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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,101
Neutral
54
Negative
58
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user georgem3003
Georgia
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

Logo was a little off center and some cards were damaged. Other than that, great cards. Crisp and sharp details and colors

Date of experience: January 30, 2024

Thumbnail of user marvins321
California
1 review
0 helpful votes
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March 3rd, 2024

This company is horrible. Totally misleading website. Cards are tiny and did not have envelopes as depicted in the order process!

Tip for consumers:
Would never order from this company again!

Products used:
Announcements.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: February 22, 2024

Thumbnail of user devinleeainslie
GB
1 review
0 helpful votes
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September 2nd, 2023

Got to checkout to find that it's £8.00 to ship a 2.5cm sticker set of 20. This is ludicrous and arguably daylight robbery.

Date of experience: August 30, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Devin,

I'm really sorry to hear about the shipping prices for our stickers. Please kindly send an email to social@zazzle.com, so that we may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user abbyj44
California
1 review
0 helpful votes
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December 22nd, 2021

I ordered 2 things Dec 6 with a reply that everything would be delivered 7-10 days. It's now Dec 21 and nothing. I have called 3 times and 1st person hung up on me because she couldn't find anything, 2nd and 3rd tried to rectify but nothing has come. This is a very customer UNFRIENDLY INCOMPETENT company. Don't waste your time.

Tip for consumers:
Buyer beware! Don’t bother with them.

Products used:
Never arrived

Service
Value
Shipping

Date of experience: December 22, 2021

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello,

We're sorry to hear about the delays with your order. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right.

Please reach out to our customer service team for assistance.

We may be reached at social@zazzle.com, or call us at 1-888-892-9953.

We look forward to assisting you further!

Thank you,

Dylan

Thumbnail of user karlar83
Indiana
1 review
0 helpful votes
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May 19th, 2020

I've been waiting days and I still haven't gotten my package. Mother's Day already passed and I'm waiting for it for my mom. TERRIBLE. I NEED MY ORDER. I do not play about my money and I'm for sure they are not going to scam me because I will take care of it and I surely mean it.

Date of experience: May 19, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

We have located your order and we can see that our customer service team has reached out to you to resolve the issue.

Thank you,
Elena

Thumbnail of user rebeccag1734
California
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Customizing these cards was super easy and the designs were so cute. The prices were great and delivery was quick!

Reason I chose this business:

Great prices

Date of experience: March 26, 2024

Thumbnail of user lauram72
California
1 review
5 helpful votes
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December 4th, 2014

I have never wrote a review before because I feel that businesses do make mistakes and strive to do their best. But ZAZZLE is the worst company I have ever dealt with! I ordered my stamps on 11/20/14 and still have NOT received my order and I paid for 1 day shipping! My wedding invitations are NOT going out on time because of you! If anyone reads this post PLEASE NEVER ORDER ANYTHING FROM THIS COMPANY! Worst company I have ever ordered anything from! I have received email after email saying they have been shipped and will be received that day, then I will get another email saying it will be another day! I have been on hold all day today trying to talk to someone and of course haven't reached anyone yet. DO NOT ORDER FROM ZAZZLE!

Service
Value
Shipping
Returns
Quality

Date of experience: December 1, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Laura. We apologize you did not receive the order in the stated amount of time due to some issues with the courier. Our team did assist you and provided a resolution due to the issues. Please feel free to reply to their e-mail if you have any further questions or concerns. Thank you.

Thumbnail of user angelat8
Georgia
2 reviews
0 helpful votes
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May 9th, 2012

Place my order for the Kawaii Panda T-Shirt for my daughter. Got it in the next few days. It was very fast shipping. Love their selection of T-Shirts.

Date of experience: May 9, 2012

Thumbnail of user mayg25
Washington
1 review
0 helpful votes
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November 13th, 2017

Thank you kindly for being the zazzle hero Kathy and for patiently taking great care of us today! Kathy was very knowledgeable and provided the best customer service!

Date of experience: November 13, 2017

Thumbnail of user giffordg3
Texas
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Very good design and format. Navigation of the website for perfect design was very easy with many options to choose from. The design I chose came out excellent!

Reason I chose this business:

The quality of service and designs for their products are beautiful. The artists are great creators.

Date of experience: July 3, 2022

Thumbnail of user tracys1111
California
1 review
0 helpful votes
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April 30th, 2022
Verified purchase

Great options - easy to edit - fast delivery & reasonable prices (given the recent discount). The family was very happy with the product and the ease/quick delivery were outstanding.

Reason I chose this business:

Options, ease of completion, reasonable costs for personalized work.

Date of experience: April 30, 2022

Thumbnail of user laurad179
California
1 review
0 helpful votes
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April 3rd, 2018

Thank you so much for your help today! I appreciated that you tried to help solve my problem and reviewed my art to make sure everything looked right!

Date of experience: April 3, 2018

Thumbnail of user reinac27
California
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

It was super easy to use! The shirt looked great as-is, but I decided to add a little something to it and it came out exactly as expected!

Reason I chose this business:

Ease of use and I received my order so fast!

Date of experience: September 13, 2023

Thumbnail of user deborahm2175
New Jersey
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

I ordered a card for my very special grand dog. It came absolutely beautiful! His 1st birthday card with a picture and personalized with his name. Great hit!

Date of experience: May 3, 2022

Thumbnail of user kayv72
California
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

I like that they are independent artisans. Beautiful choices! Only error I made was not waiting until the beginning of the month. That's when they have the sales.

Date of experience: June 6, 2022

Thumbnail of user kimr930
Maryland
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

The site was easy to use the invitations are gorgeous and everything I requested was done to a T! Fast delivery and fantastic experience. Will definitely come back.

Date of experience: June 18, 2022

Thumbnail of user anac874
Michigan
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

The welcome sign was smaller than I pictured, especially for the price of the sign.

Date of experience: May 22, 2024

Thumbnail of user oliviad368
Virginia
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

I ordered save the dates for my wedding and they arrived within 7 days or placing the order! I was impressed by the speed of shipping, as well as the quality of the invitations! I'm very pleased

Reason I chose this business:

Easy and affordable

Date of experience: November 19, 2022

Thumbnail of user briannab255
New Jersey
2 reviews
0 helpful votes
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October 31st, 2023
Verified purchase

It was easy to customize the card to be exactly what I wanted and it ended up coming out more perfect than I thought!

Reason I chose this business:

I got my business cards through Zazzle ask well and those also came out amazing.

Date of experience: October 31, 2023

Thumbnail of user karej
Wisconsin
1 review
1 helpful vote
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December 8th, 2011

Thought the website was easy to navigate. When customizing, it was hard to tell if the customized words were actually registering ok; but, final product looks GREAT! :)

Date of experience: December 8, 2011

Thumbnail of user hw50
Connecticut
1 review
2 helpful votes
  • Send Message
December 22nd, 2017

This is the most incompetent internet-order site I've ever encountered. I placed an order on 12/5 and on 12/7 received a shipping notification... so far so good. When the item had not arrived by 12/12, I called, waited interminably on hold but eventually connected to a customer service rep who had no idea where the item was. Upon some research by the rep, it appeared that the item purchased had not actually been shipped or had been lost after the shipping label was produced. I agreed to re-place the order and the rep told me the order would be prioritized and would ship out within a day or two with express delivery at no additional charge. This never happened. I made calls on the 17th, 19th and 21st, again waiting about 30 minutes on hold each time before speaking to a human being. Each time I was told the order was in process. On 12/19 the rep (Alen) supposedly called the production department and placed a "code red" on the order, meaning, he claimed, that it would be produced by end of day and sent same day or next day by express. When I still had not received my order on 12/21, I spoke to a customer rep (Erin) who ascertained that the item had not yet shipped and she had no idea when it would come, if ever. I cancelled the order because it was by now too late to be of use as a Christmas gift that I had to send on to the ultimate recipient. The only good thing I can say about this idiotic process (and ridiculously incompetent company) is that the phone reps were polite and friendly, albeit clueless and unable to actually help me.

Date of experience: December 22, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello H W.,

I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

I see you have been able to get in contact with our Customer Support team, but I will be reaching out to you via email to further assist you.

Thank you for your continued patience,
Tram

Thumbnail of user martham1248
Nevada
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

They were delivered on time. Although they had a misprint on the part that was not even my personalization. Baby Shower reads Baby Showe Hoping no one notices.

A no hassle solution was quickly found. Would order from Zazzle again.

Reason I chose this business:

Liked the look of the product.

Service

Date of experience: July 31, 2022

Thumbnail of user michelleg2013
Florida
1 review
0 helpful votes
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September 17th, 2022
Verified purchase

Loved the invites created by Zazzle. The paper was great quality for the price. Clean and clear graphics. And spot on design for the party theme! Definitely will come back for my next purchase.

Reason I chose this business:

Design, quality and ease of customization.

Date of experience: September 17, 2022

Thumbnail of user robinx28
Michigan
2 reviews
0 helpful votes
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October 1st, 2022
Verified purchase

I choose a Christmas Party invitation which I customized with my own wording and upgraded to a textured paper. Super easy and beautiful! My guests will receive a lovely first impression of the party.

Reason I chose this business:

I've used Zazzle for several party invitations and have always had a good experience.

Date of experience: October 1, 2022

Thumbnail of user jackiet32
Massachusetts
1 review
1 helpful vote
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May 16th, 2017

I ordered pins for an event tomorrow. They were promised ten days ago. I have tried to contact the company and have had no response - my event is tomorrow and I am completely disappointed!

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 16, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Jackie,

I am so sorry to hear about about the extended delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. We will be reaching out to you directly via e-mail.

We look forward to assisting you further!

Thank you,
Christine

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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