- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Be careful. They promise a 100 percent satisfaction guarantee and have a lot of stipulations. They require you to pay for the product to be sent back and checked before issuing a refund or a credit. The process can take as long as a month to get a refund. I ordered wedding invitations that mentioned Rose gold foil - and in fact they did not have any foil. There was no warning or clarification on the invite. This was very deceiving. They also initially responded to my complaint via email by telling me they would give me a credit within one business day and I would not have to send the product back. Following that, they retracted the statement in the next email and wouldn't honor what they originally told me. It is crazy that a business will promise something to a customer and then walk back on what they said. Especially after deceiving customers into buying something that is not what it is advertised to be. Super disappointed in their guarantee and service and would definitely not recommend.
UPDATE - After writing this review the company personally reached out to me and worked to correct the issue. I am going to count the first experience as a fluke and hope that the way they treated me afterwards is their normal practice. Given the way they resolved the issue, I would change my opinion to actually recommend the company.
Date of experience: March 16, 2018
Very clean and easy to use. Printed cards looked perfect and loved being able to digitally send some invites as well!
Google Search and right price.
Date of experience: June 12, 2023
Quick and easy last minute invites and stamp—- arrived right when they said they would. Paid the extra for expedited shipping
Date of experience: August 23, 2023
Arrived a week early and great quality for the price and not being able to feel or see prior to purchase
Date of experience: June 19, 2023
Fun to build my own invitations on their website. Impressed they emailed me twice to make sure i received my package.
Date of experience: August 29, 2023
I ordered invites for a Tea party wedding shower. Super easy designing, super easy to order. The are beautiful!
Thank you
Recommendation
Date of experience: February 22, 2023
I'v ordered items in the past. This order was Address Stickers and they came out very cool except the address itself was only about 6pt type (hard to read)
Date of experience: July 22, 2012
Women's Tee shirts with my own photo are fun. I have now uploaded three different photos and have had them printed on shirts. All look good, and fit well.
Date of experience: February 15, 2016
I ordered a baby bodysuit with a customized name option for a friend's baby for Christmas. I ordered it well in advance on Dec. 5th. Received the package on Dec. 13th. The bottom of the name on the bodysuit was completely cut off. Not just a little bit, so it's barely noticeable, 2/3 of it was missing, nothing you could easily oversee. I immediately looked for a phone number, but the site has no phone number to contact, barely found some well hidden form somewhere under the help page. I submitted a comment and uploaded a picture of the defective product. Two days later, nothing! Sent another comment, and still nothing! I asked for a refund, because clearly they don't bother to reply in a timely fashion after messing up my order so badly, why would I expect them to send me something printed accurately in time for Christmas... Anyways, if you are reading this review, do not use zazzle.com, there are tons of other print companies out there that are way more reliable and responsive, and not to mention better quality, zazzle.com is not worth your time and nerves!
Date of experience: December 15, 2017
Hello Svetla,
I am so sorry to hear about your overall Zazzle experience. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I do see here that a member from our customer care team reached out to you via e-mail. Please reply back to that e-mail if you have any further questions or concerns.
Thank you,
Christine
I designed a bumper sticker that was anti vax anti masks and anti covid restrictions, they refused to process my order they said it violated their guidelines. Absolutely shameful.
Tip for consumers:
Shop elsewhere I found another company to print my design for half zazzles price
Products used:
Bumper sticker
Date of experience: August 24, 2021
We ordered a puzzle for our daughter's birthday back on April 3,2020. Our credit card was immediately charged for the purchase. We were told that processing would take a couple of weeks, but it was implied that it would ship out about the first of May and be delivered soon thereafter. Today is the 12th of May and no product has been received. The company web site states that the order is still "In Processing" whatever that means. I emailed the company two days ago inquiring on the status of the order and have had no reply other than an acknowledgement of the inquiry. Today we attempted to contact them by telephone and heard a recorded message that their phone system was out of order. THERE APPEARS TO BE MORE THAN THE PHONE SYSTEM THAT IS OUT OF ORDER AT ZAZZLE!
Date of experience: May 12, 2020
Hi Matt,
I'm sorry to hear that you've had a bad experience your new order. Unfortunately due to the pandemic production of items is slightly delayed.
I will reach out reach out to you to help resolve your issue!
Thank you,
Peter
I love the theme " we can bearly wait". The little bear is adorable. I can't for everyone to put their predictions of when the baby will be born.
My daughter has used Zazzle before and was happy with her invitations.
Date of experience: March 1, 2023
I have been very pleased with my orders from Zazzle. I have ordered 3 different invitations in the last few months and they have all been received timely with a high quality product.
Have ordered previously
Date of experience: May 28, 2022
They seem like a good company and very happy to assist you. However, I would have preferred to have the t-shirt instead of the mug but they did not have t-shirts big enough.
Date of experience: December 24, 2016
We really loved the invitations that we made on your site. The ease of designing the perfect invitation is wonderful and much appreciated. We will definitely order again from your company. Thank you!
Attractive designs with a great price
Date of experience: September 23, 2022
Ordered before I went on vacation. Cards arrived at home the day after I did! Looking forward to sending these Sandra Boynton cards to friends and family throughout the rest of the year.
Good source for Sandra Boyton's humor!
Date of experience: July 5, 2022
Ordered an iPad cover for my daughter. It said it was a 9.7 inch cover. They sent a 9.4 cover. Their mistake, they dont do exchanges and you are stuck paying return shipping.
Date of experience: January 4, 2018
Hello Keith,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see you have been able to get in contact with our Customer Support team. Please feel free to continue to correspond via email for any further assistance.
Thank you,
Tram
I like Zazzle a lot. I've ordered a dozen times or more. All of the things I've ordered
Have been personalized by me, so I always have something that no one else has.
Date of experience: February 9, 2018
I am beyond pleased with the service I received cancelling an order. The provider was so helpful, and I will definitely be placing more orders with zazzle in the future. Great customer attention!
Date of experience: April 3, 2018
My shipment was lost and when I contacted them they very extremely helpful and very courteous. I had no problems getting a replacement. I've order from zazzle before and never had any issues.
Date of experience: April 3, 2018
I had saved all my daughter's medical residency pictures she had posted on social media. I made a collage for her graduation on a 81/2 by 11 card. It came out beautiful, can't wait for her to see it.
They had the service I was looking for.
Date of experience: May 31, 2022
Joe was a great help to me. I did not know how to get my picture to Zazzle to put on a stamp and he patiently walked me through the process Thank You!
Date of experience: April 24, 2018
Super easy and quick delivery! Plus the invite is very cute, I have already gotten compliments through the RSVPs!
Date of experience: June 6, 2023
Ordering with Zazzle has been my easiest site to order from in awhile! I ordered on a Monday and my order was on my porch before the weekend! My cards turned out perfect!
Date of experience: July 26, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Tyler,
I am so sorry to hear about your overall Zazzle experience. That is definitely not that kind of customer experience we strive for. I see you our team has e-mailed you with further info to help resolve the matter but we will be looking into this further and another member from our team will e-mail you directly. Please reply back to their e-mail should you have any further questions or concerns.
We apologize again for any inconvenience and look forward to assisting you further!
Thank you,
Christine