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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Love the texture and quality of the invitations. The editing process was simple including ordering. Will definitely order more.
Honesty
Creative
Good quality
Date of experience: June 5, 2024
Ordering wasn't complicated at all. I like how I was able to edit things if I needed to. Received on time as promised, and they look perfect.
Thank you
Date of experience: April 13, 2023
I'v ordered items in the past. This order was Address Stickers and they came out very cool except the address itself was only about 6pt type (hard to read)
Date of experience: July 22, 2012
I ordered a baby bodysuit with a customized name option for a friend's baby for Christmas. I ordered it well in advance on Dec. 5th. Received the package on Dec. 13th. The bottom of the name on the bodysuit was completely cut off. Not just a little bit, so it's barely noticeable, 2/3 of it was missing, nothing you could easily oversee. I immediately looked for a phone number, but the site has no phone number to contact, barely found some well hidden form somewhere under the help page. I submitted a comment and uploaded a picture of the defective product. Two days later, nothing! Sent another comment, and still nothing! I asked for a refund, because clearly they don't bother to reply in a timely fashion after messing up my order so badly, why would I expect them to send me something printed accurately in time for Christmas... Anyways, if you are reading this review, do not use zazzle.com, there are tons of other print companies out there that are way more reliable and responsive, and not to mention better quality, zazzle.com is not worth your time and nerves!
Date of experience: December 15, 2017
I designed a bumper sticker that was anti vax anti masks and anti covid restrictions, they refused to process my order they said it violated their guidelines. Absolutely shameful.
Tip for consumers:
Shop elsewhere I found another company to print my design for half zazzles price
Products used:
Bumper sticker
Date of experience: August 24, 2021
Women's Tee shirts with my own photo are fun. I have now uploaded three different photos and have had them printed on shirts. All look good, and fit well.
Date of experience: February 15, 2016
We ordered a puzzle for our daughter's birthday back on April 3,2020. Our credit card was immediately charged for the purchase. We were told that processing would take a couple of weeks, but it was implied that it would ship out about the first of May and be delivered soon thereafter. Today is the 12th of May and no product has been received. The company web site states that the order is still "In Processing" whatever that means. I emailed the company two days ago inquiring on the status of the order and have had no reply other than an acknowledgement of the inquiry. Today we attempted to contact them by telephone and heard a recorded message that their phone system was out of order. THERE APPEARS TO BE MORE THAN THE PHONE SYSTEM THAT IS OUT OF ORDER AT ZAZZLE!
Date of experience: May 12, 2020
Hi Matt,
I'm sorry to hear that you've had a bad experience your new order. Unfortunately due to the pandemic production of items is slightly delayed.
I will reach out reach out to you to help resolve your issue!
Thank you,
Peter
I am beyond pleased with the service I received cancelling an order. The provider was so helpful, and I will definitely be placing more orders with zazzle in the future. Great customer attention!
Date of experience: April 3, 2018
They seem like a good company and very happy to assist you. However, I would have preferred to have the t-shirt instead of the mug but they did not have t-shirts big enough.
Date of experience: December 24, 2016
We really loved the invitations that we made on your site. The ease of designing the perfect invitation is wonderful and much appreciated. We will definitely order again from your company. Thank you!
Attractive designs with a great price
Date of experience: September 23, 2022
Ordered an iPad cover for my daughter. It said it was a 9.7 inch cover. They sent a 9.4 cover. Their mistake, they dont do exchanges and you are stuck paying return shipping.
Date of experience: January 4, 2018
Hello Keith,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team. Please feel free to continue to correspond via email for any further assistance.
Thank you,
Tram
Ordering with Zazzle has been my easiest site to order from in awhile! I ordered on a Monday and my order was on my porch before the weekend! My cards turned out perfect!
Date of experience: July 26, 2022
Ordered before I went on vacation. Cards arrived at home the day after I did! Looking forward to sending these Sandra Boynton cards to friends and family throughout the rest of the year.
Good source for Sandra Boyton's humor!
Date of experience: July 5, 2022
I have been very pleased with my orders from Zazzle. I have ordered 3 different invitations in the last few months and they have all been received timely with a high quality product.
Have ordered previously
Date of experience: May 28, 2022
I had saved all my daughter's medical residency pictures she had posted on social media. I made a collage for her graduation on a 81/2 by 11 card. It came out beautiful, can't wait for her to see it.
They had the service I was looking for.
Date of experience: May 31, 2022
My shipment was lost and when I contacted them they very extremely helpful and very courteous. I had no problems getting a replacement. I've order from zazzle before and never had any issues.
Date of experience: April 3, 2018
I like Zazzle a lot. I've ordered a dozen times or more. All of the things I've ordered
Have been personalized by me, so I always have something that no one else has.
Date of experience: February 9, 2018
Joe was a great help to me. I did not know how to get my picture to Zazzle to put on a stamp and he patiently walked me through the process Thank You!
Date of experience: April 24, 2018
I found exactly what I was looking for and they are really cute...but a little expensive! 25 invitations were $50.00. And I under-ordered so I am going to have to order more. UGH.
They had the invite I wanted.
Date of experience: September 10, 2023
I ordered this banner for my son's graduation. It was so beautifully done and well made. I paid for expedited printing and it arrived just in time. I will definitely be ordering again.
Date of experience: June 14, 2022
I have used Zazzle before, but a friend at work had a coupon code for canvas art and shared it. I immediately ordered a canvas print for my son, of himself and his dog. It was produced very quickly and was perfect, he loved it. Two other orders, I had also ordered with expedited shipping and was disappointed when they didnt arrive by Christmas - I do think the website should be a bit clearer about estimated shipping dates. Also, I would like it if you could preview your items more clearly - its a bit confusing, to make changes and then go back and undo them. Other than that, the site is wonderful, the products turned out very well, and I am waiting on yet another canvas print for my daughter, due to arrive any day. The reason I ordered this last print was because a throw I ordered from a competitor turned out horribly, and this Zazzle order is to replace that. (the other company hasnt even bothered to respond to my note). Thank you Zazzle for consistently good products!... and for caring enough to ask your customers how they felt about your service. Tina Bell
Date of experience: January 4, 2012
I ordered a baby shower banner on December 5th received an email stating that it would be here by the 13th of December no product from zazzle. Received an email on Dec 11th at 2am stating that my product was mailed out on the 13th of December at 10:36pm. My baby shower is on the 17th of December and I won't have a banner. Thanks Zazzle for messing up my baby shower now I had to cancel it cause I don't have everything I needed to make it one of the best days for me.
Again Thanks Zazzle you are the best for messing things up.
Date of experience: December 14, 2016
Hello Ashia,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We'll be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
A great selection and easy to adjust for my needs. Shipping came exactly when it said it would arrive and it's honestly really good quality!
Easy to use and has a wide variety of style options
Date of experience: May 15, 2024
I loved making my own invite on Zazzle as I could start with their design and make it my own in so many ways.
It looks great and I can't wait to send them out tomorrow.
Past satidfaction
Date of experience: October 2, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Svetla,
I am so sorry to hear about your overall Zazzle experience. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I do see here that a member from our customer care team reached out to you via e-mail. Please reply back to that e-mail if you have any further questions or concerns.
Thank you,
Christine