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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Thank you so much for your help today! I appreciated that you tried to help solve my problem and reviewed my art to make sure everything looked right!
Date of experience: April 3, 2018
I ordered a card for my very special grand dog. It came absolutely beautiful! His 1st birthday card with a picture and personalized with his name. Great hit!
Date of experience: May 3, 2022
I ordered post-its with customized text. The product that I received looks just like it did on the website. The quality is good and I would order again.
Good price and easy to customize product.
Date of experience: February 17, 2023
Place my order for the Kawaii Panda T-Shirt for my daughter. Got it in the next few days. It was very fast shipping. Love their selection of T-Shirts.
Date of experience: May 9, 2012
I like that they are independent artisans. Beautiful choices! Only error I made was not waiting until the beginning of the month. That's when they have the sales.
Date of experience: June 6, 2022
Thank you kindly for being the zazzle hero Kathy and for patiently taking great care of us today! Kathy was very knowledgeable and provided the best customer service!
Date of experience: November 13, 2017
Great options - easy to edit - fast delivery & reasonable prices (given the recent discount). The family was very happy with the product and the ease/quick delivery were outstanding.
Options, ease of completion, reasonable costs for personalized work.
Date of experience: April 30, 2022
Very good design and format. Navigation of the website for perfect design was very easy with many options to choose from. The design I chose came out excellent!
The quality of service and designs for their products are beautiful. The artists are great creators.
Date of experience: July 3, 2022
The site was easy to use the invitations are gorgeous and everything I requested was done to a T! Fast delivery and fantastic experience. Will definitely come back.
Date of experience: June 18, 2022
I ordered save the dates for my wedding and they arrived within 7 days or placing the order! I was impressed by the speed of shipping, as well as the quality of the invitations! I'm very pleased
Easy and affordable
Date of experience: November 19, 2022
I will always try to order these beautiful cards. The paper quality is the best. The art is traditional and beautiful. Always one time. A++++
Our priests would send out cards from them.
Date of experience: June 5, 2024
I bought two shirts. I really liked them except that they sent me the wrong size for one of the shirts.
I googled a saying I was looking for and this company had it.
Date of experience: June 4, 2024
I created the invitation on Tuesday and received it Friday. It was easy to make and even easier to get it expedited.
Used previously
Date of experience: June 5, 2024
Thought the website was easy to navigate. When customizing, it was hard to tell if the customized words were actually registering ok; but, final product looks GREAT! :)
Date of experience: December 8, 2011
This is the most incompetent internet-order site I've ever encountered. I placed an order on 12/5 and on 12/7 received a shipping notification... so far so good. When the item had not arrived by 12/12, I called, waited interminably on hold but eventually connected to a customer service rep who had no idea where the item was. Upon some research by the rep, it appeared that the item purchased had not actually been shipped or had been lost after the shipping label was produced. I agreed to re-place the order and the rep told me the order would be prioritized and would ship out within a day or two with express delivery at no additional charge. This never happened. I made calls on the 17th, 19th and 21st, again waiting about 30 minutes on hold each time before speaking to a human being. Each time I was told the order was in process. On 12/19 the rep (Alen) supposedly called the production department and placed a "code red" on the order, meaning, he claimed, that it would be produced by end of day and sent same day or next day by express. When I still had not received my order on 12/21, I spoke to a customer rep (Erin) who ascertained that the item had not yet shipped and she had no idea when it would come, if ever. I cancelled the order because it was by now too late to be of use as a Christmas gift that I had to send on to the ultimate recipient. The only good thing I can say about this idiotic process (and ridiculously incompetent company) is that the phone reps were polite and friendly, albeit clueless and unable to actually help me.
Date of experience: December 22, 2017
They were delivered on time. Although they had a misprint on the part that was not even my personalization. Baby Shower reads Baby Showe Hoping no one notices.
A no hassle solution was quickly found. Would order from Zazzle again.
Liked the look of the product.
Date of experience: July 31, 2022
I ordered ID badges for our employees. I received them less than a week later. The price couldn't be beat. The whole process was simple quick and simple.
Date of experience: March 1, 2023
I ordered pins for an event tomorrow. They were promised ten days ago. I have tried to contact the company and have had no response - my event is tomorrow and I am completely disappointed!
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2017
Hello Jackie,
I am so sorry to hear about about the extended delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
The cards we chose were very easy to edit and came out beautifully! We are very pleased with the promptness of our order and our overall experience. Will be back very soon for more!
Internet search for cards
Date of experience: August 14, 2022
I choose a Christmas Party invitation which I customized with my own wording and upgraded to a textured paper. Super easy and beautiful! My guests will receive a lovely first impression of the party.
I've used Zazzle for several party invitations and have always had a good experience.
Date of experience: October 1, 2022
Loved the invites created by Zazzle. The paper was great quality for the price. Clean and clear graphics. And spot on design for the party theme! Definitely will come back for my next purchase.
Design, quality and ease of customization.
Date of experience: September 17, 2022
The product is great quality. The shipment was fast. The company verified with my business that it was ok to print the badges, due to logo and pics, before they printed.
I found Zazzle on a YouTube video and thought I would give them a try, especially with the low price.
Date of experience: August 7, 2022
Everything was great from start to finish! Have used this site a number of times and it will continue to be a go to for all of my announcements and invitations
Date of experience: August 11, 2022
Have been trying to get a response from the company to do an exchange for 9 days and though I get daily emails trying to sell me something, I cannot get a response from their 'support' team. I have a case number and would appreciate one of the Zazzle moderaters I see posting on this site to contact me before I have my credit card company dispute the charges.
Case Number: CAS-*******-L8G9V3
Date of experience: January 3, 2015
Hi Randall. Thank you for letting us know about your recent order. We show that our CS team has been in contact with you and provided you a resolution. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!
The quality of the invitation was excellent and the I received them within a few days. They are adorable and I enjoyed being able to customize them with my own wording.
Date of experience: September 16, 2012
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello H W.,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you via email to further assist you.
Thank you for your continued patience,
Tram