- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Very satisfied. Easy to navigate site. Price was good. Delivery was as stated and we received order on time.
After searching other sites, your designs were what we were looking for our Christmas in July theme.
Date of experience: June 7, 2024
I placed an order for luggage tags, and upon looking further at the other options, I found tags I WISHED I had ordered. I emailed the support team the next morning, and immediately received a reply; however, as I followed the cancellation directions they gave me, I could not get my order to cancel. I emailed my frustrations about the directions as time was ticking away, thinking that I would just have to live with my mistake. Imagine my surprise when I received an email the following morning that my order had been canceled. I placed a new order, am waiting on it to arrive, and am sure it will perfect. Alex in support went above and beyond to make sure that, what I know was MY MISTAKE, was completely resolved. Thank you.
Date of experience: December 1, 2017
I placed two orders with Zazzle. The first was placed Dec. 1st and was to arrive by Dec. 13th (at the latest). When it had not arrived by the 16th, I wrote to the company and was told that as soon as they had more information they would get back to me. They let me know on the 20th that they would ship it overnight at no extra cost to me. (WOW! Thanks for already getting it to me over a WEEK late!) Then when it arrived - the order was BLANK. They had not printed the picture or message on the front of the bodysuit for my Goddaughter. That meant no surprise gift for her. I'm not going to give her a white plain bodysuit. Thanks for NOTHING except costing me money Zazzle. I will NOT be using you again.
***They sent me an automated response saying they would email me about correcting my order - instead they just made me do more work and take pictures to hopefully get a refund - TERRIBLE customer service
Date of experience: December 22, 2016
I ordered a personalized recipe folder for my Mother as a Christmas gift on Dec 15 and paid 10$ for express shipping so that I would receive it by Dec 22nd (as stated when I placed my order). When I checked the tracking history on the 22nd, it said the item had just shipped by UPS overnight next day air. It's now the eve of the 23rd and still no package. Unless UPS delivers on Christmas Eve (considering the package really HAS shipped) my mom won't have this gift for Christmas. She is from out of state and only in town till Monday morning. So I guess I pay additional shipping to send the gift to her.(when and if the package ever gets here). AFTER Christmas. Zazzles offices are now closed for the holidays till Tuesday. Nope. I will not order from this company ever again.
Date of experience: December 23, 2016
Hello Mindy,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
The cards were wonderful but came completely out of the box and hadn't even been taped down (I ended up taping the the box myself with the tape provided on the box). Some of the papers were bent, I wasn't too happy about this part.
I liked the templates they provided.
Date of experience: June 26, 2022
Great choices and service. Ordered previously. And always satisfied.
They offered what I wanted
Date of experience: July 26, 2024
I was looking for Independence Day postcards. Zazzle had a good selection. Will look for postcards for other occasions.
Date of experience: June 27, 2024
I submitted an order for a graduation collage for my son. They cancelled my first order for no reason. I was only made aware after weeks went by and I logged in to see the progress. I resubmitted my order and received and email that I had a image of "Dairy Queen" on my images? I don't have ANY images of Dairy Queen or anything close to a company image or copyrighted items. I chose to cancel my order instead of educate them on what a DAIRY QUEEN IMAGE WOULD LOOK LIKE. Walgreens offers the same collage that is less expensive and available the same day you order it. Will never order from this site again.
Tip for consumers:
Fraudulent company
Products used:
None
Date of experience: May 3, 2023
Hi Abby,
While we would love to produce all designs submitted, however, Zazzle prides itself on upholding all intellectual property rights as well as our own content guidelines and copyright policies. You can read more on our policies here: https://help.zazzle.com/hc/en-us/articles/219144348-What-Content-is-Acceptable-for-Designs-on-Zazzle-. Whilst we apologize for any inconvenience, we must adhere to these guidelines in a strict manner.
Thank you,
Clare
Ordered a necklace for my niece in plenty of time for Christmas for 2012. They sent the wrong necklace type that I had ordered. When I called they first told me I could be able to get the correct item resent in time. When I called back (because I hadn't heard anything further), they said I would not receive it before Christmas. Well, it finally made it but it was the same necklace that I did not want in the first place, plus the second item was damaged. My niece ended up liking the necklace so she kept it. I can't believe that they would make a mistake and not try to correct it since it was THEIR MISTAKE. Then so send the same wrong item twice... all I can say is INCREDIBLE. I haven't shopped there since...
Date of experience: December 23, 2013
I printed three 5x7 pieces with instructions to sign our guest book, make a date night idea, and take a favor. While I liked the design and the price point, I was a little disappointed with the print quality (blurry and a little pixelated).
Found it online and it was more affordable than other sites.
Date of experience: April 22, 2022
They did a great job on the cards. Very fast delivery and very efficient.
My wife uses it all the time.
Date of experience: July 23, 2024
Very fast and business card are perfect. I'm looking forward to much more business
Second time doing business and never a issue before
Date of experience: July 23, 2024
The invitations were beautiful and we've received several compliments on them.
Thank you!
Date of experience: July 26, 2024
Christina in Customer Service exceeded my expectations. I had trouble finding a customizable item. The first time I contacted customer service I got a generic reply that didn't help. I sent another email and got Christina. She actually did the search for me and found the item that I thought I couldn't customize. She did a great job and I am very happy!
Date of experience: July 27, 2017
Very pleased with the quality of item received: it came exactly as described. Was notified within a day telling me my order had been shipped, however I was hoping to have revieved it by the 22nd for a birthday but it came 23rd: which was still within the time stated but more towards the back end, I had not factored in WORKING days. Other than that I was over the moon with my purchase and all negative reviews I read and worried about after purchase was for nothing. I am a very satisfied customer!
Date of experience: March 26, 2016
I ordered some bday invites from this company. It said 5-12 days. So on the 12th day I emailed them and told them I didnt have the invites and that I needed them asap. They said it must be lost in transit. So they printed more out and sent them the same day and I will be getting them tomorrow. I was really ticked at first but I have to say they made a great come back.
Tip for consumers:
great customer service. Leave plenty of time to ship in case it gets lost and they have time to re-send.
Date of experience: December 2, 2014
The design Zazzle offered was beautiful and came in fast! We ordered it on Tuesday, September 26th and it was delivered on Saturday, September 30th. The on-site design software was easy to use and make edits with too!
Because Pinterest made me do it!
Date of experience: October 4, 2023
My first time to order from this site, we were very excited for the puzzle, I placed an order last April 13,2020 it is now May 28, still nothing, I paid for shipping and it is taking them longer than the estimated time.
Date of experience: May 28, 2020
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena
BAD website.
I had ordered a mousepad to be delivered to my friend as a gift and the wesite said it would be 15 working days for it to be delivered. It has been 3 more than 3 months now and it still has not been delivered.
Also the website is bad, There is no customer service or contact numbers to call.
The worst website to order anything.
Date of experience: June 23, 2011
I message Pixella designs repeatedly about the design of the Guessing the Due Date calendar for an upcoming baby shower. The designer never responded. The same cell fed the date of the Sunday and the Monday on the last week on the calendar. Since I used the Pixella design for the invitations that this product matched, I went ahead and ordered it and used 31. I will take a marker and change the 31 to a 30 for Sunday July 30th. Disappointed with this designer.
My daughter chose one of the invitation designs for a baby shower we are throwing for her.
Date of experience: February 21, 2023
Hi Diane,
We are very sorry to hear of the issues you encountered! We have just reached out to you directly via email to confirm a full refund on your order, apologies again!
Thank you,
Ryan
We customized our thank you cards for our wedding through Zazzle. It was such a seamless and easy process! The pictures on the card transfered beautifully and look so professional.
For the price and quality.
Date of experience: March 26, 2024
I didnt want to give this company even one star but that was the lowest I could rate it.
I ordered a photo on canvas Dec. 8th... it was supposed to be her in 7-10 days.
I still hadn't received it on 12/24... It was for a Christmas gift. I emailed because there was no way else to contact customer service. I was told they didnt usually allow cancellations of orders but would cancel my order if I wanted to. I said just send the photo I ordered... a family photo of my inlaws family. What I received on Jan 20,2014 was a picture of a tigers head surrounded by a jungle background. DO NOT USE THIS SITE! The only thing they finally got correct was my refund and I'm waiting this long to post a review because I wanted to make sure I was refunded for this botched mess. I could have got the same photo on canvas done at my corner CVS for less!
Date of experience: March 8, 2014
Hi Rebecca,
Thank you for providing your feedback. We apologize for the issues you had with your recent order.
We do show a member of our Support team has been in contact with you and a full refund was issued for your order.
If you have any questions or concerns, please don't hesitate to reply to the e-mail you received.
Thank you.
Very fast delivery of orders. Also the ability to add information and upload photos and preview the order prior to purchase.
The large selections offered.
Date of experience: July 2, 2024
I found the finished product to my liking and as presented on the website. Every order was delivered sooner than estimated. Also, the price was very reasonable. I have NO REGRETS! I will recommend as well as use Zazzle again.
There was amazing amount of variety of styles. Zazzle also allowed me to see what the invitations would look like by allowing me to use the personalize feature where I could enter my information.
Date of experience: March 20, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Kerri,
I am so sorry to hear about the issues faced with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine