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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I ordered a simple puzzle for my husband for Father's Day I ordered it May 14th never received any type of letter telling me that it was not going to be sent here we are June 23rd and still no puzzle I call these people up and ask him what happened to my puzzle they said they closed down the factory and cancelled all the orders what a shoddy way of doing business worst place to shop at funny thing is they decided to make me up an account that I never applied for and took the money that I paid for the puzzle which was $71 and put it into a Zazzle account instead of giving me back my money and telling me what was going on go figure this is the worst place I have ever seen in my life very very dissatisfied as this was a Father's Day present for my husband
Date of experience: June 23, 2020
The invitations were a great print. I wish you could download an e- invite/ digital copy as well as the printed version. The price was a bit overwhelming for my budget so I cut back on the quantity.
Date of experience: May 8, 2022
Quality shirts at a great price. I would definitely order again. My original order was too large and they replaced it with the correct size at no cost to me and let me keep the original as well.
Date of experience: December 4, 2017
The cards look beautiful and I was amazed. I started handing them out to people and got ton of compliments
Date of experience: June 6, 2024
Every time I've called I've had nothing but excellent customer service! This time Sandra was a pleasure to work with! I will recommend Zazzle to everyone.
Keep up the great work!
Date of experience: April 30, 2018
LOVE this website, I order everything from here for my daughters things. It's the first place I go to, especially with the great prIces with the coupons they send me! :)
Date of experience: April 24, 2012
I have ordered from them before and the product was good. This time I encountered an issue and had to talk to them via their support email. Either English is a second language, or they just don't care to take time to solve problems. I was never able to understand some issue they had with my order and some of their responses seemed canned and not even responsive to my questions. When I told them I did not understand the instruction, they sent the instruction again. I still don't know whether my order issue is resolved or not. But they say they are making it now. I have always said judge me not by whether we have a problem, but how I resolve problems. On this measure they fail miserably.
Followup- After this review I was contacted by Zazzle. It did not start out well with the person who responded, in my opinion not spending time to determine what I was upset about, and instead reiterating a prior response by customer service. However the agent was persistent and we did come to what I think was a satisfactory conclusion. I am not adjusting my rating because you should not have to go to the extreme of a bad review to get a good response to a problem.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2016
When I first started searching all I was looking for was save the date postcard. Once I chose the color and design that I loved, I found everything matching every other need I had concerning the bridal shower, wedding, reception, thank you notes, you name it, Zazzle has it. From the bottom of my heart, THANK YOU ZAZZLE!
I Googled save the date cards. Of all the sites that popped up, I liked the samples from Zazzle. Once I clicked on the website, I discovered a whole new world!
Date of experience: August 23, 2023
I like the large selection of items and vendors on Zazzle. I ordered a purple t-shirt, with a pickle ball funny saying on it. Wish the vendor made womens V necks
I like their vendors' products and so far, I've had no issues.
Date of experience: September 19, 2023
The order process was very simple. I had a custom monogram that I wanted to use and the vendor quickly replied that it could be used. I love my finished product.
Date of experience: September 2, 2022
The product was in great quality. Paper and shape impeccable. They even sent me 3 or 4 extras copies, which was extremely helpful. Even though, I wish the delivery was faster.
Cute options. Good price.
Date of experience: September 6, 2022
Super easy to customize the product, and I was thrilled to receive both the print version and a download (these are party invitations in the 21st century, after all;-). Beautiful work!
Beautiful product, both print and download included
Date of experience: June 5, 2023
I've used a lot of printing services over the years and I've had the best experience thus far with Zazzle. High quality items for a reasonable price--and the shipping is fast!
Easy of use
Quality
Fast Shipping
Date of experience: June 11, 2022
I inserted an awesome picture of a storm with a tornado as my son is about to become a Meteorologist. The invitations look amazing. I can't wait to send them out.
Date of experience: April 29, 2022
I went to Zazzle site and tried to purchase a $4.45 bumper sticker, paying for it thru Paypal. Problems: 1) They wanted over $10 when shipping included, 2) they would not let me make a purchase without becoming a member, 3) as part of using Paypal, I had to agree that in the future I would charge Zazzle purchases to my VISA card (that I use for Paypal) and not use Paypal - so basically Zazzle would end up with my VISA info immediately after I made the purchase, which is exactly what I did no want, and 4) I could find no contact info on the Zazzle home page to file a complaint. So I did not make the order and I have no plans to use Zazzle in the future.
Date of experience: December 13, 2016
Hello Benjamin,
We sincerely apologize for the issues you faced when trying to place an order on our site. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.
Can you please private message us your e-mail and/or phone number and we can assist you from there.
Thanks,
Christine
I tried to order player cards for a funeral and they rejected them because it had a San Diego Padre logo on it... So I removed the logo and they still rejected because " In this instance, your order contained an unlicensed San Diego Padres and United
States Army content content. - Zazzle is not licensed to sell / produce unofficial San Diego Padres merchandise and Zazzle is no longer licensed to sell / produce unofficial merchandise with the United States Army name or other marks." I asked them to clarify this cause the picture is not trademarked and US Army is not a trade mark... No answer...
Date of experience: October 2, 2018
Hello Vavrinec,
I am so sorry to hear that your order could not get processed. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team will get in touch with via e-mail
Thank you for your patience.
Best,
Christine
I ordered a custom stamp, checked the delivery status then SUDDENLY there is no order history to my account. When I received my stamp, I realized why... the font on the stamp is minuscule, I can't even read it with reading glasses! It's not the size I ordered, not even close, but when I went to double check my order it has DISAPPEARED. I can't send it back without any history of the order... I feel SCAMMED.
To return an item, I have to provide the order number. Since the order history has been ERASED, I can't do that... Just, DON'T support this company.
Date of experience: January 17, 2024
Hi Patti,
I'm very sorry to hear that your wood art stamp did not meet your expectations, and that you are unable to locate the order on your account. That is certainly not the customer experience we strive for here at Zazzle.
I have located your order with the Order ID you provided but I am unable to contact you via the email address linked to your account. Please reach out to us at Social@zazzle.com and we'd be more than happy to look into this for you.
I look forward to assisting you further.
Kind regards,
Craig
Ordered some custom stamps and paid over $20 express shipping to receive them faster. The website stated we would receive our package on a Tuesday, after ordering the confirmation email stated either Tuesday or Wednesday. Fine. Wednesday evening rolls around and no package. Their online tracker said that it was delayed for an additional day. When calling customer support we were hung up on and then called back. The representative stated that our order was in Arizona... Over 900 miles away... There is no way we would have gotten our package by the next day. We asked why we would pay extra for shipping cost if they could not deliver on time? Our response was, "What do you want me to do about it?" explaining that they weren't responsible for shipping! What?! How would they not be responsible for shipping their products, especially considering the high extra cost we paid!? We asked that they refund us the express shipping cost and were placed on hold so that the Representative could personally process this for us... we were instead hung up on, AGAIN. We immediately called back, hung up on... Each time we call we are on hold roughly ten minutes so all of this time adds up. Called again... hung up on... Still have not been able to speak with someone again...
Date of experience: November 8, 2017
Hello Daniel,
I truly apologize for the delay on your order and overall experience. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
Lots of good options to choose from and easy to customize for our 50th wedding anniversary party.
Date of experience: July 9, 2024
The sign I ordered was customizable and the price was affordable. I really loved the design as well.
Date of experience: June 19, 2024
My first experience with stickers and first time with Zazzle. I kept my design simple and their process was easy. Product arrived on time and no doubt I will order more.
Tip for consumers:
Very simple process
Products used:
Stickers
Date of experience: July 29, 2023
Letter I submitted to them
I have to say I am very unhappy with your shipping. I ordered post cards last wednesday (the 5th) and choose standard shipping (5-7 days) thinking they would be here by tomorrow (1 week) the tracking # supplied does not work but another item I purchased the same day and shipped the same day is now scheduled for arrival on monday the 17th. That being said I orderd from another company in CA also choose standard shipping and that item will be delivered on friday THIS friday the 14th, oh yeah I ordered that item this wed a week after I ordered from your company, I am letting you know because although it is not your fault, my party is on the 29th and I ordered the invites from you company. My mistake, you should really look into why your shipping is so much slower then other companies also using UPS. It would have been faster if you had just dropped my post card in the mail box!
Date of experience: January 12, 2011
If you can dream it you can make it with zazzle and it's affordable. I have ordered everything from Christmas cards to custom blankets and advertising banners. Absolutely love it.
Date of experience: October 12, 2019
From ordering to delivery service was amazing. My invites for my Great Grandsins Birthday were great!
Easy to use
Date of experience: June 18, 2024
I ordered some personal visiting cards from Zazzle, and they arrived quickly and correctly, and well made. BUT when they arrived they came by UPS delivery and i was required to pay import duty. The cost of the cards, including shipping, was £29.89 and the import duty demanded on delivery was £19.29. On this basis, it was an expensive purchase! Next time, I will take care to buy from a British business...
I AM GLAD TO SAY THAT IMMEDIATELY AFTER WRITING THIS REVIEW ZAZZLE CONTACTED ME AND SAID AN ERROR HAD BEEN COMMITTED BY UPS IN CHARGING IMPORT DUTY, SINCE I HAD BOUGHT FROM A UK WEB ADDRESS. ZAZZLE HAVE NOW REFUNDED THE MONEY AND I APPRECIATE THEIR STRAIGHT
DEALING.
Date of experience: March 29, 2019
Hello Malachy,
I am so sorry to hear about the issue that you had with the delivery of your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Joe!
I apologize for the frustrations you had experienced with us. If you should have any further questions or concerns, please do not hesitate to respond to the last email we had sent you.
Thank you,
Christina