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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I HAD USED THIS SITE ABOUT 2YRS AGO... DID NOT REMEMBER WHERE I GOT MY LABELS. KATHY WAS HELPING ME, AND WITH ONE WORD, SHE GAVE ME MY ITEM NUMBER. SHE ALSO HELPED DESIGN A LABEL BASED ON SOMETHING I NEEDED. SHE WAS SO PATIENT & HELPFUL... TRULY, AN AMAZING EMPLOYEE!
Date of experience: November 6, 2017
I am satisfied with the business cards I received from Zazzle. They assisted me with design and helped figure out all small details. The staff is very helpful and friendly, provide full expertise.
Date of experience: October 11, 2018
Best service provided, I had reached out regarding a concern on the status of my order- the response was quick and the company immediately took action to provide a solution. Amazing customer service!
Date of experience: May 17, 2017
I bought a t-shirt on Zazzle for my daughter. I received it on time and the quality is very nice.
I would recommend this website to others. I did not have any problems.
Tip for consumers:
The website is a bit overwhelming, but if you sign up for their emails you'll get targeted deals + information about new products.
Date of experience: June 15, 2016
Great place to order unique and stylish stuff. I've ordered from them a couple of times and I've never had trouble. Quality and delivery time are also ok. Their prices are crazy, though.
Date of experience: March 27, 2012
Oskar helped me today, and I Must say he was wonderful. That was the best customer service I have Ever received. Just wonderful. I will order from zazzle again, most definitely! Thank you!
Date of experience: March 29, 2018
I lost all my trust in Zazzle
I'm almost waiting 2 months on my package this can't get any worst!
I was planning to tell my friends about this site but forget it!
Date of experience: August 11, 2014
I use this site for almost all my greeting cards/postcards. They are reliable, have easy returns and economical. I stock up when they have sales. I also like that cards can be customized.
Date of experience: February 19, 2014
AVOID THIS COMPANY AT ALL COSTS
The worst customer service you can imagine. Paid for 6-9 days delivery. After 10 days no invites. Contacted customer service. Was told an URGENT notice would be put on my order and they would arrive within the next week. A week later still no invites. Contacted Zazzle again. SAME ANSWER we will put an URGENT NOTICE on your order and give you STORE CREDIT! For the delivery cost but we still can't guarantee a delivery date... CANCELLED MY ORDER and now left with no invites for my wedding which is now 9 weeks away.
APPALLING
Date of experience: November 1, 2018
Hi Aaron,
I am so sorry to hear about the issue that you had with your order of invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
Excellent customer service! I would like to recognize Oskar. He is ensuring that my order is going to get here even faster than expected. I cannot wait to see the final product. :)
Date of experience: April 5, 2018
It was easy to edit the design I wanted for each address label order I submitted. Zazzle is a reliable, user-friendly company, and I've been (and will continue to be) a frequent customer.
Dazzle gets top reviews, and I enjoy the results I get.
Date of experience: June 4, 2022
I ordered all in one invitations and they came out exactly how I was expecting, even a little better! Easy to use the editing tool to fully customize the invitations. Great overall experience
Transparent pricing, easy editing
Date of experience: August 2, 2023
I ordered the 6" stickers and the colors were as vibrant as I had expected.
They were perfect for what I needed for our group project.
Fast shipping made the experience even better.
They had what I needed at an affordable price.
Date of experience: April 8, 2024
Received what i ordered ahead of time. This was great because I got the poster for several to sign on the back to encourage a terminal cancer patient who is a good friend
Date of experience: May 9, 2022
Fast shipping and exactly what the photo showed on personalization
Date of experience: July 18, 2024
I ordered 600 dollars worth of shirts for a family picnic. What I designed on the website looks nothing like the product I received! The black letters are very ashy and dull. There are white lines going through the image in the front and the back. The picture was suppose to cover the back of the shirt and end up being a little square in the middle of the shirt. I am expecting a full refund because the poor image quality of the lettering and the picture I will not be able to use these shirts. The picnic is next Saturday and I will just order some shirts locally so we can have them by next week! I reached out to customer service for a full refund and will update this review with the results.
Ok here's an update! I received an email from zazzle stating that I will receive a full refund. After submitting the photos zazzle handled the issue with great customer service. I am very satisfied with the customer service that I received. This shows that they put customer satisfaction first. Thank you zazzle!
Date of experience: September 11, 2021
I should have read these reviews... BEFORE ORDERING... WHAT A NIGHTMARE,
I CALLED TO EDIT MY INVITATIONS AND WAS ON HOLD FOR AN HOUR. THE CARDS CAME. AND WAS ALL WRONG. I TRIED AGAIN TO EMAIL. CALL. HAD THE WORST CUSTOMER SERVICE. ILL ALWAYS LOOK AT CUSTOMER REVIEWS BEFORE ORDERING ANYTHING ONLINE..
Date of experience: June 14, 2014
I love using Zazzle because they have such cute designs and their service is quick & easy. It's helpful when an online customizing service is user friendly!
I like their designs best
Date of experience: August 17, 2022
These pillows appeared to be a woven fabric but they aren't—so kind of pricey for a regular fabric pillow. Pattern is nice so I'll use them until I can find better quality pillows.
Just by searching throw pillows. Probably won’t purchase again from them.
Date of experience: August 20, 2022
I ordered 3 packages. Only received 2. The most expensive order I have not received yet although the UPS tracker indicates it was shipped on the 5th of October. Today is the 25th and still no delivery and I paid for a speedy delivery.
Whenever I try to email or call, I never get a response. When I call I can never get a representative on the line and the wait times are always 30, 40, 55 minutes.
NEVER ORDER FROM ZAZZLE
Date of experience: October 25, 2017
Hello Stephen,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.
Thank you for your continued patience,
Tram
I love everything about Zazzle! We ordered a number of items and are very happy! The website can be a bit of a struggle when editing but nothing that wasn't worth working through.
Resolution was seamless… thank you
So many choices with great prices!
Date of experience: September 5, 2022
The app was really easy to use. The results and quality of the product were exceptional!
I liked their product selection.
Date of experience: July 17, 2024
The delivery was super quick and the whole thing from start to finish was extremely easy.
Needed to do something quick and came across zazzle so I went for it.
Date of experience: July 17, 2024
If you're looking for tissue for decoupage... go somewhere else. This paper rips and tears so easily. Not worth your money and a huge amount of frustration
Tip for consumers:
Shop somewhere else.
Products used:
tissue papers for decoupage
Date of experience: December 6, 2021
Hello,
We're sorry to hear that your paper ripped easily. This is not the kind of customer experience we strive for at Zazzle and we would love the oppertunity to make this right.
Please reach out to our customer service team for assistance.
Please send an email to social@zazzle.com, or call us at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Dylan
I ordered a tshirt that didn't arrive quite as I had hoped. Kevin took no time at all and is having a replacement arranged. I look forward to receiving it and am happy with the service thus far.
Date of experience: May 31, 2017
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi. We definitely apologize you did not receive your original order. We show that our team sent out a new order to you and it was delivered on 08/18/2014. If you have any further concerns, please let us know. Thank you!