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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
2,097
Neutral
54
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user anitab272
Colorado
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The bookmarks that I ordered for my daughter's celebration of life were perfect. They are good quality and I will use them often.

Date of experience: June 3, 2024

Thumbnail of user jills662
Texas
2 reviews
1 helpful vote
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September 22nd, 2021

Ordered SugarSparkle Checkbook cover. Price including shipping and tax over $30. What a disappointment! Blah… NO SPARKLE, cover not designed to permit writing checks one at a time. I cut plastic with scissors to somewhat permit writing checks. Added my own "sparkle" as you a see In the picI attached( glitter nail polish) Which makes it sooo much better! The FREE one that banks give with a check order are far superior.
Live and Learn! I could have returned but how much in postage would that be? I am done. Certainly learned NOT TO ORDER FROM ZAZZLE.!

Products used:
Checkbook

Value
Quality

Date of experience: September 22, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jill,
We are very sorry to hear that your recent checkbook cover did not meet your expectations! If you were to reach out to us directly via email at social@zazzle.com, we'd be more then happy to be of assistance!

Thank you,
Ryan

Thumbnail of user haleyb230
Georgia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It took a little while on shipping but "normal" amount of time and I was very impressed with the product. Great paper quality and printing.

Reason I chose this business:

The ease/discounts I could find

Date of experience: June 3, 2024

Thumbnail of user wilsonc157
New Jersey
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Easy to navigate to the site best for your money and I hope they can create bigger size like a post card

Reason I chose this business:

After reviewing a lot of work from different site I feel zazzle meet my expectation and I'm very satisfied

Date of experience: June 3, 2024

Thumbnail of user amandah9
Minnesota
1 review
1 helpful vote
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October 14th, 2012

Ordered our wedding invitations, RSVP cards and Dance invititations and we LOVED them, as did our guests. We have gotten so many compliments about how beautiful the invitations are! They are good quality, great price, and they came within a few days!

Date of experience: October 14, 2012

Thumbnail of user jeanineb84
New York
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

Very easy to order and delivery went smoothly product was exactly what I was looking for - I couldn't be more pleased

Reason I chose this business:

Easy ordering within a good time
Frame

Date of experience: June 27, 2024

Thumbnail of user bbennett46
South Carolina
1 review
0 helpful votes
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May 13th, 2023

I ordered a custom, self-inking bank stamp with a GREEN housing. Well, lo and behold, when it arrived a week later, it had a BLACK housing on it! Now, there is a particular reason for my needing the green housing (won't go into here). So, I took pictures of the item, along with screen shots of my order, and sent off a ticket to Zazzle. In less than 24 hours, I received an email reply, and was assured that the item would be re-sent to me at NO cost to me, and with a GREEN housing, as originally ordered. And sure enough...it arrived within six days! So I am VERY PLEASED with Zazzle, and how they were willing to rectify their error in order to make sure I am a satisfied customer! Thank you, Zazzle!

Tip for consumers:
I'm very pleased that Zazzle corrected their error and made it all right!

Products used:
A self-inking, customized bank stamp.

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2023

Thumbnail of user path568
Florida
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

ZAZZLE had a great selection of Baby Shower Invitations with the LAMB theme that I needed. The company was most accommodating in their details of the invitation, and I am very pleased with how the invitations came out. I had them within a 48-hour turnaround period, and it was superb! Great on-line company and great experience!

Reason I chose this business:

I typed in “Lamb Theme for Baby Shower Invitations.”

Date of experience: April 29, 2022

Thumbnail of user michelelr
Wisconsin
1 review
1 helpful vote
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April 6th, 2018

I ordered and items came quickly- did not order enough (my bad) so went and re ordered called zazzle to make sure I did it correctly and Joe from Ireland was very pleasant and helpful-Keep up the good work!

Date of experience: April 6, 2018

Thumbnail of user sheilab81
Washington
1 review
0 helpful votes
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December 18th, 2017

I was so excited to see that I could order a personalized mug and get it by the 11th -15th of December. I waited and when it got to be the 13th I emailed Zazzle customer service and asked them if it would get to be by the 15th. No response. I looked on the tracking and it has now been changed to 4 to 7 business days after manufacturing. That is still on there today. I asked if I could cancel the order and of course no answer. Very disappointed. This is the first and last time I will ever order from here. If I would have gotten an answer that might have made things better.

Date of experience: December 18, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Sheila,

I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user keithb73
Massachusetts
1 review
0 helpful votes
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December 7th, 2015

I ordered a Sigil of Baphomet poster from Zazzle. With other sites, a mistake I made in my zip code sent the packages scurrying back. I received the package promptly, despite Solstice being so close to the date. When it got here, I had reasonable pessimism about what I was going to see when I opened it.
The parcel was well packed; the poster had a protective roll over it and the tube was secure. I filmed myself opening it, fearing it would come with a complaint, I wanted evidence. I unrolled it and the only discrepancy was that it looked even more beautiful than it appeared on the site. I reccomend this site.

Date of experience: December 4, 2015

Thumbnail of user lisav1496
California
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Very easy to order and add statement. Love the amazing Mardi Gras design. Added photo and made the invitation that much more personal.

Reason I chose this business:

On-line and interested in quality. Very happy with this purchase. Cards came out amazing and shipment very quick.

Date of experience: June 13, 2024

Thumbnail of user tomn685
Florida
1 review
1 helpful vote
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November 14th, 2022
Verified purchase

They charged me an extra $24 for overnight shipping, total lie. They shipped order a week. Later, missed a big kick. Off event. They do not respond to complaints.
Bad business practices, rip off.

Date of experience: October 15, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Tom,

I am so sorry to hear about your order arriving later than expected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Thumbnail of user nicolei735
Kentucky
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

I ordered 75 postcard style reception invites and they came exactly as I had hope. Delivery time was very prompt as well. The price wasn't too bad either so I would use Zazzle again. Thank you!

Reason I chose this business:

Google search and zazzle had better pricing I guess

Date of experience: March 27, 2024

Thumbnail of user kylet487
Utah
2 reviews
0 helpful votes
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December 15th, 2023
Verified purchase

Using the site to customize the image was mostly really good but a bit frustrating in terms of interface as adjusting and manipulating multiple elements (overlaying text, etc) felt unwieldy.

Reason I chose this business:

Google result.

Date of experience: December 15, 2023

Thumbnail of user teedeeg
New York
1 review
0 helpful votes
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March 11th, 2022

I ordered some wedding invitations on feb. 27th and paid for express shipping to receive by March 4th all I received was the stamps I called them on the 7th because my order was not complete was told they where going to expedite my order for the 10th on the 10 all I received was envelopes when I called again they said it was a mistake they have to remake the invitations im so upset will never shop here again.

Date of experience: March 11, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Teedee,
We are very sorry to hear of the issues you encountered with your invitation order! We can be reached at social@zazzle.com where we would be more then happy to investigate this further for you!

Thank you,
Ryan

Thumbnail of user nicolez695
New York
2 reviews
0 helpful votes
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December 12th, 2023
Verified purchase

So many charming designs to choose from. Fast delivery, high quality labels that are thick and do t tear when you peel them off the wax backing. Thanks so much.

Reason I chose this business:

Happy repeat customer

Date of experience: December 12, 2023

Thumbnail of user qua1
Florida
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Purchased new business cards. The package was originally delayed donto shipping but they ultimately arrived on time. Great quality as anticipated.

Reason I chose this business:

I've used Zazzle in the past for my wedding.I know them to be prompt and have great quality products.

Date of experience: July 2, 2024

Thumbnail of user breoshaw
New York
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

My wedding photos on this card turned out great! I wasn't expecting the vibrant colors. This was a beautiful postcard. Thank you so much! God bless you! 🙌🏾

Reason I chose this business:

I just came across it...

Date of experience: March 29, 2024

Thumbnail of user ashleyt1048
Maryland
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

Awesome and packaging was neat and nothing broken! It was also handled with care!

Reason I chose this business:

They have really good products and they are very reasonable as well when it comes to their prices!

Date of experience: July 24, 2024

Thumbnail of user melissas3208
Washington
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

I love that you have all sorts of designs for anything and anyone. I was really happy with my shopping experience! Our wedding invitations even arrived early!

Reason I chose this business:

Tons of unique designs!

Date of experience: October 17, 2023

Thumbnail of user alainam49
Virginia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Beautiful entrance board for my wedding. Was easy to create and edit and shipped fast. Came exactly as pictures!

Date of experience: June 3, 2024

Thumbnail of user dianem1966
New Jersey
3 reviews
0 helpful votes
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April 28th, 2022
Verified purchase

Purchased this design for daughters bridal shower. Went a little crazy because everything is so much fun and creative! Artist was very helpful creating a recipe card, too!

Reason I chose this business:

Quick shipping, easy and fun to use site, & good prices on quality products.

Date of experience: April 28, 2022

Thumbnail of user ellas42
Texas
2 reviews
8 helpful votes
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January 17th, 2018

Just reading how "no good service" will affect my order plans. Actually I've already been hit up for a membership not needed or asked for. Thanks everyone for all your post. I believe you.

Date of experience: January 17, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Ella,

We’re sorry you feel this way. You may rest assured that every order made at Zazzle is backed by a 100% satisfaction guarantee. We want you to love your creation. If you are not satisfied for any reason with the final result, you may return your unused order for a replacement or refund within 30 days of purchase.

If you decide to change your mind feel free to e-mail us at support@zazzle.com and we would be happy to make sure everything is in order with your purchase.

Thank you,
Christine

Thumbnail of user abrahamm32
New York
7 reviews
11 helpful votes
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May 6th, 2014

SO FAR I'VE HAD SOME UPS AND DOWNS REGARDING PRINTING ISSUES ON SHIRTS, HOWEVER, I BELIEVE IT TO BE MY FAULT AS YOU'RE WARNED BEFORE PROCESSING IF YOU'VE INCREASED SIZE AND IT MAY AFFECT YOUR DESIGN QUALITY.
CUSTOMER SERVICE IS EXCELLENT, SHIPPING IS VERY QUICK

Date of experience: May 6, 2014

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
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