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    Zazzle

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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
2,097
Neutral
54
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user catk23
Florida
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

I ordered some wedding invitations, and they came out beautifully! They were also super affordable, and arrived four days early. Very happy with my experience!

Reason I chose this business:

Huge selection and affordable prices

Date of experience: June 24, 2022

Thumbnail of user alexk1287
Florida
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Got er dun. And here is more for characters. For good moral character

Date of experience: July 19, 2024

Thumbnail of user clairel21
Missouri
1 review
9 helpful votes
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November 21st, 2015

I don't even know what the turn out of the shirt is but I do know this:
I ordered the shirt FOUR MONTHS AGO!
I have not got it yet…
I have contacted them and every time they either put me on hold or say it will come soon, we are still processing it.
I ordered it for a friend for her birthday.
Her birthday was two months ago…
I called and asked for a refund because I never got it and did not need it anymore,
They said I waited to long to do that.
When I said it was because they waited to long to send it they HUNG UP ON ME!
It is unacceptable to keep someone waiting for 4 months.
Don't use zazzle.com

Tip for consumers:
DONT

Service
Value
Shipping
Returns
Quality

Date of experience: November 18, 2015

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We are sorry for the inconvenience and would love to assist you with this order. We have sent you a private message requesting your order information. Can you please reply with the requested information so that we may further assist?

Thumbnail of user williamc1931
Georgia
3 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

The contents I was looking for were easy to find and order, and the prices allowed me to order all I wanted. Zazzle kept me informed of the tracking and delivery of my order with no problems!

Reason I chose this business:

I was looking on Google for Van Gogh postcards and Zazzle caught my eye with their prices and wide selection.

Date of experience: April 23, 2024

Thumbnail of user quianah
California
1 review
0 helpful votes
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December 27th, 2014

I honestly LOVED what I received about a week ago. I made a card for MY anniversary and it was well over what I expected. I noticed that I placed my order on the 17th and it didn't get processed until the 19, Luckily, I received it on the 20th. The shipping and processing is SLOW but the quality of the work is good on the card. As far as other things, such as the Clutch and a notebook and pillows, I just placed an order yesterday and it was a faster process with this order, the little things were processed but I still have to wait for the other BIG orders. Other than that I'm satisfied. Thanks!

Service
Value
Shipping
Returns
Quality

Date of experience: December 24, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Quiana. We appreciate the feedback regarding your recent orders. If you have any further concerns, please don't hesitate to let our CS team know. Thanks!

Thumbnail of user maryr4264
New York
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Very nicely printed centered and color was true to photo. Easy to use website with helpful color changes and fonts

Date of experience: June 19, 2024

Thumbnail of user arthurb58
Alabama
39 reviews
136 helpful votes
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January 15th, 2018

Zazzle is a website where users can design and sell a variety of customized products, the design lab they offer is very simple to use due to the self-explanatory steps involved and installed guides making it very user-friendly. Also, users can set up their own store and promote their own brand. However, despite these positive attributes, users who wish to sell certain clothing items such as customized underwear along with other miscellaneous products, are very limited in what types of items they want to specialize in. For example, my best selling items were customized shoes that made some sales. After making a few sales with these items, they ran out of stock and Ive been waiting several months for them to restock. Also, anyone who wishes to design and sell other items such as customized underwear will be disappointed, as it has been over a year since these items have been available despite them still being an option on the website. Because of their lack of available items, I have to say this website does not provide a stable foundation for artists who have special or specific niches. The lack of consistency in their stock options makes using this website a hassle to the point the user-friendly design platform simply does not make up for it.

Tip for consumers:
If you come across a specific product (s) that becomes your bread and butter for sales, don't expect it to be long-term due to Zazzle's ineptness in item stock management.

Service

Date of experience: January 15, 2018

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Arthur,

Thank you for taking the time to address your concerns as a Designer and we apologize for any of our product availability issues.

I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you.

Thank you,
Tram

Thumbnail of user karint5
Canada
2 reviews
0 helpful votes
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July 18th, 2017

Ordered 2 clocks for our twns' 30th bdays and found out 2 weeks before the planned party they had gotten lost for real. Zazzle replaced the clocks asap and they actually arrived 1 day before the party! :)

Date of experience: July 18, 2017

Thumbnail of user donniettea
North Carolina
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Great on everything. No issues with designing the invites. Ordering was fast and easy. Product came on time per what dates we told to me and product was exactly what I ordered.

Reason I chose this business:

Because they seem to have a little of everything and plenty of ideas to choose from. Also price was reasonable.

Date of experience: April 10, 2024

Thumbnail of user jamien323
North Carolina
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Easy to shop and quick delivery. Baby shower invitations were perfect and absolutely beautiful! Exceeded my expectations!

Reason I chose this business:

Had the invitation I wanted

Date of experience: June 3, 2024

Thumbnail of user jacklynd
Connecticut
1 review
1 helpful vote
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January 13th, 2014

Be aware that this company has AUTO RENEW and will charge your account $9.95 for Zazzle Black membership 30 days after you place your order. READ THE FINE PRINT. If you ask me, any company that does this, does not deserve my business.

Date of experience: January 13, 2014

Thumbnail of user amyk1825
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

We ordered a customized mug as part of a teacher appreciation gift for high school graduation. It arrived just as described, and on time!

Date of experience: June 3, 2024

Thumbnail of user markm149
Texas
3 reviews
1 helpful vote
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November 9th, 2014

I wanted a Hieronymus Bosch necktie to wear when discussing this painter's work in class. There were none on eBay, but Zazzle had several. Zazzle has stuff nobody else has. This is a good thing.

Date of experience: November 6, 2014

Thumbnail of user amberc386
Pennsylvania
1 review
0 helpful votes
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June 21st, 2021

Update: After seeing this review, customer service did reach out to me quickly and offered me a couple options to make up for the late gift. I do appreciate that a lot so I changed my review from 1 to 3 stars.

While looking for a Father's Day gift for my son to give his Daddy, I searched long and hard for something that would arrive in time. By paying $26 dollars for 1 day shipping, the Zazzle's website assured me it would arrive at least a few days before, if not sooner. A day before the latest day it was supposed to arrive, I was getting concerned so I sent customer service an email. They wrote back saying they were working to produce my order and ship it as quickly as possible. The status then changed to delayed. I called a couple days later and they said there was no response from the production team on the status of my order. They were kind enough to refund my shipping cost since it didn't come when it was supposed to and they informed me they would reach out directly and try to get it out in time. Sadly, it's the day after Father's Day and it still hasn't shipped. I am extremely frustrated and disappointed that my son didn't have the awesome gift to give his Daddy on his special day. It's unfortunate that the company doesn't seem to care about following through with their delivery dates and how important those dates can be for people. Had I known it wouldn't come in time, I would have never ordered it.

Date of experience: June 21, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Amber,

We are very sorry to hear of the delay you have experienced with this special Father's Day gift you ordered. That is certainly not the customer experience we strive for. We're glad to hear that you have received a shipping refund for this order and we have also reached out to you directly via email to offer an additional resolution for the inconvenience you have experienced with this order.

We look forward to hearing back from you.

Thank you,
Yvonne

Thumbnail of user ashleyjoyw
Ohio
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

My order arrived quickly and was packaged well so that none of it was damaged. The products themselves are really nice and high quality and I cannot wait to use them for my baby shower

Reason I chose this business:

I chose Zazzle because I have only heard good things about the products available.

Date of experience: September 23, 2022

Thumbnail of user reneec797
Missouri
1 review
0 helpful votes
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July 7th, 2024
Verified purchase

I ordered a Hobbit mug that is even cuter than the pic online. Well wrapped so it arrived with no issues.

Reason I chose this business:

They've never disappointed me.

Date of experience: June 27, 2024

Thumbnail of user kc781
Texas
1 review
0 helpful votes
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March 17th, 2024
Verified purchase

I bought these because I believed there were holes where there actually black dots printed on the cards. LUV the card but not having to manually hole punch.

Reason I chose this business:

Pretty cards

Date of experience: March 7, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi KC,

I'm very sorry to hear that your display cards did not meet your expectations. That is certainly not the customer experience we strive for. I will be reaching out to you shortly via email to provide you with further assistance. I look forward to your reply and providing you with a suitable resolution.

Kind regards,
Margaret

Thumbnail of user lindak26
Virginia
1 review
1 helpful vote
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April 21st, 2013

I have been a Zazzle customer for a number of years now, and have been pleased with every purchase I have made. The images, quality, and customization options are just endless. Whatever occasion one is buying for, and whatever personality one is buying for, are represented, and there is so much to choose from. The site itself is very user-friendly. Love all the cards I have ever gotten from Zazzle, and with your purchase, there is always a bonus to be used w/next purchase. VERY NICE! I like the shipping options, too~~for a minimal amount, one can purchase free shipping for a year, which is very, very nice if one makes multiple purchases during the year, which I do, because I really don't like purchasing cards from anywhere else but Zazzle. I also buy postage stamps at Christmastime from Zazzle, and they are alway just wonderful! The offer any subject matter you could ever want, just like the cards. COULDN'T BE BETTER!

Date of experience: April 21, 2013

Thumbnail of user stevec181
South Dakota
1 review
1 helpful vote
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December 25th, 2016

I agree with overwhelming number of negative reviews on this Company. Go elsewhere, and avoid the hassle of dealing with Zazzle customer service. I placed an order for a Christmas present on Dec 5,2016 -- and am now being told I may receive it by Jan 4,2107. Too late for a present -- so now, I'm just hoping I receive it and they didn't take my money and run... save yourself the pain and DO NOT ORDER FROM THIS COMPANY.

Service
Shipping

Date of experience: December 25, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Steve,

I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

Thumbnail of user justinep22
Nevada
1 review
0 helpful votes
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April 10th, 2019

I got a notification that my package arrived to find out later it never did. I called and was told a replacement would be sent on express shipping. I called again two days later to find out that the replacement has NOT EVEN BEEN PROCESSED and that now they are going to ask production to make it. This site is messy and I don't even know if I will be getting my order at all. I gave them the benefit of the doubt but I DO NOT RECOMMEND. THEY WON'T DO ANYTHING ABOUT YOUR ORDER UNLESS YOU CONTINUE TO CALL EVERYDAY.

Date of experience: April 10, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Justine,

I am so sorry to hear about the issue that you had with the delivery of your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Thumbnail of user kenziel30
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The stamp turned out pretty well but there self inking part isn't the best. It'll work though for now. Was here in good time.

Date of experience: June 3, 2024

Thumbnail of user kathleena1370
Illinois
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I ordered graduation napkins for my niece's grad party. She absolutely loved them and so did all of her friends and relatives!

Date of experience: June 3, 2024

Thumbnail of user tw849
Tennessee
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Did a good job on the cards, but wish someone would have contacted me before printing to let me know the font wasn't showing up real clear.

Reason I chose this business:

Unique options

Date of experience: June 5, 2024

Thumbnail of user monicaa22
Iowa
1 review
3 helpful votes
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July 7th, 2016

Placed an order through Zazzle for an important event. Shipping date was within the time parameters. HOWEVER, I DID NOT RECEIVE THE SHIPMENT AT ALL. No response to an e-mail. Called company. All I got was "Oh. It hasn't shipped yet." Cancelled entire order. Will not recommend Zazzle if you have an important event.

Date of experience: July 5, 2016

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Thank you for your feedback and we wholeheartedly apologize that you did not receive your order in time for your event. It looks as though a member of our CS Team has already reached out to you in regards to the order. If you should have any further questions or concerns, please do not hesitate to respond to their email. Thank you.

Thumbnail of user caseya177
Washington
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

So pretty! Came in a week and looked even better than they looked online

Date of experience: July 17, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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