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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I like Zazzle because it allows you to customize many aspects of your order. It is easy to use and has budget friendly options. Everything I have ever ordered has had great print quality.
Easy, customizable, budget friendly
Date of experience: July 27, 2022
The pillows came in a decent amount of time. They looked exactly like the picture. I think they are a bit pricey especially adding shopping to the total. But overall I'm happy with it
It has the design I was looking for
Date of experience: August 20, 2022
They were adorable. I wished these cards would come with envelops but you can get those separate. They are perfect for the occasion in celebrating a new life! They shipped in about a week.
The Baby shower cards!
Date of experience: August 18, 2022
The ordering process was seamless. I loved that you could see what the card would look like with your photos. It helped to make a decision. I loved how they turned out! Thank you!
I chose Zazzle because I purchased my wedding invitations through them and loved them! They produce lovely products!
Date of experience: August 26, 2022
Rob was a delight to speak with and was extremely quick to answer and all my questions regarding an order I placed. Based on this experience I will certainly be ordering from Zazzle again!
Date of experience: March 29, 2018
Made order on 30 June and paid double to price to get it on-time for a conference in SC! Didn't receive to order until conference was over missed major contacts! Extremely disappointed with service.
I’m not sure why I did but I doubt if I use them again. They have great graphics but the service…providing a time for items to arrive 5-6 days later with a up charge that doubled the prices only to not show up on time is ridiculous. Received no customer service support at all. No number or email.
Date of experience: July 13, 2023
Packaged delivered in great condition. When I opened it up, the envelopes were crunched. Looks like someone tossed them in with little care. They were just plain white envelopes so I used my own.
It had the specific card design I was looking for.
Date of experience: August 7, 2022
The customized invites looked very professional and just like the online image. The delivery came a couple days earlier than predicted, which was appreciated.
Date of experience: April 25, 2022
Ordered a foam board for retirement party and it turned out great. Was promptly delivered with no issues
First hit on Google and had the design I wanted
Date of experience: June 18, 2024
Perfect way to notify all family, friends, and vendors, that without a move, my address has changed. No explanation needed
Zazzle helped me create beautiful invitations for my husband’s celebration of life.
Date of experience: June 18, 2024
I typically do not write reviews, but as I am on hold because I cannot get in touch with customer service I am going to share my experience. I placed an order on 7/26 for custom stamps for save the dates and I too have been experiencing the production delays that everyone else has. The frustrating part is I would have much rather been told on the website up front that there were production delays and it could take 3 weeks to a month to receive the product. I will say that the first time I called customer service Aaron was SO professional and such a DELIGHT. He was genuinely interested in making the problem right. I also am very aware that often customer service centers are TOTALLY separate from the production facility. This is an unfortunate turn of events as I feel anxiety now about getting the stamps. I have been upgraded to 1 day UPS air delivery, but when I reached out to UPS they said to contact the seller because they did not have a package, even though on the website it says shipped yesterday. My advice to Zazzle, if anyone is listening, is to put on your website you are experiencing production delays. You can save many brides, mothers, customers, etc. anxiety about needing the orders in a timely manner. I will not be using zazzle for the wedding stamps. I spent $190 on stamps for save the dates and I am choosing to go with another company for the actual wedding stamps. I genuinely hope that Zazzle gets this figured out as I genuinely liked the way the stamps looked as opposed to other companies.
Date of experience: August 15, 2017
Hello Whitney,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle postage stamp order. This is definitely not the type of service we want to be known for, and I truly apologize.
I will be reaching out to you directly via email to further assist you.
Thank you for your continued patience,
Tram
As a busy parent, having an efficient way to get a quality product for your kids is key! Zazzle is reliable and always my go to for invitations.
Date of experience: June 13, 2024
Decent product offering but haphazard implementation of their policy on trademarks, sweepingly applied with no basis in reality... they do not know what trademarks are
Date of experience: January 31, 2022
Hello,
We're sorry to hear about the issue with trademarks. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.
Please reach out to our customer support team for assistance.
We may be reached at social@zazzle.com, or call us at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Dylan
I ordered 2 post card size photos very early August now September 7th still waiting
I have had no response to my emails I'm sorry I ever heard of this company I would never deal with them again (they stink)
Regards
Mr disgusted
Date of experience: September 7, 2016
Hello David,
I’m so sorry to hear about your order not being received. That’s definitely not the kind of customer experience we strive for and I would love the opportunity to make this right. I’ll be reaching out to you directly via email.
I look forward to assisting you further!
Thank you,
Terri
I was having a hard time finding baseball themed 25th Wedding Anniversary save the dates announcements. Zazzle allowed me to change wording and announcements turned out perfect. Thank you!
Date of experience: May 3, 2022
Poor delivery time. Give yourself at least a month to receive your iten. I ordered on May 27 it's June 14 still nothing and the order history says it still hasn't shipped. Not happy.
Date of experience: June 14, 2017
Hello Katie,
I am so sorry to hear that you have yet to receive your order.
I will personally be looking into your order and will send you an email, to the email address on your Zazzle account.
If you have any questions please feel free to reply to my email.
Thank you for your continued patience,
Terri
Exactly what I wanted! Great quality product! Very simple process and everything was customizable. My bridesmaids loved the personal touch of including a photo & little story on the back.
The only site that met what I was wanting
Date of experience: July 23, 2022
I had one of my wifes paintings put on a pillow...was worried the color might be faded or blurred. Was pleasantly surprised by how bright and vibrant the print was...very lovely work.
Date of experience: December 29, 2022
I have been involved in numerous weddings and large celebrations. STAY AWAY FROM THIS COMPANY! The absolute worst customer service I have ever dealt with--on every level. MECHI the "supervisor" was beyond passive aggressive, offered no resolutions for wedding invitations that were two weeks late; she was so indifferent to their error, she said, "Well, I won't say they will come tomorrow--keep in mind we had been promised two other delivery dates! Deal with MINT or TINY PRINTS--any place but zazzle. WRITE YOUR OWN before even thinking of using zazzle. I wish there were a NO STAR rating.
Date of experience: January 29, 2015
Hi Tess. Unfortunately, that is not a valid order #. Could you please send us a message with your order number and we can certainly assist you with this. Thank you.
I ordered a product and when I did I was told if shipping was upgraded I would receive in time for Christmas I did not receive product till Jan 15. The product was really nice but I felt I was deceived into the placing the order when they knew they were behind because of the holiday rush.
Date of experience: January 27, 2014
Awful customer service representative - they call themselves heros but really the reality couldn't be further from the truth... stock answers to real complaints - stay away.
Date of experience: October 15, 2013
This company SUCKS! Don't even bother ordering anything from them. There statement of 100% satisfaction that they claim on their site is a load of Crapple. Zazzle=Crapple
Tip for consumers:
Here's a tip, DONT use this site! Don't waste your money!
Date of experience: September 5, 2014
Hi Elizabeth! We apologize for the issues you had with your order. We show that our CS team has contacted you and they have resolved your issue. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!
The invites were perfect. Card stock, printing and reproduction of my watercolor drawing were exactly what I wanted. Will definitely use Zazzle again... love!
I dont remember how i came upon zazz but im glad i did.
Date of experience: August 1, 2022
We had ordered 200 invites with detachable RDVP slips. They look great and are exactly what was was pictures. Hopefully don't have to buy again, but definitely would.
Looking online.
Date of experience: May 29, 2023
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Joseph,
I am so sorry to hear about the delay with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare