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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Great! Card came out wonderful. Very happy with it. Process was easy as well.
Date of experience: July 9, 2024
Thank you to the artist and Zazzle for a beautiful convenient card.
Date of experience: July 9, 2024
Excellent service. Happy with my business cards. Shipping was fast.
Recommended
Date of experience: July 9, 2024
Great invites and I was able to have it say exactly what I wanted! Exactly what I was looking for but better! Quick service, fast shipping! Great pricing!
Had the design I wanted!
Date of experience: September 23, 2022
Once I chose the sign it was easy to change the font and background. The order was received faster than stated. Sign is more beautiful than the preview.
I have ordered from them before and was completely satisfied.
Date of experience: September 13, 2023
Ordering was easy, and the cards came pretty fast. The only negative is I had to track down the package in our building because it was not delivered to me, it was delivered to another department
Used them before
Date of experience: December 30, 2022
All good, invitations nice…. But it was not clear to me that the backside of the invite was a very distinctive striped pattern- kind of strange to me…. But love the front of the invitation.
Date of experience: September 14, 2022
I ordered a Christmas gift for someone on Dec 2 I received a notice that my order was accepted and my paypal payment went through and all was good with the order. Then the package too longer that expected. I figured the delay in delivery was due to the holidays. I looked into the tracking and it said the order had been cancelled. I received no notice that the order was cancelled. I have tried to contact them via phone and got the "too many calls send an email" message. So I sent an email through there customer support email... no response. I then called again and got a "unable to answer due to tech difficulties"... still after trying numerous times the phone line either says you cant talk to them due to call volume or tech difficulties.
I'm editing to add... I have/had a store on Zazzle. I made a sale and when I looked into why I hadnt been paid it said I never set up the payment info (which I was pretty sure I did but perhaps I misunderstood). I have tried 4 times to set it up to Paypal so I dont have to accumulate the $100 to get a check and it just keeps saying I have not set it up.
I am removing my store... and dont imagine I will EVER get paid for my sales. Artists beware!
Date of experience: December 18, 2013
I am a Zazzle seller so the design ordered was my own. My experience is always a great one and my own personal customers are sent to Zazzle to my store to order as well as my ordering for them.
Date of experience: February 12, 2012
The promptness of my order was beyond expectations. The quality of the pins for the baby shower was exactly what I was looking for and am extremely pleased with this product.
Was searching for pins for baby shower and this site was the one I liked the most
Date of experience: November 8, 2023
I ordered 2 boxes of business cards and a box of referral cards! The process was super easy to order and delivery was really quick! The quality of cards are really good!
On top of the sales going, I have ordered from Zazzle before! I will continue to order from them!
Date of experience: September 19, 2023
Simple and easy, no issues with uploading your own image, and items came within 2 weeks and notified on the shipping progress.
Date of experience: May 19, 2024
I just opened my business and I have ordered my sign and cards, employee t-shirts and I was never disappointed! They have a great selection for a good price! Thank you!
Date of experience: November 29, 2023
I ordered a MOTHER OF PEARL switch plate cover and received a switch plate covered with shinny paper and a plastic cover. PLEASE beware of this company. The description said MOTHER OF PEARL TILES and it was only shinny paper, no tiles, no mother of pearl. Don't rely on the return policy. Just beware!
Tip for consumers:
Don't trust that you will receive a quality product that requires names (like luggage tags, or stones like Mother of Pearl light switch plate covers). Also don't trust that you will receive a refund.
Date of experience: January 17, 2020
I wish I could center the picture. The top was at the person's eyebrows.it looked terrible. If I could have moved it down it would have been fine. It just fills the picture in
Only one that had godparents cards
Date of experience: November 17, 2022
Hi Richard,
I am sorry you were unable to adjust the image position on the thank you card.
I have now reached out via email to help resolve this issue and provide assistance with the design,
I look forward to your response.
Kind regards,
Craig
Jon was the representative I communicated with and he was extremely helpful. I love Zazzle product and he helped me with an issue I was having. I thought the service was excellent and fast.
Date of experience: April 13, 2018
My experience was ok! Shipping was very fast I& the quality of the item was magnificent! My only complaint was it was not the actual size of a wine bottle label. So I was a bit disappointed.
Date of experience: May 4, 2022
This company has the worst customer service.
Made our own awesome save the dates. They were time sensitive. Worked hard on & ordered them on zazzle thinking they would arrive in the time they said they would. We got a email saying are order was in the queue. We checked the mail everyday waiting for them. We contacted zazzle customer service & they let us know it would come next day 11 days later. We got a package the next day and when we opened it we got someone else's party invites! We contacted zazzle they said they know that we might not want to wait and we could cancel our order w a refund. Wtf. No apology or offer for a refund. Why are they in business? After i asked for a refund. They offered 8.44 and didn't say sorry or let me know when my order would arrive. Don't trust this company. They don't realize people are counting on them and don't feel like they need to live up any standards. I'm not sure why their site says satisfaction guaranteed 100%. I'm not satisfied and want the save the dates that we already invested time & money in.
Date of experience: October 17, 2013
I needed a card at the last minute and was able to find a very creative card, update it and received it the day before I needed it. Awesome service. Thanks much
The technology and ease of use of the controls.
Date of experience: August 26, 2022
I absolutely loved the product choices. It was so easy to customize and add photos to it. And the price was very reasonable. It was exactly what I was looking for. Thank you!
I found the site in a search query, and it sounded very promising. It turned out to be the best choice I could make.
Date of experience: May 30, 2022
There was an error in the computer system... I edited the sample text out of my invites and when they arrived the sample text was lodged in the middle of one of my sections.
The quality of invitations was known to me.
Date of experience: June 4, 2022
Hi John,
We are very sorry to hear you were unhappy with your recent invitation order! Upon investigation, it does appear that what you received matches the order that was placed. We do understand that this wasn't your intention, so we've reached out directly with a resolution!
Thank you,
Ryan
I had created a logo and requested it on a t-$#*!, but it was too small. I re-did the logo and had it print larger and it came as designed very quickly
Referral from a friend
Date of experience: November 8, 2023
The materials are great but the background on the invitation I ordered was much darker then pictured online. It made it difficult to read the word on the invitation.
Had the closest pre-designed invitation I was looking for.
Date of experience: September 21, 2022
Hi Allie,
I am so sorry to hear about your recent order of invitations and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Lau
I really liked the return address labels that I ordered, I was just disappointed that the corner was bent when they arrived. Other than that I was happy with my order.
Date of experience: July 23, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Mary,
We are truly sorry that you were under the impression this would actually be made with mother of pearl material. We advise in the product description that the material used is "ultra-durable acrylic" along with "Vibrant full-color AcryliPrint®HD printing". We certainly don't want you to be disappointed with your experience with us and can see you have been in contact with our Customer Support Team. Please reply at your convenience and we will be sure to assist you with the options we provided.
Thanks so much.
James