- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zazzle has a rating of 4.5 stars from 10,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Both items that I had ordered were personalized, one being business cards for Etsy.com Graceasis, and the other a record decal on a long sleeve ladies t-shirt. I am so very happy happy. Very proud to pass out my business card. They turned out beautiful and it's a reflection on what I sell on my on-line store. Call me a VERY more than SATISFIED customer!
Date of experience: September 14, 2012
The cards I ordered met all of my expectations. The cards were for the worst experience of my life but they are beautiful.
I choose Zazzle by accident. I was scrolling the internet and happened upon Zazzle’s website.
Date of experience: July 2, 2024
I ordered 4 turtle ties for my wedding coming up on August 22nd. The ties are not what I was looking for in the design. I don't want a return, I want to exchange for a different style! NO ONE there will answer the phone or answer my emails! I am running out of time to do this exchange! I am going to contact my bank and dispute the charge and just send them back and take my business elsewhere. This is the worst customer service ever! I am a customer service manager and if my customer service department did this I would get FIRED! HORRIBLE!
Date of experience: August 1, 2014
I received a really nice shirt, well made and lettered EXACTLY as described. Shipping was extremely fast.
I as searching for an item and ran across their ad. After reading it I decided to give them a try. One of the best decisions I ever made!
Date of experience: July 17, 2024
I had a lot of fun poking around looking at available graphics, etc. Ordering was EXTREMELY easy and the size-related advice was spot on. The shirt itself was of good quality fabric and the print job was admirable.
Date of experience: January 29, 2012
I'm getting married next month and our wedding colors are Royal Blue and Tangerine Orange! Zazzle had invitations and RSVP cards in the exact colors! They are Absolutely Beautiful and they arrived faster than expected! Thank You Zazzle!
I choose Zazzle because I found invitations in our exact wedding colors: Royal blue and Tangerine orange!
Date of experience: September 12, 2022
I truly enjoyed using Zazzle to order my Daughter's XVI invitations. What I liked most about the website is the user-friendly navigation to customize your invitations and the unlimited choices of invites to choose from.
I like the variety of invitations and the color schemes to choose from.
Date of experience: April 28, 2022
Very nice experience using the website.
Convenient, easy and fun.
I do wish some of the "art" from 1 invitation could be followed to your acct amd ises on another when try customizing your project.
And I do think for the prices, although fair, the envelopes could be a heavier paper.
Date of experience: October 1, 2022
I ordered my save the dates and customized them to my liking and they came out perfect! Received so many compliments! The quality was amazing
Date of experience: June 27, 2024
The reason I gave it one star is becoause that's is the lowest I could give this company. First of all the call center is never available the chat was available once throughout the day.
I placed my order on dec 1 and they said my order would arrive by the 12. I checked yesterday and they had changed it to 7 days after manufacturing whatever that means! I have family that leaves next week as I was telling this to the rep on chat and I needed this this week he told me he couldn't do anything and would arrive by the 20th. But yet they were so quick to charge my card.
Please do yourself a favor and order from Etsy and not from this bogus site that tell you one thing and cannot deliver. The worst site ever
Date of experience: December 13, 2017
Hello Gigi,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be personally looking into this and will be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I paid for next day delivery and received it two days later and they wouldn't refund my money for next day delivery. I'll never order from them ever again nor refer them to my soldiers. I mean I would have accepted the difference between the 1 day and two day delivery especially since I ordered way before 3pm eastern standard time
Date of experience: February 24, 2011
Te worst service ever!
Never never never waited long time as zazzle delivery service!
I waited 12 days the maximum business days that zazzle say that you have to wait.
Today is the 19th days and the order still not are rived.
I sent An email to zazzle support and they just said:< we sent an email to push your order>
No way
Date of experience: December 11, 2015
I ordered a custom stamp that never came. I called customer service multiple times and never got in touch with them. I finally got a call back and it was a phising scam that got my information directly from Zazzle attempting to take my credit card information. Will never order from this site again as it is a scamming site.
Date of experience: July 27, 2020
Hi Allison,
We are truly sorry that there was an issue with your order. We're reaching out to your directly now to help resolve this issue and thank you for your patience.
Thank you,
Peter
HORRIBLE! Stay away from this site! This website is a bunch of bull! All zazzle does is steal your money! I ordered invitation for an 80th surprise party next month and I could not track my order despite giving it a few days to show up on time. After about two weeks it finally showed up under my zazzle account and it showed that it had shipped when I went to my post office to pick it up it wasn't there! Everyone in that post office looked for it! Upon NUMEROUS CALLS AND EMAILS i still have not received a response and they will keep you on hold forever! "High volume of calls!" Stay the hell away from zazzle!
Tip for consumers:
Don't use them!!!!
Date of experience: December 4, 2014
Hello. We apologize for the issues you had with your order. We show that our CS team contacted you on 12/5 but we have not received a response from you. Please feel free to reply to that e-mail if you have any questions or concerns. Thank you.
I received my order very promptly! The stickers were so cute and perfect for the purpose intended.
I ordered from them previously. Great experience both times!
Date of experience: July 19, 2024
DO NOT ORDER FROM ZAZZLE!
I ordered Bridal Shower invitations and only one was what I ordered all of the others was the sample on the screen! I called customer service and was left on hold for 36minutes before I gave up. I emailed them twice and have not heard back. What am I supposed to do with all of these use less samples? I will never order from here again. The worst thing is that for the 36 min. I was on hold I kept hearing over and over how they guarantee 100% satisfaction of your money back. This is far from the truth it's been nothing but a headache dealing with this company and I will never deal use or recommend them again!
Date of experience: June 25, 2014
Hi Veronica. We apologize for the issues you had with your order. We will have our CS Team reach out to you shortly. Thank you.
Bought a shot glass personalized, looks nothing like what was ordered! Tried sending pictures of both! Ordered And Received items! It won't let you send!
Tip for consumers:
Very dissemination! Now it's to late to get the right one in rose gold and it says glittering and sparkly@ Not true appears to have a sticker on it!
Products used:
None
Date of experience: August 27, 2023
Hi Deborah,
I'm very sorry to hear your shot glass did not meet your expectations.
I will be reaching out to you shortly to provide you with a suitable resolution. I look forward to assisting you.
Kind regards,
Craig
First of all! Thank you guys so much! I am so happy with EVERY single item purchased, everything looks as expected! I've already ordered 3 separate times within 2 weeks!
Tip for consumers:
Zazzle is AWESOME
Date of experience: January 29, 2022
Ordered 2 recipe binders on dec 8th & dec12th for my college kids per one of them wish. Received 1st one 1 1/2" instead of 1" which makes it bulky (that's partly why I special ordered it) the 2nd never arrived. Called customer service (your wait is 33mins) then explained to the guy (didn't help a bit) then talked to supervisor who said he's on the case & will express ship it & rush making it. Sent emails, called... never received them till Christmas! Horrible timing! They do a good job if you're not in a rush & willing to take risk if it's wrong to have enough time for redo
Date of experience: December 23, 2016
Hello Dalia,
I am so sorry to hear about the issues with your binder order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
I placed an order of 36 tags on July 19th, 2017. It said they would arrive by Aug. 4th. I have yet to receive them, and they want to send emails stating oh we are working hard ( the production team) well they aren't very productive and I cant get an answer on my order! There is no one to speak to live because I cant find a customer service #, I have contacted the BBB in there State. This is insane. Poor Customer service. I will never use the company again and looking at the reviews everyone is saying the same thing! Why are the orders taking so long! Why not let people know what is going on rather than the run around! It shouldn't take over a month to print 36 labels and ship them but they surely took there money in 1 day!
Date of experience: August 15, 2017
Hello Crystal,
I sincerely apologize for the delay on your gift tags order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
I love my invitations for my sons party, results came out beautifully as expected, the were made quickly and shipped out very Fast as well. Overall I had a amazing experience with zazzle and the creator of my invitations. Definitely will be using the services anytime I need paper crafts THANK YOU.
Literally had no idea what it was, found it on google and I’m so glad I did. Zazzle is definitely a hidden gem.
Date of experience: October 10, 2022
I had referred a couple of friends and they had ordered some items in which I was to receive $25.00 from each person in rewards and they get 25% their first order. I did receive 2 totaling $50.00. I tried to use the codes that were sent to me and it says it expired. Nowhere in the terms and conditions does it state that the reward code expires. The only thing that does expire is the 25% off for the reffed friend. I will never do business with them again and I will be taking this to social media. This has to STOP!
Date of experience: August 17, 2020
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
Unfortunately we are unable to locate the account with the information provided. If you are still in need of assistance, please send an email to social@zazzle.com and we would be happy to help!
Thank you,
Elena
I had ordered a nicely designed K-12 picture frame. The largest size was offered in 8x10 picture frame which I believed was small for 13 pictures. I went ahead and ordered the 8x10. But when I received the picture frame I was extremely disappointed that the Zazzle company had even offered a product with the 8x10 choice where the pictures were so small, the color combination/choices of frame and font did not complement each other and the K-12 titles were sooo tiny that they were almost invisible!
Hmmmm... I had liked the design but obviously the company does not curate its products.
Date of experience: June 4, 2022
Hi Sabitha,
We are very sorry to hear you were disappointed with your recent order and that you weren't happy with the size you chose! A member of our team has reached out to you directly via email! We look forward to assisting further!
Thank you,
Ryan
I placed my first order with Zazzle on November 29,2021 for a Mouse pad as a Christmas present, it was
Expected to be delivered by no later then December 14,2021 on December 16 I received an email
Stating the item was not available with no ETA, that's 2 days after I was to receive the purchase.
Why didn't they notify me sooner, no other notification was ever sent.
In my opinion this company is not trustworthy.
Tip for consumers:
Not a trustworthy company
Products used:
Never received the item purchased
Date of experience: December 16, 2021
Hello,
We're sorry to hear about shipping issues with your mouse pad. This is not the customer experience that we strive for at Zazzle and we would love the oppertunity to make this right. Please reach out to out customer service department for assistance.
We may be reached at social@zazzle.com or call us at 1-888-9953.
We look forward to hearing from you!
Thank you,
Dylan
Though there was an issue with my order, customer service was super accommodating. Feel confident that if i'm not satisfied with what i get they will be receptive & helpful
Date of experience: December 23, 2016
Hello P F,
I am so sorry to hear you were unhappy with the quality of your wrapping paper. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Lesa. In reviewing your account, we do see that our CS team assisted you with the issues you had with the original order and that a new order was placed. If you need further assistance, please let us know. Thanks.