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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I bought dinosaur invitations for my daughters 3rd birthday, we are doing a Three-Rex theme, these came in so adorable! I am really pleased with the quality and I can't wait to send them out.
Date of experience: May 11, 2022
Every product I ordered or customized came out beyond my expectations. It was fun customizing my gift items and they look great. Quality is excellent.
Date of experience: October 28, 2014
So many wonderful options to choose from! All designs customizable which makes it great to add your own personal touch. Will use Zazzle again. The invitations I ordered were perfect and looked great!
Many options and able to customize
Date of experience: October 10, 2022
Ordered a poster for christmas on November 25th. Said it was supposed to be delivered two days ago and now my package has no status. Not impressed at all, tried contacting the team but no response.
Date of experience: December 4, 2020
I ordered thank you cards on 4/30/17, which Zazzle stated would be delivered 5/8/17 (first lie). Their website states Please allow one business day for processing (second lie). Four business days later, Quality Control emailed me with a sizing issue and stated Once we receive your response, we will reply to confirm your request (third lie). Two hours later I replied asking them to proceed as is. To date, I have never received a confirmation email back nor a response to my other 3 emails to support looking for a status update. Ive also placed 3 telephone calls to customer service (wait times each over 30 minutes each). First, Jack advised he would email production and upgrade shipping. No response back. Second, Anan who promised the same thing and finally with a Supervisor named Michael who could do nothing more nor could he guarantee a firm delivery date. The only excuse was they were experiencing high volume. As my prints were still in production and clearly would not be delivered any time soon, I cancelled my order. Now I have to wait 7-10 days for a refund. How quick they are to process your credit card, but not your order.
Tip for consumers:
If you have a deadline, don't order from them
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 10, 2017
Hello Christina,
We are so sorry to hear about your recent experience and the overall disappointment and inconvenience.
We will be looking into this and will reach out to you shortly.
Thank you,
Terri
Our printed thank you notes arrived exactly as expected. We used the new customer promo code without any problems. Lots of options to choose from and the customizing was easy.
Pricing and options available.
Date of experience: August 6, 2022
I discovered Zazzle as I wanted something unusual for my sisters 85th birthday. The result was dazzling, charming and remarkable. So easy, price reasonable and it arrived two days early. I'm hooked!
I liked the unusual product
Date of experience: August 17, 2022
For years now, I have sold designs off the website Zazzle but never enough to force them to issue me a check for what they owe me. Every time I call asking for the money they give me a run around which answers none of my questions and most importantly never results in a check. I am interested if others have had similar experiences and it they would be interested in launching a class-action suit against a clearly fraudulent company.
Zazzle tells me that they will now help me retrieve the money owed me. I have tried at least five times to retrieve my money before so forgive me if I am a little skeptical that you should respond so generously after a negative review. I know, just send me the money now. Just put the check in the mail. No need to help me, just do it. It's been years. If others are in the same situation, let's band together and initiate a class action.
P.s. Zazzle responds below that once again I should call them and they will help me get my money. I have called the at least five times: no check forthcoming. Why don't you just put the check in the mail? It's really that simple. You don't because you WON'T!
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2017
Hello Daniel,
We are sorry to hear that you have yet to receive your payment.
There could be a number of reasons that there may be a hold on it, and we would love you assist you further.
We will be sending oyu a personal message. If you could please reply to it with your account information, we would love to assist you further.
Thank you,
Terri
I ordered a fantastic photo of Jeremy Lin driving with the ball... It's up in my office where I can gaze at it all day. Haha. The poster was just as described and arrived in great time. Mahalo!
Date of experience: April 9, 2012
I ordered some custom ladybug 1st birthday invitations for our daughter's birthday. Customization was easy to edit and there were many choices. Delivered on time. I am pleased with my order.
I love that there are so many designs to choose from and you can customize them! I found an adorable ladybug invitation and was able to edit it to make a unique invitation.
Date of experience: August 2, 2022
They came out perfect and arrived in more than enough time paying for them to be expedited. Thank you Zazzle my daughter's court for her sweet16 are going to love these
Date of experience: June 18, 2022
Zazzle is a website I would recommend to anyone. I discovered them by Google and have grown brand awareness for my company RUP DESIGNS through zazzle, because they allow me to customize so many of their products.
Date of experience: May 5, 2014
I ordered 50 or so invitations for a catered event 6 weeks in advance-- thinking that they'd take 7-10 days to arrive, then I could mail them in time for guests to have 1 month notice. Unfortunately, 7 days passed till I got an email saying the ordered was in the queue for shipment... note that it did not confirm shipment, just that it was in the queue. So, I patiently waited 7 more days, still with no shipment. Then I emailed customer service. More than a day passed when a representative replied saying that they could confirm the package was lost in shipment (I could've checked myself had I received an email with a tracking number). In the message, the rep said they would do a new order and rush it... never saying sorry, never offering a refund. With the clock ticking, I said I could not wait for a new shipment and asked for a refund, which I am now told I will receive but not for 7-21 days. In a scramble, I went to Staples and bought inkjet invitations. DON'T ORDER FROM HERE! They don't communicate well and don't apologize for mishaps. Since I never got a shipment confirmation, can't help but wonder if the order even left their premises. The company seems to be a disorganized mess.
Date of experience: October 8, 2013
This company and esp. KATHY in the placement order dept helped me so much today. I COULD not get my comp to put what I WANTED TO on the travel coffee. Then I had trouble with the code.(yep I am over 50. Way over) but she took all that stress and made it so easy. WITH her help we ordered it on line. THANKS SO MUCH for helping me out. SHE made Santa LOOK like a first timer. HAPPY HOLIDAYS IF you are ot happy with your order they replace it immd. Or give you a refund, THEY SHIP faster than any place that I KNOW OF. Give them another chance to make your gift giving different and a memory made to remember and share
Date of experience: December 13, 2017
Stickers have high quality look, only comment is I bought alot with different designs so a bulk purchase discount for different designs would be nice, some kind of sampler deal.
Recommended to me by a friend
Date of experience: September 19, 2023
I love getting custom items from zazzle! It's the only custom product site I've ever found that let's you actually edit the customizations completely to your liking! No limits!
Because I can trust that I'll be able to design the product I need to exactly what I want!
Date of experience: December 7, 2023
I ordered for the first time from Zazzle. Here's my honest review.
PROS:
- Easy site navigation on mobile, checkout experience was also simple and easy
- Fast shipping
- They advertise coupon codes directly on their site to encourage you to buy
- I love the products, most are pretty cute
- Their customer service is excellent, I was impressed. When I had an issue with a product and asked for a refund, they promptly emailed me back with a full refund and did not ask me to return the products. Most businesses suck at this aspect.
- Their marketing/communications is actually decent.
CONS
- Their products are made in China, which was really disappointing
- As a result of being made in China, one of the products (handwash and toothbrush holder bath set) arrived with a warning note stating that the product contained lead which can cause cancer and brain damage. I would never put my family around harmful substances, so I threw it away. It' sad because I actually like the monogram and end product
- I paid a big shipping cost which was the price of another purchase. Felt really steep.
Zazzle had a great start but has a long way to go. While they appear to handle customer service and website nav well, their focus should be what matters the most to the customers: a quality product.
Date of experience: January 14, 2020
Dear Trina – We checked with our products Safety team and here’s the response.
Under California Proposition 65, businesses are required to provide a warning to California consumers when selling a product that contains any of the listed 850+ substances at levels that exceed the safe harbor limits established by the State of California under “CA Prop 65”. The CA Prop 65 warnings are only required under California law, to be given to California consumers of adult and children’s products at both the point of purchase (onsite), as well as on or within the physical product. Zazzle currently includes these CA Prop 65 warnings for all of its customers so that they may make informed purchasing decisions. Therefore, the product also has this warning shown online.
Customer safety is, and has always been, one of our primary concerns and we take it seriously. We have tested this product in lab for all relevant existing laws per it’s end use, and the warning is necessary because of the results from our lab report. Having said that, the exposure is minimal. So a consumer has to be exposed to the product for several years. We don’t have any data reg: exposure but I can assure you, we’re only following the laws and procedures.
We apologize for any inconvenience caused. I have located your order with the information you have provided and I will be reaching out to you very soon.
Thank you,
Elena
I love them so much! They came quick and the texture is beautiful. No mistakes made at all!
Date of experience: July 19, 2024
We are planning to celebrate my mom's 90th birthday. I was looking for an invite that we could keep as a memory for our family. The invites turned out great.
I had used them previously and loved the product.
Date of experience: July 18, 2022
My fiancé and I used Zazzle to order our wedding announcements. Being able to choose an outline and fully customize it was great. We absolutely love how they turned out!
Date of experience: July 31, 2022
The ordering process was quick and easy. Was delivered in a quick timeframe and the product was above our expectations. The fact the back of board was beautifully decorated also, surprised us fully!
Date of experience: April 16, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Emma,
We can see that a member of our Customer Care team has replied to you now with a breakdown of estimated delivery time according to the chosen shipping method. Sorry if there was some confusion with the expected times. Your package should be with you in the next few days provided the courier doesn't experience delays. Please let us know if we can help you further.
Thank you,
James.