Zazzle

The save the date cards for my wedding are beautiful, and the costumer
Service is the best! I'm definitely going to use them for our invitations, etc.

They came out beautifully! I'm excited to give them to my family and friends!

I ordered a custom blanket on the 6th, and was notified it was shipped on the 9th.The 16th rolls around and UPS tracking says that they still have not received the package into their system.

I email zazzle and was told that it was lost in transit. To their credit they told me that they were having a new one made and it would be upgraded to premium shipping. I was pleased with this until I got the tracking number. My shipping was not upgraded to premium, it was standard. Two days later and I am in the same place I had started: zazzle says my new product has shipped but UPS says my product is still not in their system. At this point I have little hopes that either the first or the replacement are going to get to me.

I can maybe understand my product going missing once but twice and something has to be going wrong. Customer service tried their best to rectify things, which I appreciate but its been 3 weeks, i'm down $60, I don't have my product, and it is late for a birthday present. If the tracking doesn't update by the next business day I will be asking for a refund

I loved customizing my invitations for my wedding and decided to use Zazzle once again for my baby shower. The invitations are so adorable and great quality. The fast shipping was much appreciated!

I made a card for my dad 70th Birthday and it came out great. My dad hasn't seen it yet, but I'm sure he's going to love it. The pictures came out amazing.

Very easy process + great quality and price + would consider strongly repurchasing and designing other products

Everything was great, but I wish the automatic selection for shipping was the cheapest choice. I spent an extra $15-20 on premium shipping because I wasn't paying attention at checkout.

It was super easy and every invite was 100% customizable. I'm in love with my wedding invitations and shipping was a week early so it was just an extra bonus!

Came out exactly as I ordered, very good work! 2nd time I've used zazzle and will use again. Thank you

Went to order 3 things (A shirt, a pillow case, and a guitar pick), turns out they wanted to charge me to ship each item separately. Immediately canceled my order.

Ordered 100 graduation invitations and over half of them aren't usable due to the top or bottom being misaligned and information being cut off. Inexcusable for the cost of them.

Paid for expedited shipping for custom napkins. Never arrived in time for my husband's 40th surprise party. Never should have been on sale if couldn't produce! Should have used Etsy.

I would give zero stars to Zazzle if that were an option. Their customer service is abysmal! I ordered buttons for an unofficial reunion at my alma mater. The design of the button included the university logo. I never received an email or any communication that they canceled my order because of that. I only found out that the order was canceled when I went to the site to see the status of my order. I called customer service and thought I had corrected the problem when I sent a new design without the university logo. The agent promised me I would get my order in time for the event and that the new design was fine. Then they canceled my order again, without any communication! I spoke to a manager to vent my complete frustration. The day before I leave for the event, they tell me I can't use the university name in any way. Had I been told that earlier, I could have received permission from the university or done a completely different design. Do NOT use this company if you want any customer serviceor if you want your product actually produced and delivered.

Very easy to create. Colors on card are vibrant. Very simple system. Will definitely use again and share my experience.

After reading all these one star reviews, my suspicion is validated. This is an unscrupulous company. I have received the royal runaround for a refund on a cheap defective product - right out of the box. I noticed another review here where a customer has been waiting for a refund for 27 days! Why should a customer have to wait a full pay cycle on a credit card refund? They state that a refund will take up to 21 days DEPENDING ON THE PROCESSING SPEED OF YOUR FINANCIAL INSTITUTION. They make it sound like YOUR bank is slowing things when the truth is probably more like that they do not issue a refund till the last day - if that, based on this other review.

The longest I have ever waited on a cc refund from any other seller - even hundreds of dollars - has been less than a week.

When I contacted them about this junk item, they said I could throw it away - what company does that? They probably pay pennies for this crap.

I have been put on endless hold by customer "service." It is more like customer abuse. You will have better luck calling the ORDER number *******935 to get through to a live person because they want to sell you another piece of junk. When I asked to talk to a supervisor, they put me on permanent hold. If you contact them by email they issue an automated case number and never follow-up. I have been issued three automated case numbers - no response.

Stay away from this company.

LOVE THIS SHIRT - Day of The Dead Beautiful Mermaid Girl - GREAT Colors!
A little big for me, A size Smaller is too small! I will KEEP It!
And wear it! Happy with my purchase!

I love how easy it is to shop for specifically what I want on this site. It wasn't the cheapest price, but I got some hard to find items, and they arrived on time and were as they appear on the site.

I ordered a customized keychain and pre-paid c.$40-45, which included shipping costs from UK to France. When the item arrived, I was away and my neighbor accepted it and left the package for me to find. Some weeks later, when I returned, I tore it open, loved the keychain and threw away the wrappings. It was only after that, when I saw my neighbor, that she explained that she had paid the shipping costs required by FedEx (I think; pretty sure -- an additional 31 euros, or c. 40-45 dollars) for delivery from the US, not UK whose Zazzle site I had ordered from. I paid her back, then looked at my order and asked Zazzle what had happened. Their reply indicated that this was a problem with "my loal distributor" and that I should try to get a copy of the bill from FedEx. As I do not even know the date of delivery and am not quite certain that it was FedEx, this is hopeless. So, I have a nice keychain (mass produced, simply custom engraved with one word) for which I have paid around $85.00. I really resent Zazzle's implying that this is somehow my fault -- when the only fault I had was to have used Zazzle. I wouldn't recommend this company to anyone.

I was very pleased with the Ladybug Birthday Invitations Pink... - Customized. They added the perfect touch to my daughter's 1st birthday party invitations.

The t-shirt came faster than promised, and is of nice quality. I can't wait to wear it! I really appreciate the fast service.

DONE WITH ZAZZLE! Haven't received framed poster that was supposedly shipped on DEC 1st according to the email sent to me with tracking number but shipper has no record of receiving package and says is still at original location. After several phone calls to Zazzle on hold for minimum of 45mins. And with last call never being answered after 1 hr i gave up. All the happy "customer service" talk is total BS, you can't get an answer from Zazzle even if you are lucky enough to get a human on the phone they pass the problem to the shipper who says it was never picked up from Zazzle. Unless you want bleeding ulcers don't get involved with this company.

Update: Zazzle response is incorrect. Did not receive on 12/9 received several days later but atleast received it. Still does not excuse the extremely poor customer service even if by miracle the phone was answered. Seeing that this was a time of year when people are gift shopping and receiving the item is time sensitive it is imperative that Zazzle staff customer service and at least answer the phones. Phone wait time was unacceptable at the least of the wait times was 50 mins or no answer at all for days. So I am glad that Zazzle contacted me although I cannot recall that happening. Was this response to my complaint just a CYA to appear responsive for the benefit of other people looking for a review?

Super easy to create a custom stamp for my small business marketing. Delivery was really quick and the stamp looks great.

I received my thank you cards and they are exact what I wanted!