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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Was able to find what I wanted. Being able to personalize the cards was a real plus. Order shipped quickly. Our grandchildren's back to school experience will be enhanced with your cards.
Personalization and ability to deliver quickly.
Date of experience: August 11, 2022
I was excited to find out that Zazzle carried a hard to find card for a Hand Fasting ceremony. To my surprise the card arrived with the inside words stating "insert sentiment here" "From name."
Date of experience: April 12, 2016
I found exactly what I was looking for. The process was simple and smooth. Packaging and shipping were great. Received fast and I love my personalized gift cards. I plan to order more from Zazzle.
I google an item I was looking for and zazzle popped up. I was not disappointed.
Date of experience: September 17, 2022
This is my first time using Zazzle. I was a bit apprehensive not being able to do a print check. The whole experience was easy. The delivery was fast and the quality was outstanding. Thanks.
Date of experience: July 3, 2022
ZAZZLE IS GREAT FOR PEOPLE WHO NEED TO PERSONALIZE ANYTHING BASIC. I'VE USED IT FOR POSTCARDS, YOU HAVE TO USE IT FOR PERSONALIZED POSTAGE STAMPS WHICH CAME OUT GREAT, AND INVITATIONS. YOU HAVE TO MAKE SURE YOU HAVE THE PRODUCT JUST THE WAY YOU LIKE IT AND ALMOST ANYTHING ON THE INTERNET IS UP FOR GRABS. OF COURSE YOU CANNOT COPYRIGHT OFF OF SOME DISNEY, ETC. BUT PHOTOS ARE PERFECT. AND THE PHOTOS COME OUT GREAT.
Date of experience: February 25, 2018
@nd time ordering from Zazzle. They have the products, the quality and are very efficient in getting my order to me quickly. I definitely recommend them and will continue to use them in the future.
Date of experience: May 29, 2022
Didn't like that I had to pay for the shipping cost for each item; or that it wasn't free shipping after you spent a certain amount of money.
Had what needed.
Date of experience: December 28, 2023
We ordered 6 pens 30 bucks
When I say the Dollar Tree pen are better I mean it. Don't do it. Don't order any pens from them. They look cheap feel cheap and write cheap
Tip for consumers:
Don't order pens
Products used:
Pens
Date of experience: June 10, 2021
Hi there,
We are very sorry to hear that you were unhappy with the pens you received! However, we are glad to see you are being assisted by our customer service team and they are offering some resolutions! Should you need anything more, we can be reached directly at social@zazzle.com!
Thank you,
Ryan
Ipaid for a card to be sent on 25th April. It never arrived. I got in touch and said they were preparing it as it was not a card in stock but was made to order which I had not been told. It It was to be sent to Mrs. N Anderson, 6 Surrman close, Hutten, Brentwood Essex. It never arrived and I requested a refund It has not appeared on my October Statement I paid for it on my Master Card.
Date of experience: October 13, 2016
Hello Lorna,
I am so sorry to hear about the issues you encountered with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Can you please message us your e-mail address used to placed the order on our site?
I look forward to your response!
Thank you,
Christine
The worst company I have ever had to deal with. I ordered invitations from them for my wedding and they put the date of 2014 on them. My wedding is March 2015. When I called to get this corrected I was told that I would get an express delivery of new invitations and have them in 5 days. On the fifth day I call to check on my order I was told that the employee that I spoke to was new and that they made an error in order for me to receive my correct invitation I had to send them the old ones. Mind you I had already been dealing with them for 3 weeks and my wedding was two and a half months away. I informed them that I did not have time to wait another 2 weeks to receive the new invitation that I wanted a refund and would stick with the ones that were incorrect. Two weeks later I received brand new invitations with the correct date. When I was supposed to be receiving a refund. So now I have over 200 invitations and still no refund. A manager was supposed to be handling this when I called to complain again they said she had made a mistake. So I had to call for times to get a refund and still have not received it. I would never again order from this company. And to top it off customer service was the rudest I've ever experienced. Stay away!
Date of experience: February 5, 2015
Cust svc team should be honest about production delays and just tell customers how long delays will be rather than send some useless email that says they alerted the production team about the inquiry. Useless. I needed my order printed by the 14th and the confirmation showed delivery by the 13. After a phone call and 3 emails with nothing at all happening by the 16th I cancelled the whole order. DON'T HAVE PEOPLE CREATE, ORDER and PAY IF YOU CAN'T DELIVER ON TIME.
Date of experience: December 17, 2016
We're very sorry about the delay you experienced, Meg. Our team will be reaching out to you shortly.
Best Regards,
Amanda
BEWARE OF ZAZZLE! Placed order for baby shower invitations, matching thank yous, customized stamps, and envelope flap stickers one month before I was going to send the invites out. After addressing all of the envelopes, I found that they were too small for the invitations. How can Oragami Prints, the vendor who created the invitations, not send envelopes that match the invitation size that they sell. When I contacted Zazzle, they only offered that I send everything back, on my dime. I now have to reorder everything with a rushed shipping fee in order to meet my mail out date of February 15th. I WILL PURCHASE THESE FROM ANOTHER SITE AND NEVER USE ZAZZLE AGAIN. All Zazzle had to do was have the vendor send me envelopes that fit the invitations. Instead, they chose to use the LEAST EFFECTIVE AND MOST EFFORTLESS customer service possible.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2017
Hello Debbie,
I am so sorry to hear about the wrong sized envelopes you received and for your overall experience. I have reached out to you via e-mail. Please respond back to my e-mail if you have any further questions and I'd be happy to address your concerns.
I look forward to assisting you further!
Thank you,
Christine
I ordered one maid of honor card and five bridesmaid cards for my wedding. The maid of honor card came promptly, but when I didn't receive the other cards after a few days, I contacted CS. They couldn't give me any information on my order, but said that production hadn't begun yet (after a week and a half). I ended up calling CS a total of four times over the next two weeks to inquire about my order. Each time I called, the same thing happened. No answers and no moving forward. I will say, they were kind enough to put a note to expedite my order. However, I don't see the point if production never makes the cards! I ended up cancelling my order after not seeing any progress after three weeks. I had to "propose" to my bridesmaids pretty late, which was frustrating. And to top it all off, after I'd cancelled my order, I received a duplicated maid of honor card in the mail the next day. Umm... I didn't need or order two of those? I just wanted my bridesmaid cards! Glad I cancelled and went with Amazon Prime who delivered in two days.
Date of experience: July 18, 2018
Hello Breanne,
I am so sorry to hear about the issue that you had with your cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
I've tried a few times with this website. It's not for me I need a local person. Made for people that don't want to talk to other people.
Date of experience: December 2, 2023
I ordered a personalized bag for my grandson. Shipping was fast and the bag is SO cute and well made!
Date of experience: October 11, 2023
I ordered my wedding invites a few months back and loved them so much that I circled back to order my thank you notes from the same designer. I love the quality & cost of Zazzle products, AND that I can customize / play with my design all I want. LOVE LOVE LOVE Zazzle.
Date of experience: July 25, 2022
The card I ordered for my parents 65th anniversary was absolutely beautiful. It was more than I was expecting. Absolutely perfect
I loved the product
Date of experience: March 26, 2024
I ordered 2 individual invitations to test out before I commit to a full order and the shipping was expensive
Date of experience: May 17, 2023
Hi Steven,
Here at Zazzle, we are dedicated to offering our customers the best deals possible when it comes to shipping costs. If you find that the shipping price is higher than you expected please make sure you have selected standard shipping as this is our least expensive method.
Our shipping prices are calculated based on a number of factors such as the weight of the package, the method selected and the distance the package will have to travel. We use reliable courier services, such as UPS, to ensure that our delivery estimates are honored. We also have a 100% satisfaction guarantee, so in the unlikely case that your package was not to be received on time, we would be happy to assist.
Customers located in the US can take advantage of our Zazzle Plus Shipping membership to mediate shipping costs.
For more information on Zazzle Plus please see the following link: https://www.zazzle.com/mk/policy/zazzle_plus
Thank you,
Ryan
It was nice shopping the site, but the delivery took over a month. The merchandise seems okay and is fashionable.
I saw the advertisement on a site I was visiting
Date of experience: July 11, 2023
Very fast shipping and website was easy to use. Wish the gold lettering was more shimmery and not beige looking.
Reasonably priced
Date of experience: January 30, 2023
Hi Rebecca,
We are very sorry to hear of the coloring issues with your order, we do of course want you to be completely happy with what you receive! As such, we've reached out to you directly via email so that we can be of further assistance!
Thank you,
Ryan
Great experience! Delivered before the date that was originally mentioned. I was very pleased with the earlier delivery.
Thank you!
Date of experience: February 13, 2023
Great quality and overall experience. I do wish I knew the radius amount for the cards, but minor. Thank you.
Offered best design option.
Date of experience: February 20, 2023
Ordered my product and it arrived on time and exactly as advertised. The box it came in was very sturdy.
Date of experience: September 5, 2023
Beautiful Invitations! Easy to Navigate site! Easy to use tools for adjusting text and spacing! We are so pleased!
Kathy
I've used Zazzle several times previously. Always easy, always delivered on time and alway beautiful!
Date of experience: February 27, 2023
Very easy way to create a one of a kind treasure.
The delivery was fast and the price about standard.
Liked the name of the site.
Date of experience: March 6, 2023
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
We apologize for the inconvenience. A CS Rep. Has contacted you via email. Please reply to their email for further assistance, or if you have any other questions.