Zazzle

I love being able to make my own pins for so cheap, it's just so more convenient than buying them off of places like Etsy where they tend to be way more expensive half the time.

My package never arrived after and it has been a few weeks. I reached out to customer service and Oskar was very helpful. I now have a new order being shipped with the fastest delivery possible!

They completely screwed me for a Christmas Gift. I ordered it a OVER A MONTH in advance, and they did not provide an ETA on shipping, so I emailed them. They immediately emailed me the next day saying it would only take 1-3 business days to manufacture, and 5-8 business days to ship after that. All in, it should have been max 11 business days. I circled back 3 weeks later only to find out that my item had NOT been manufactured, OR sent. I went on the website and the item I previously ordered is now out-of-stock, which basically tells me that they took my order, charged my credit card, did not create the order, and did NOT notify me that this was out of stock, whatsoever.

I now have ZERO Christmas Gift for my fiancé. I will NEVER trust them with a single order again, unless they respond to my request for a resolution. So far, no response.

My cards came quickly. And I absolutely love them. They turned out perfect!

John was so great helping me. Patient and thorough! Very resourceful. Took his time to help me find a lost order and promo code. Not too many customer service reps would take the time. Thank you!

Your ESA cards arrived promptly and as described. A great value and a real help in letting people know about my dogs ESA status.

"A little princess is coming" was perfect for our baby girl shower. I was very pleased that my order came in within a week. Thanks to he Zazzle artists and teams adding to our special occasion.

Zazzle had fast turnaround, good price, and quality product.

Easy to get a beautiful invitation! Getting compliments from my guests!

My recent experience with Kathy in Customer Service was top notch. My recent order for a T-Shirt had an issue. Although the printing on the shirt was totally fine, the sizing of the Women's American Apparel T-Shirt was a disaster. I generally wear a L/XL shirt and sized up to the 2XL based on reviews that the shirts ran small. Even the largest American Apparel Adult Women's size looked like a kids t-shirt. I called customer service and Kathy confirmed the sizing problems with the Women's American Apprarel T-Shirts. She assisted me with moving to a men's T-Shirt and setting up a new order with a credit for the original order. I also received expedited shipping at no charge as Kathy informed be my original order should not have taken as long as it did to be processed & shipped. Pleasantly surprised with the wonderful assistance from Kathy.

I ordered face masks May 1st after things started opening up again, recognizing that I don't have the skill to make my own. On June 5th I sent a question asking where my order was. On June 9th I got a response that they're working on it, but they can't tell me when it will be ready. On July 11th I received shipping notification. On July 15th I received delivery notification. Today, July 16th, I opened the order of 9 masks to find exactly 1 mask, and my entire order listed as delivered on the site. I've requested a refund of my entire order, and will willingly send back this mask. I don't expect any kind of response for at least a week. I don't recommend working with these charlatans.

I have made custom calendars using Zazzle, for selling on my website.

The good: in terms of print quality, the quality has been high.

The bad, and why I will never use them again:

1. The design tools are clunky, and not intuitive in some respects. It's easy to start designing using the wrong calendar template, only to discover at the end of hours of work that you can't hit the Post for Sale button because this template is only for personal use. It takes a very long time to get a response from customer service if you do get stuck.

2. Sneaky ploy with Royalties: This really ticked me off. Zazzle takes a 5% "processing fee" if you set your Royalty (what you earn on each sale) to anything over 15%. So if you set it 20%, they take 5% of that.

The really fishy part is that this is not made clear until AFTER you have sold a product and you look at your earnings statement. Meanwhile, on your product management page, it still shows the full 20% dollar amount you will "earn". Except you won't. Zazzle will earn 5%, and you get 15%

It's no better than a scam.

I received my items faster than i expected. What a wonderful experience being able to buy products for the first time and they delivered exactly as I ordered them.

Ordered a small order to check the quality of their business cards. I will order from them again when the need comes. They were quick, proficient, and reasonably priced.

Carey is great, he immediately introduced himself in a friendly manner. He was well spoken, gave clear direction and knew exactly how to solve my problems. Thank you Carey!

I was a little worried at first when I placed my order but I absolutely loved them they came out clear and crisp. All high-quality materials event the envelopes.

I contacted Zazzle's customer service following an order issue; three attempts later, still no response. Based on my experience, the company has poor customer service and limited contact options.

James gave excellent customer service on an item that, unfortunately, I had to return. He was polite, professional, knowledgeable, and timely in his responses to me. Thank you, James!

I went and created an account just to warn people away from this terrible company. We ordered wedding programs from Zazzle in mid July for our wedding 8/26/2017. Delivery was slated for the week of 8/7 so plenty of time. The delivery window comes and goes, and nothing. On 8/16 our order changes from having a scheduled delivery date to "processing". Then when we called to find out what was happening I was informed that they would "put them into production on 8/24 and we would have them in September."

We can have our programs for our 8/26 wedding in September? What good does that do us? They had 1.5 months to process this request. Every single other vendor we used for materials for this wedding has delivered in a timely manners. We even had a person do custom wood etchings and deliver in 1/4 the time it is taking zazzle.

If you ever want to see an end result to your product, under no circumstance should you used this company. They are inept and their customer service after they screw up will do everything in their power to be lazy and not help you.

Avoid, Avoid, Avoid.

Update: The Zazzle solution is to offer a $10 voucher on your next order vs doing any actual work to expedite your order. Sorry, but you do not get a return customer through terrible service. I will never throw money away on your products again.

I received my invitations quickly!
Love them
Had to order 50
Only needed 30
Wished you could order increments of 10 rather than 25
Other than that very satisfied

Zazzle has consistently provided customer service that has exceeded my expectations. Not only are their products beautiful, but they really seem to care about their customers. Example, for my wedding I made a mistake on the rsvp cards I ordered ($80 or so, totally my fault). Told Zazzle and they refunded my money, no questions asked, even though the error was my fault and I was past the 30 day return deadline. Another time, I ordered pregnancy announcements. They arrived beautiful and fast. Unfortunately I no longer needed these cards. I reached out to Zazzle explaining what happened and in a matter of a few hours my $ was refunded back to my debit card. My pregnancy issues obviously is not the fault of Zazzle, and I didn't expect a refund at all, but really appreciate it during a difficult time. This more recent experience inspired me to write this review. I hope Zazzle knows their customer service is much appreciated! Don't shop anywhere else for stationary, Zazzle is great! They have so many options, and everything is beautiful and shipped fast.

Quick and easy and arrived just as I had ordered them. Looked just like they did on line. Customized very easily. Great quality. Shipped fast, even over a weekend.

If you want something different, try the personalized stamps. They are my go to gift and everyone loves them. I get a lot of compliments on the unique gift.