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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I ordered for Christmas gifts I was hopeful they make it before that. They did it make express and mail fast shipping for two days I'm glad I received on time!
Good prices
Date of experience: December 19, 2023
Beautiful! Exactly as pictured. Came wrapped with care. No issues or damaged merchandise. Highly recommend!
Fabulous designs & fast shipping.
Date of experience: June 4, 2024
I love the options to customize the colors and backgrounds of items. I loved the mug design but not the blah white background, so I changed it to blue. It's perfect!
Unique items and customization tools not found on other sites
Date of experience: December 12, 2023
The invitations were cute, but looked better on the website than in person.
I would pay a little more to have real metallic inserted!
Quick turn around.
Date of experience: April 27, 2024
Just gets worse: I set up a new order with a rep on the phone. I had to pay $16 to return the original business cards. The next day I got an email that said that if I requested a store credit instead of a refund, I wouldn't have to pay to return the bad business cards. See this:
On Jun 7,2014, at 2:00 PM, support <*******@zazzle.com> wrote:
To simplify our returns process, we would like to offer you an account credit that can be used to re-purchase your modified design, or any other product atZazzle.com. The account credit also allows us the option to waive the return and not require the unwanted product back to our facility. If you want to take advantage of this, please respond to that effect. For more information on account credits, visit: $answer/2085.
Dear Miriam.,
Thank you for your email.
The representative with whom I spoke to on the phone never mentioned the option you describe in your email. If he had, I certainly would have gone with that. Please give me a store credit for the $16 I spent at UPS to ship the cards back to you. I will use it on another order. Thank you.
We'll see what happens next...
Date of experience: June 7, 2014
I was able to customize my product exactly how I wanted it. It arrived within three days (without paying extra for it to come so fast) and came out exactly the way I wanted.
Date of experience: February 15, 2012
Had a girls weekend and I ordered some cute personalized tote bags and personalized wine cups last minute I ordered express shipping everything came on time and was super cute the girls loved it.
Date of experience: August 21, 2022
Easy to order and review my order beforehand. It had a lot of products to choose from many ways to personalize the items and will certainly order from them again in the near future
It offered many items to choose from at an affordable price.
Date of experience: August 1, 2022
They turned out awesome; better than I expected. It was slightly challenging trying to create them exactly the way I wanted, but the end result was perfect. I also received them sooner than expected.
It was recommended to me by someone else.
Date of experience: September 29, 2022
One order says shipped on Sunday, the second order says shipped on Monday, but BOTH orders under tracking still say "waiting for pickup", still in the original state of production, Furious as this will most likely be NOT be here on time for shower this Saturday
Date of experience: December 4, 2018
Invitations came quicker than expected and looked amazing!
Date of experience: July 10, 2024
Easy, fast, and wonderful design to order these cards. Will be ordering again.
Design & ease of ordering.
Date of experience: July 10, 2024
Super easy to design, order and shipment is timely.
Thank you!
Repeat customer
Date of experience: July 10, 2024
Customer service is great! Delivery was days before promised.
Friend recommended
Date of experience: July 10, 2024
Order did not specify the customization had to be separate.
Prompt and hopefully will be corrected.
Affordable and product appears to look like the pictures.
Date of experience: July 10, 2024
Arrived quickly and exactly as described! Beautiful product.
Date of experience: July 10, 2024
Order came quickly and the T-shirt design was just what I wanted!
It had the specific T-shirt I wanted.
Date of experience: July 10, 2024
Was wonderful and appreciate all your help. Thank you very much for all of your help! When we had to change our date because of a last minute change of plans the staff was very helpful.
Date of experience: April 3, 2018
This company is very misleading with their advertising!
Their website promotes 60% OFF CYBERSALENOW very clearly, WITHOUT showing the small print, UNTIL I was a checkout! That is, clearly, unfair and unethical considering the hours spent to create the card!
I was ready to place a huge order of 1,325 Christmas Cards which gave me a bulk discount to $. 98 per card. AFTER THAT, the 60% discount should be applied! Instead, the small print said that it is either the discount from the bulk order OR 60% off regular price. That final price at $. 98 per card (not including S&H) is not a holiday sale and is much higher than other businesses that I have ordered from (between $. 49 - $. 79).
I have used Snapfish, Costco, and Staples in the past and never had a problem with being mislead such as Zazzle! I tried communicating with customer service by phone and email to work with me, however, they would not budge.
I ended up going to Snapfish who gave me beautiful cards with printed envelopes and expedited shipping for a total of $. 57 per card, including tax!
Date of experience: December 5, 2019
Hi there,
I truly apologize that you had a negative experience with us.
The following is clearly stated in the terms and conditions for all of our promotional codes:
"If a volume discount applies to your order, you will receive either the discount set forth in the offer or the standard volume discount, whichever is greater."
This has always been the case for any promotional discount we are running. To see the full terms and conditions, please click the following link:
https://www.zazzle.com/offer+details#primarypromo
If you need anything further, please send an email to social@zazzle.com and a member of our support team would be happy to assist.
Thank you,
Elena
The invitations I received were high quality and the paper was thick as were the envelopes. She kept saying how nice they were. My mom was very pleased with them for her 80th birthday party!
Great selection and personalization options.
Date of experience: July 28, 2022
This site was so easy to use! I was able to quickly use a template and adjust it to my needs. It arrived much earlier than expected and the print was perfect! Would definitely use again!
I chose Zazzle because the site had so many options for what I needed and the templates were so easy to customize!
Date of experience: September 14, 2023
Is there a place that I could add a few words in cards? Otherwise I wrote it down to add few words in greeting cards.
The picture of baby's hand to hold on father's finger looks so cute. Image that would happen the baby soon born.
Date of experience: June 3, 2024
The owner/ designer confirmed the order and shipped it promptly and it arrived in perfect condition.
The item I ordered was clever and one of a kind!
Date of experience: June 3, 2024
The first order I placed came out terrible, but they offered to replace it or give me an account credit. The item I received to replace the other item was great!
Date of experience: February 20, 2013
This was my second order with Zazzle and it did not disappoint. There are great templates to choose from and it is easy to customize. And delivery is speedy! Great company.
Quality and Speed.
Date of experience: October 18, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Lisa,
I am so sorry to hear about your packages. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Our customer service team responded to your e-mail but I'll be reaching out to you directly via e-mail with more details
I look forward to assisting you further!
Thank you,
Christine