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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I ordered a shirt for my dog through Zazzle. I ordered a medium size, and received a 3XL. They claim it was my fault even though the size I ordered never appeared on my invoice, so I really have no way of proving either way. They processed a replacement, and today I received a size SMALL. Again, no indication on the invoice what size I ordered. Of course their customer service department is closed today, and when I called for the replacement, I waited over 30 minutes to speak with a representative. The event I ordered the shirt for is this week so I can't order a third time because it won't be here in time. DO NOT ORDER FROM THESE PEOPLE
Date of experience: June 10, 2017
Loved creating my daughter's baby shower invitations! I found exactly what I was looking for and customizing it was so simple! When they arrived, I couldn't have been more pleased'
Great assortment to choose from!
Date of experience: August 8, 2022
I ordered more cards and products from Zazzle and cannot wait to get them. Their greeting cards are amazing and this time I bought a matching product that I cannot wait to see!
Date of experience: May 21, 2018
I ordered some greeting cards, business cards and a keychain and I am estactic! The quality was beyond compare! I would do this again and again!
Tip for consumers:
Take your time and do things right!
Date of experience: May 3, 2018
The cards were very high quality. The detail is nice. The matte cards give them a nice modern style. The shopping was very fast and arrived exactly when I needed them
Date of experience: May 21, 2022
I RECEIVED SOMEONE ELSES ORDER!
I live in Missouri and received someone's order form Oregon. I had ordered TWO custom pandemic face masks.
And the one mask of the Two, the stitching was all unraveling and terrible quality!
I contacted customer service over a week ago. All I received was a generic response. I provided pictures of EVERYTHING. ALSO, the masks took wayyyyy longer than the estimated shipping said it would take. I originally reached out to customer service when I was waiting and waiting for them to arrive for weeks. All I got was some generic email about "Your order will be there in blah blah blah."
Now that I reached out again because I got the wrong order, I still have yet to receive anything about them solving this and giving me a refund. It's says 2-3 days. 2-3 days my $#*!. Even if it was business days, it has been well over the time! I emailed again today. I am so furious. Waste of $20. Don't even bother with this company. Don't buy from them, go somewhere else with your money and business.
Date of experience: May 21, 2020
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
We have located your order and we can see that our customer service team has reached out to you to resolve the issue.
Thank you,
Elena
For the price and the quality, this can not be beat! The designs available only make the product that much more amazing! Highly recommend this product!
Price and designs available.
Date of experience: September 26, 2023
I loved the options for invitations & the quality is awesome. I chose to have some printed & mailed to me & the lead time is better than most online companies.
A suggestion from my daughter in law to look at the many options & the ease of use.
Date of experience: June 26, 2023
My overall experience was excellent.
The only issue was shipping I paid for I paid for today's shipping and it took standard time. Not a Zazzle problem totally the shipping company
Loved The ethnic invitation options
Date of experience: June 8, 2022
It was quick and easy to use. Was able to use with ease and no issues.
I like their products, however the quality once was received was not what I expected.
Date of experience: July 9, 2024
BEAUTIFUL! I ordered these and received them within 4 days! They are just as pretty in real life as they appear on the website when personalizing them!
A friend referred me about a year ago to get my Baby Shower invites because she had a great experience with her wedding invitations. Now I'm back for my wedding!
Date of experience: July 23, 2022
I always order from Zazzle. Delivery is always on time or even before the promised due date. I haven't been disappointed. I'll keep ordering from Zazzle and recommend it to my fsmily and friends.
By browsing on the website. Read some positive reviews about Zazzle so I gave it try.
Date of experience: December 28, 2023
I set up and paid for an order of 4 items and was told they would arrive between 12/16/16 - 12/19/16, with one of the items possibly arriving 12/20/16. NONE of the items had arrived by the end of day 12/19/16, and in fact, when I checked the tracking number, they were still so far away that they MIGHT get here by New Years! I specifically went through with the order because the 20th was the latest I could have these items arrive for what I needed. NOTHING ARRIVED! I e-mailed their so called customer service and basically got blown off with them saying they "expect" the order to arrive before Christmas. Well guess what... I EXPECTED it to arrive by the dates YOUR COMPANY promised! NEVER AGAIN! Will be reporting to the BBB and also my bank to see if stop payment can be done because I am obviously NEVER going to the items I ordered!
Date of experience: December 20, 2016
Hello Lisa,
I am so sorry to hear about the complications you faced with this order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I have sent you an e-mail directly. Please feel free to respond back to that e-mail if you have any additional questions or concerns.
I look forward to assisting you further!
Thank you,
Christine
My order came before expected and I I'm so happy with my order. The paper is absolutely gorgeous and I can't wait to start my project.
I'm finding other things to do so I can order other prints.
Because they had what I wanted and more.
Date of experience: December 27, 2022
The invites were exactly what I ordered! When I received them (earlier than expected) I was I will definitely recommend Zazzle to my friends and family.
I thought the artwork for the baby shower invitations was very cute.
Date of experience: June 16, 2022
Ordering was a breeze. Specialization of labels was a breeze. Labels arrived quickly.
But 1.5" labels are too small… even with good eyesight you'd need a magnifying lens to read the print!
Have used in the last. Easy to order, decent pricing.
Date of experience: September 13, 2023
We got very cute and convenient save-the-date postcards! We had good experience with the shipping time and were impressed by the good quality of the product.
Date of experience: September 23, 2022
Zazzle is great! You can design ornaments exactly how you want them. The quality is great & the shipping is speedy! Will definitely order from them again. :)
Date of experience: December 15, 2012
The invitations are great quality paper and the colors of the invitations are bright, not full or cloudy looking! I would definitely order from Zazzle again!
Date of experience: June 2, 2022
Super easy to create the thank you card and the sample cards helped with the perfect language to use. I used one of our wedding photos to create the thank you cards and it came out amazing!
Date of experience: June 4, 2022
Easy ordering and great product! I was looking for a stamp for my business and found Zazzle in my search. The stamp is perfect and shipping was quick.
The product I needed was a reasonable price and easy to create on your website!
Date of experience: June 22, 2023
It was easy and I received my item quicker than expected. Satisfied customer here! Thanks
Date of experience: July 9, 2024
It was amazing and early. I would recommend zazzle to anyone.
Date of experience: July 9, 2024
Loved the item. Super fast shipping! Great price. Would order from again!
Date of experience: July 9, 2024
The pins were personalized and arrived quickly. They are very cute
Had what I was looking for.
Date of experience: July 9, 2024
Experience was simple from start to finish with quick delivery of product.
Date of experience: July 9, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello David,
I am so sorry to hear about the issues you encountered with your most recent order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A CS agent did e-mail you over the weekend about your refund, and I have just sent you a follow up e-mail as well. Please feel free to respond back to those e-mails if you have any further questions or concerns.
We apologize for the inconvenience and look forward to assisting you further.
Thank you,
Christine