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    Zazzle

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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,097
Neutral
54
Negative
58
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

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Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user johnm4040
New Jersey
2 reviews
0 helpful votes
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May 21st, 2023
Verified purchase

Placing my order was very easy. When we received our order, we were very happy. It was excellent! Well done Zazzle we're so happy we placed another order already. Thank you so much.

Reason I chose this business:

Zazzle was recommended to me by

Date of experience: May 21, 2023

Thumbnail of user gregs1523
Louisiana
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

I was looking for a particular sticker and having a hard time finding what I needed anywhere else. Zazzle made just what I was looking for and was able to get it to me within a few days.

Date of experience: September 14, 2023

Thumbnail of user demetriced3
Ohio
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

The thank you cards that I ordered were perfect! The process to change some of the designs were easy and the quality of the cards were great! I would use zazzle again.

Reason I chose this business:

More options for what I was looking for in baby shower thank you cards. The selections were very nice.

Date of experience: May 24, 2022

Thumbnail of user lindap22
Arkansas
3 reviews
4 helpful votes
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April 7th, 2012

I was looking for law school graduation and medical school graduation cards which are impossible to find They had them, they could personalize them and I loved them.

Date of experience: April 7, 2012

Thumbnail of user abigailn112
Utah
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Love that it is a postcard! Super cute and simple. It is smaller than regular announcements but it is standard post card size. Just super cute and quick!

Reason I chose this business:

Price and designs available

Date of experience: May 30, 2022

Thumbnail of user melindaw217
California
1 review
0 helpful votes
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May 7th, 2022
Verified purchase

The invitation came in like the size of a Thank you Card. Why would that even be an option for an Invitation. I didn't even see that I would need to change that.

Date of experience: April 7, 2022

Thumbnail of user maryd3846
Hawaii
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

One corner of most of the cards arrived slightly "smashed", the corner of the box had slight damage, but the cards inside had no protection, Pool packing protocols.

Date of experience: December 20, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Mary,

I am so sorry to hear about your cards being smashed. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Thumbnail of user jenniferp13
Ohio
1 review
1 helpful vote
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January 3rd, 2012

I was so happy to have my order in time for christmas. My husband watches the "that Metal Show" and wanted a shirt. So I was very pleased when my package arrivied > thanks

Date of experience: January 3, 2012

Thumbnail of user danas83
New York
1 review
0 helpful votes
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April 20th, 2017

I was working on a custom ribbon that would not edit properly. I had worked with another representative for almost two hours, prior to Carey, who did not follow up to complete the necessary edits for me to place the order. When I called back, I was frustrated and tired. Carey worked with me to ensure my project was a success. He did not give up until I was completely happy with the final product. Furhmore, he recognized the struggles and frustration I experienced trying to create this DIY ribbon, as well as my disappointment with my past customer service encounter. He compensated me for my time by expediting shipping. This was important since I lost a considerable amount of time trying to create the ribbon. (I use Safari browser and wish it was more compatible with your site). Time is of the essence since it is for my mom's 70th! Carey was helpful, patient, capable and gracious. What began as a terrible experience was left on a positive note. Thanks to him, I would use Zazzle again! Thank you, Carey!

Date of experience: April 20, 2017

Thumbnail of user lesliem805
California
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

We used Zazzle for the invitations and rsvp cards for a Quinceañera. I was able to personalize it just how we wanted with ease and shipping was quick. Will definitely be using Zazzle again!

Reason I chose this business:

They had more options on backgrounds, prints, and colors to make it more like what we had in mind.

Date of experience: June 4, 2022

Thumbnail of user dianaf496
Nevada
2 reviews
0 helpful votes
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April 8th, 2022
Verified purchase

I was pleased to find a greeting card in the Thai language so I could send it to my Thai Sis.-in-law. I was happy it was delivered as quickly as it was!

Reason I chose this business:

Zazzle had the item I was searching the web for.

Date of experience: April 8, 2022

Thumbnail of user v.p2
Vermont
2 reviews
0 helpful votes
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November 19th, 2022
Verified purchase

I thought these cards would be actual advent calendars. That's what I thought I was ordering. They are very pretty cards, but not what I thought I ordered. I guess I misread.

Date of experience: November 19, 2022

Thumbnail of user kareng2299
New York
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Some of the decoupage papers I purchased have fold marks that have no color on them. There is a center strip of plain white running through them. Kind of disappointing.,

Reason I chose this business:

Ginger chick rehab recommended

Date of experience: August 15, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Karen!
I am so sorry to hear about your decoupage paper, that is definitely not the kind of customer experience we strive for and so, I’ll be reaching out to you directly by e-mail.
I look forward to assisting you further!
Zazzle

Thumbnail of user jasmynec3
California
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

These invitations were literally perfect! The quality was amazing and the shipping time was super fast. I was expecting them to take alot longer. Thank you!

Reason I chose this business:

Best price and variety of choices

Date of experience: July 5, 2022

Thumbnail of user cristyd8
Rhode Island
2 reviews
0 helpful votes
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July 31st, 2022
Verified purchase

Zazzle made the process super easy! They are perfect and couldn't be happier w how they look and the quality. They also came a few days early! Thanks so much

Reason I chose this business:

Used previously for wedding invitations and was a great experience

Date of experience: July 31, 2022

Thumbnail of user yvonnea180
Michigan
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

Amazing site. Easy to navigate where I needed to go. Found exactly what I was looking for. So many options of Royce's Rocycle paper. I delve back to buy more.

Reason I chose this business:

I was looking for Roycycle Decoupage paper.

Date of experience: June 24, 2022

Thumbnail of user britanyk2
Florida
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Customizing was easy and the product i received in the mail looks exactly how the picture online did! I would definitely recommend this products to others!

Reason I chose this business:

The price was right and the product was beautiful

Date of experience: June 4, 2022

Thumbnail of user kc698
Colorado
3 reviews
2 helpful votes
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January 30th, 2023
Verified purchase

Card stock was great, but the printing wasn't the best. I didn't have time to send back and re-order, but I probably won't use this company for the official invites.

Date of experience: January 30, 2023

Thumbnail of user jaimet94
South Carolina
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Loved that I could create my own stationery. Zazzle's editing tool is always easy to use. This Seller had super fast production and shipping time - will definitely order more in the near future!

Date of experience: August 14, 2022

Thumbnail of user kimb2210
Massachusetts
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

These invitations came out so beautifully - exactly what we were looking for. I love the speed of customization and delivery options that Zazzle provides.

Date of experience: November 19, 2022

Thumbnail of user tristana
Florida
1 review
1 helpful vote
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February 13th, 2012

I am thankful for being introduced to Zazzle. Their quality of work in reproducing my art on various platforms is excellent and very faithfully reproduced.

Date of experience: February 13, 2012

Thumbnail of user andreay138
California
1 review
1 helpful vote
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May 28th, 2022
Verified purchase

I ordered custom thank you cards. The quality of stock, print and graphics were excellent. Delivery time was extremely prompt. I'm exceptionally satisfied.

Reason I chose this business:

I've ordered from Zazzle previously and was highly satisfied with my order.

Date of experience: May 28, 2022

Thumbnail of user hoym
Illinois
1 review
1 helpful vote
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September 2nd, 2017

Merely ordered/paid for two simple engraved baseball hats on August 5,2017. It is now Sept. 2, and no sign of delivery yet. Worst online order experience ever.

Date of experience: September 2, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Hoy,

We apologize for the delay in your embroidered hat order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.

I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you directly via email to further assist you.

Thank you,
Tram

Thumbnail of user krisannp3
Georgia
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Found what I wanted for a great deal (invitations to my parents' milestone anniversary). Received it timely, quicker than expected. Very pleased with the results.

Reason I chose this business:

Was looking for affordable invitations. Had ordered something from them at least once before.

Date of experience: February 27, 2023

Thumbnail of user shannonr756
North Carolina
1 review
0 helpful votes
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July 18th, 2024
Verified purchase

Customized the guest book just like I wanted, it looks professional and inviting.

Date of experience: July 8, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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