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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I ordered a graduation banner for my son on may 11. Today is June 13 and y dont have my package. I was expecting for June 4-8. No just that, when I got in contact by email whit them (because they never did, June 11), their response was" we dont know exactly the date ". Now my son graduation is next week, I don't have the banner. SO UNPROFESSIONAL, DON'T TRUST THEM
Date of experience: June 14, 2020
Prompt delivery, easy user experience, able to edit my orders to my liking.
Date of experience: July 23, 2024
The shirt i ordered was custom made, i wrote what i wanted the front and back to say. The shirt was good, everything was spelled correctly, the only thing i didnt like was that the writing is very... splotchy? I guess would be the right word? I feel like if i put it in the washer my 20 bucks will be gone. Looks like they wrote on it with marker or something but not really that bad. Not sure if i can put what im trying to say into words but just say i wont be buying anther custom made shirt from them.
Date of experience: April 5, 2012
I ordered Christmas cards on November 29th. On Dec. 10th, after many days of trying to get a hold of Zazzle, I received a phone call saying they would expedite shipping and I would have them by Dec. 12th. Today is December 17th and I have been trying for DAYS to get a response from Zazzle. Do you want to know how I finally got a response? By leaving a nasty message on their FB page. They told me to inbox them with my complaint. REALLY? I need to FB message a company in order to get a reply? I called my credit card company who said I would not be responsible to pay that charge. Absolutely the WORST company I have ever dealt with.
Date of experience: December 17, 2013
I wanted a couple tshirts to remember the eclipse and found them on this site. I customized the colors and bought them. Came quickly. Very God quality and price with creative design. Thanks
Found best tshirts on this site
Date of experience: April 17, 2024
I would recommend highly zazzle, exactly what I ordered very nice service, order arrived quickly and in perfect condition. Fun to work with great designs very professional
They had exactly what I was looking for and made it easy
Date of experience: October 3, 2023
My daughter designed a T-shirt and sent it to Zazzle over a week ago for her sister's Birthday Gift - TOMORROW. The only email we received was a confirmation. It was due to arrive two days ago. When it had still not arrived today we went back to the website just to find out it was canceled a WEEK ago and they NEVER send us an email to tell us it was canceled, and they never gave us any reason whatsoever. I emailed back and asked why, but have received NO reply whatsoever! Who can stay in business with such substandard service?
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2016
Zazzle is by far the WORST company I have ever ordered from. I placed an order 50 days ago and have YET to receive it. They have taken my money and successfully ruined my gift for Father's Day. I have emailed this company well over 60 times and the responses I have received are a COMPLETE JOKE! They provide no ACTUAL information and absolutely NO HELP in resolving my missing order. I have called them daily for the past 20 days during their hours of operation and no one answers the phones. I have been on hold for upto 2 hours with still no one answering the call. THIS IS THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! DO NOT ORDER FROM ZAZZLE, THEY ARE A SCAM!
Date of experience: July 20, 2020
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
We have located your order and will be reaching out to you very soon!
Thank you,
Elena
Jon quickly and politely answered my request to have a package resent, due to it failing to arrive at my address. I received confirmation emails about the replacement soon after speaking with him.
Date of experience: March 27, 2018
I purchase a few woman's v-neck t-shirts because I liked their designs however the fabric is very rough and feels like sandpaper. Definitely not worth the money.
Tip for consumers:
Do not buy the tshirts the quality is very poor..tshirt is like sandpaper very rough
Products used:
Could not get through to the company for a refund
Date of experience: March 31, 2022
I love the design of this invitation and especially that it includes a photo. The printing is lovely and they arrived very quickly. Thank you so much!
Design of card
Date of experience: May 24, 2022
Iphone covers were excellent and arrived on time. Great website, I have referred you to my friends, they all want covers for the grandparents etc. The picture of my son was very clear.
Date of experience: March 5, 2012
The delivery was super fast and the product met my expectations. I love receiving e-mails with their special offers! Zazzle is my go-to site for custom orders!
Date of experience: February 24, 2015
Horrible experience. Received a completely wrong order, took a long time, multiple phone calls (some agents were extremely rude) and lots of frustration to get a replacement.
Date of experience: November 13, 2015
Hello Julia. We appreciate the feedback and apologize for any frustrations you have experienced. After looking into your order, we see that you have been refunded a discounted percentage. We will have a Customer Service representative reach out to your shortly via email, if you have any further questions or concerns. Thank you.
Terrible quality, and truly awful customer service. You get shirts sold but do you see any money? NO, not if you don't sell enough. They rip off your creativity and cash the checks.
Date of experience: December 8, 2019
Hi Daniel,
My apologies is you feel as though you have been ripped off. We will always try to assist our designers where ever we can. However, I am unable to locate your store or account.
If you could send us an email to social@zazzle.com, I would be happy to get a member of the support team to reach out to you directly and help with whatever you need.
Thank you,
Elena
It was easy to place an order. Website was good. For example, it showed the mug I was buying from multiple angles. Products arrived in a reasonable amount of time. All is well.
Date of experience: May 8, 2022
I was looking for cards to give the cast I'm directing in a show that takes place in Palm Springs. Your cards fit the bill, were reasonably priced, and came sooner than expected.
Zazzle had the picture on the card that was appropriate.
Date of experience: April 25, 2022
Can't get hold of anyone and haven't received my order. Ordered a stamp with my business logo AND loyalty cards. It has been over a month. Not good enough. How do we contact?
Date of experience: June 10, 2020
First time buyer and overly impressed! Loved that as they buyer, I had full access to build and personalize my own artwork. The invitations are of great print and paper quality. Definitely recommend!
Date of experience: August 1, 2022
The invitations exceeded my expectations and I received them very quickly. Zazzle had the best selection of any other websites. I would definitely order again. Thank you.
Selection and price.
Date of experience: June 22, 2022
Second time ordering from Zazzle and I've had a great experience both times. Shipping is fast, prices are reasonable and the product is always perfect. Definitely recommend!
Zazzle has the best welcome sign options.
Date of experience: January 30, 2023
I enjoyed shopping on the website and was able to choose beautiful invitations for my wedding! They arrived quickly and everything looked just like what I ordered.
Zazzle has the best options and prices
Date of experience: April 28, 2022
I ordered 4" buttons for my daughter's senior year on the dance team. I have ordered previously as well. Always get a great product and fast shipment.
Had purchased previously.
Date of experience: August 10, 2022
My sister loved this frame! Very affordable, good quality and fast shipping. I will order from this site again and have recommended to others already. Thank you!
Good selection and prices
Date of experience: July 21, 2022
Simply Amazing work and fast. Exactly what I wanted for my cards.
Date of experience: July 23, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello SKF F.,
I’m so sorry to hear about your order being cancelled. I would love the opportunity to make this right. I’ll be reaching out to you directly via email.
I look forward to assisting you further!
Thank you,
Terri