completed another online request for a return authorization. CAS *******-L8P9Q9. No response from Zazzle, Called the 800#. Disconnected twice before getting a human to talk to. Total order $32.12.
I'm going to dispute this charge to my VISA.
Date of experience: January 17, 2015
Hi Ron. Thanks for letting us know about the issue with your order. We do show that our CS team has taken care of this issue for you. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks.
I was told Zazzle makes custom postage stamps. I joined and tried to find that. No luck. I tried to find an email address and help. No luck there either.
There web site was deficient in that I can't get help or find what I want. I'm going to PhotoStamps instead.
Date of experience: June 12, 2018
Hi Lou,
Thank you for your inquiry.
Recently, we’ve had some back and forth with the USPS; at this time, we’re pausing sales of custom postage. Our teams have made extraordinary efforts to comply with the new guidelines issued by USPS, but we have decided it’s best to cease production at this time until next steps can be determined.
If you need immediate answers about custom postage, please contact the Postal Service office responsible for the administration of this program, the Office of Brand Marketing or its successor organization. All correspondence should be sent to 475 L'Enfant Plaza SW, Room 5117, Washington, DC 20260-0004.
Thank you,
Kevin
I paid extra to receive my order 1-2 business days after shipping, however, the last of the 3 items ordered arrived 3 business days after shipping
If time wasn't important to me, I would not have paid extra to receive sooner. It appears the order was shipped USPS priority which to me is not expedited shipping! The items I ordered were beautiful!
Repeat customer
Date of experience: August 6, 2022
I got my stuff on time as expected. Customer service promptly showed concern about my problem. Instead, they sent me one on their courier charge on one day delivery when there was mistake in shipment( which is normal sometimes). I got my stuff in one day when I called customer service. They appolpziEd. They were right, my second same stuff also came in 5 days, which I didnot send back because of courier charge. I regret always for that. Great one
Date of experience: December 19, 2013
I wanted to comment on how great Zazzle.com is as an on-line company. To welcome the newest member of my husbands family, baby Elli, everyone will be getting together in a few weeks to meet her for the first time. (She was born in August & lives in Wyoming with her mommy & daddy). As a family tradition, we get a button for each big ocassion we are together. So, in honor of little ms. Elli, we wanted to order a button with her picture on it to celebrate "Elli-Palooza!" So, on Friday, I downloaded her picture, created the button and ordered 20 of them to be shipped. I received an order confirmation email immediately. Then, on Saturday, I received another email stating they were being shipped! AMAZING! Not only did the company deliver what they promise, they deliver quickly. We have ordered from them before and will do so again! Thank you Zazzle.com
Date of experience: November 8, 2009
The customizing of the cards was relatively easy to make, and they came out very nicely. The quality of the cards is also gorgeous and excellent. Also, I like how there is a varied selection of cards.
Date of experience: May 25, 2022
I place an order on April 7th with a delivery date set for May15. Ive been waiting, then suddenly on the 15th the set date for delivery disappeared. I wrote two emails both replies were completely inconclusive no added details or help regarding my purchase. Unreliable. And still waiting.
Date of experience: May 29, 2020
We're truly sorry to hear of the negative experience you've had with us.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena
The site promises personalized gifts and stuff, but it doesn't actually deliver it. I wanted to order personalized masks, but the design I wanted wasn't available (which is strange, since personalization is the specialty of the site).
Date of experience: May 8, 2020
I ordered the T-shirt size i thought would work, but it turned out to be too small, so i had to re-order. Since it had been over a month since i bought the original, i thought i may have to pay something, especially since it wasn't the fault of Zazzle I ordered the wrong size. But they allowed me to order the correct size, which I received very timely. I was very happy with the service I received
Date of experience: January 19, 2020
First time zazzle and never again.
I had ordered bathmats a week and a half ago from zazzle and the estimated delivery date was 8/17-8/19.
I checked my order status on the 18th thinking they should have been in by now. Instead it said they were in the process of making them! I figured they would ship it by the next day so I didn't call.
Come the 19th, they STILL haven't made them yet. I have a house showing tomorrow and my interior designer and I planned to have those bathmats in by the end of this week. Now I'm stuck scrambling to find nautical bathmats before I start showing the house to potential buyers.
I then called and all they could do was just expedite the order as much as they could. They honestly should have just given these mats to me for free.
Just awful. Won't be buying house decor from zazzle again. I recommend just buying decor from amazon.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2016
Hello Tyler,
I’m so sorry to hear about the delay in your order. That’s definitely not the kind of customer experience we strive for and I would love the opportunity to make this right. I’ll be reaching out to you directly via email.
I look forward to assisting you further!
Thank you,
Terri
First order was so tiny I couldn't read it. They redid the order and after paying for shipping and taxes again I was up to $40 for address labels! The second order was worse than the first, wrong label and tiny font over the design. I asked them to redo with the label and font I approved and send them out with no shipping charge and haven't heard from them again. Not satisfied!
Date of experience: March 14, 2019
Hello,
I am so sorry to hear about the issues you have had with your address labels! That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Jon
Loved the customizable photo first birthday template. I feel as though it's unique and high quality.
Date of experience: July 9, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Kristal,
We are so sorry to hear about your recent Zazzle order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you. We hope to receive a response from you soon so we can further assist you.
Thank you,
Tram