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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
The quality of the print was disappointing. I had expected a sharp black font and instead I got a blackish/blueish faded font that was crooked.
Date of experience: June 5, 2024
The actual product is very diffrent that the design I did on the website. Very low quality and disappointed.
Date of experience: June 5, 2024
I cant begin to explain the problems Ive had with zazzle over the last two months when wanting to order new business cards. Horrible customer service, that is IF you can even get ahold of someone. Your wait time will be an hour or more EASY, IF their phones are even working and dont hang up on you automatically. Paid for expedited shipping, told the products were coming multiple times, they never arrived. After not receiving my products for over a month I got the first round of them today and they are HORRIBLE! The business card templates arent even lined up correctly or evenly and its almost like someone took scissors and just cut them in the wrong places. The text on the cards are blurry, and on some cards theres yellow ink when the business cards are supposed to be black and white colors ONLY! Ive ordered from this company for years but whatever is happening internally in that place is completely showing in their products and customer service. There also seems to be very little to no communication within the company. They take absolutely no responsibility for products sent WAY later then promised. I can see a few days, a week MAX, but a month!?! Thats insane, You have to be honest with your customers! I wouldnt recommend zazzle at all, not anymore.
Date of experience: November 7, 2017
Hello Denea,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team. We will be in contact with you via email once we have any further updates.
Thank you for your continued patience,
Tram
Great product... but it wasn't worth the money to upgrade to the 2 day shipment. Ordered another product the next day and they both ended up arriving a week later at the same time.
Date of experience: March 5, 2012
I found this website in a Google search, the entire process of ordering was so easy. The product I ordered was of high quality, it looked great. I highly recomend this site to everyone!
Date of experience: May 22, 2013
They canceled my order and never notified me. I needed my gift before christmas. Now there is no way it will come in time. I received no explanation of why my order was canceled.
Date of experience: December 13, 2015
Thank you so much love the way it looks and I got them on time everyone say how beautiful it is yes I will continue to order from you and I tell other about the company be blessed
I did have any other place to look so I went online and there you were
Date of experience: September 2, 2022
I ordered a huge Happy 13th Birthday for my grandson. It was a big hit and he loved it. I'm so happy I found Zazzle and will be ordering whenever I need something special.
I needed an extra gift for my grandson's 13th birthday and while searching on Google, I found Zazzle. The cards looked fabulous and I was thrilled.
Date of experience: June 12, 2022
Save the dates turned out perfect! Color is great. Only thing was on the DIY part I couldn't type my own text. I had to import a picture of text. Still turned out great!
Date of experience: September 17, 2022
Fast delivery of ordered business cards... pricing was very good... ordered a second set of business cards and received a 50% off promotion... will ordr from Zazzle again, including other products,
Date of experience: July 5, 2012
I will use Zazzle again, my order was easy to make, edit, and order! I received it in timely matter and am excited to send out the grad invites I made!
Used Zazzle before & needed to make grad invites-the college ones were a bit expensive for a junior college, imo.
Date of experience: April 29, 2022
I paid $50 Extra for a quick turn around and what did I get? A delay in my wedding cards. ONE WEEK and counting to print simple 25 wedding cards and that with fast turnaround. When I called I was told they received a "large bulk order" WTF. Apparently they can't read because my wedding is next week and I still havn't received my cards. Atleast notify me that my product will be delayed. They NEVER TOLD ME IT WILL BE DELAYED UNTIL AFTER THE ESTIMATED ARRIVAL DATE PASSED.
Honestly don't waste your time with this $#*! company. Much better services out there.
Date of experience: July 21, 2017
Hello Dilraj,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
This business was great with the variety of options, and our order arrived a lot sooner than zazzle had estimated which was wonderful!
I enjoyed the variety and the prices, and how easy it was to edit a template to fit what I wanted my announcement to look like.
Date of experience: April 10, 2024
They came how I ordered them and quicker than expected! I love them!
Had the invitation I wanted
Date of experience: July 5, 2024
This site, locked me out, i was working then this white square appeared and said to press hold to prove i was a human and not a bot, this is crap, i ecven called them and the agent gave me the run around, i have restarted my pc, and still i cannot get in to my account, this jerk said it wa standard procedure, ZAZZLE IS A JOKE,This prove your a human crap is nothing more then a chance for this agents to get into your account, NOT RIGHT
Tip for consumers:
yah dont sign up with zazzle, you get no help, and when your working you get lockied out, then you have to prove your not a bot, by press and hold and it dont work,
Products used:
this is not about products its about their site, they lock you out then you have to prove your not a robot and you get no help from the agents at zazzle i stilll cant log in
Date of experience: February 8, 2023
Hello Valarie,
We are so sorry to hear that you are locked out of your account and that you are having trouble with our website. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance.
We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953.
We look forward to assisting you further
Thank you,
Katie Ann
Fast delivery -great product -the invitations are great quality
Ordered before -never disappointed
Date of experience: July 5, 2024
Did not receive order initially then it arrived. This was the fault of mailman, Not the person sending the order. Please thank them.
Excellent
Date of experience: June 4, 2024
I needed to print some pages of a hand drawn book of mine, and I used an invitation template (5x7, matte cardstock) which was perfect. The prints look like the original pages!
It allowed me to print 5x7 matte, cheaply
Date of experience: November 1, 2023
Great options & just what I was looking for! Had the theme from the bride and there were many that were potential selections! What we picked was PERFECT!
Option & Price
Date of experience: August 9, 2022
I ordered business cards and wasn't 100% satisfied so I asked for a refund and customer support (Rob) was amazing. He resolved my issue and I would highly reccomend Zazzle to anyone!
Date of experience: September 7, 2017
I love Zazzle. It is a little on the expensive side BUT I understand why, the product is worth it. I have bought 2 blankets from here (so far) and I will continue to buy from here for gifts. I named my children Allika (AL-ICK-UH) and Evalynn and it is just nice to be able to customize their names on QUALITY products. Thank you!
Date of experience: August 17, 2018
I unwrapped my print to put it in a frame and the image is extremely poor quality. It is very blurry and looks like it was a tiny picture blown up to 16x20
Date of experience: December 2, 2023
Received in a timely manner and were even nicer than I expected.
Catchy name.
Date of experience: July 5, 2024
Great, i love my new business cards. Thank you so much!
Date of experience: July 5, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Leila,
I am so sorry to hear of your disappointment. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare