Zazzle

Maybe they do a better job at customized product. I bought a couple of cotton tote bags and am very disappointed at the quality in relation to the price. The quality of the material is equivalent to that you'd get buying a $0.99 bag with store advertising on it, and the print quality makes them appear as if they've been washed a dozen times, faded and washed out. At an average price of $9.20 apiece (and this is with 15% discount), I expected more. The bags will serve their purpose, and I don't have time to find another solution for my need, but I won't be returning to Zazzle. In addition, the shipping rates, while not outrageous, are pretty high. Not a good value for my money.

Well, at least I understand now why customer service line has such a long hold and why your reps do not give their names when they answer. I waited 25 minutes for a representative who was of no help at all. I won't be ordering from you again. I placed two separate orders and all but one of the shirts I ordered are too small... obviously not of any concern to you. Live and learn I guess. Wish I had seen your reviews before I ordered!

I created 4 shirts for an upcoming family vacation. Once I received them, I washed them - cold water, inside out, tumble dry low, just as any shirt of quality should be able to be washed. The screen printed designs that were on 2 of the 4 shirts ended up cracking so badly, they looked like trash. I was so disappointed, to say the least. After contacting customer service and sending photos to prove it, they ended up refunding my money. At least they were willing to make it right for me, but I will never be wasting my money there again.

Have purchased from this company previously but my 2017 experiences was not up to par. My fall order was lost in shipping and was resent.
My December 2017 order was not received due to a postal error. Its just very strange that 2 orders were not received from the same vendor within 6 months. The early December order was supposed to be resent using the most expedient carrier. I have not received it and asked for a tracking number last week, which customer service did not provide.
Have no idea what is going on with this company but I asked for a refund and will never order from them again. They are helpful online but cannot deliver!
Buyer beware if you want the item in a timely manner

Wrapping paper flimsy and not heavy-weight as advertised. Doesn't even come on a roll but loose. Lacking clear descriptions so not as pictured either in pattern dimension or pattern color (I brought two). I was looking forward to giving a very specially wrapped wedding gift but will not even use the paper. I still have both personalized and striped ribbon coming. We'll see how that turns out. It's already clear the striped won't match the wrapping paper. Overall, a waste of money and time.

They took 2 weeks to produce invitations, very disappointing. They did upgrade my shipping to overnight which saves them from getting 1 star; however, it should not take 2 weeks to product 50 invitations. They just gave me non specific canned customer service answers to appease me. Little do they know I work in customer service and use the same lines. I called customer service and waited 20 minutes each time to talk to someone. I guess they had hoped I'd hang up after so long.

I ordered a personalized pillow as a wedding shower gift. The order took longer to arrive than stated and it is another couple's gift. I now have no gift for the shower, since the gift could not be remade and shipped out in time. Very Disappointed! The customer service rep was nice enough, but not offered a discount or something to make up for big mistake. Will not order from site again. I gave rating of 2 stars because product is very cute.

This place has things on their website that they cannot actually sell. I ordered a tee shirt for my brother's birthday and I was really excited because it was his favorite wrestler. I ordered it just in time to arrive for my brother's birthday. 2 days later they e-mailed and said they cancelled the order because it had a "conflict with one or more of our acceptable content guidelines." I do not understand how they put this on their website but yet they cannot sell it. I give it 2 stars because at least they gave me my money back. I think in general, you should not depend on this website. Unreliable.

I've ordered with zazzle 3 times. Each time my order took 2 - 3.5 weeks to ship. I'm currently waiting for the second half of my order to ship from 3 weeks ago; mind you I ordered this with express shipping. Customer service takes several days to respond and is not helpful either. I think the most frustrating part of shopping with zazzle is they will send out your order in several shipments - if you're like me, you will need all the components of your order at one time. I ordered invitations. I will not be ordering from zazzle again.

Delivery time frame sucks! They lie on how long it will take.
So quick to take your money but not as quick to ship your items.
Placed order nearly a month ago
They "making" process was well long overdue then what they said it would be
And my package still being delayed.
I was promised 2 delivery dates. And both passed already.

I have not received my items yet after I was told that it would arrive 9 days after shipping and no one will answer my emails in regards to why my tracking number doesn't work or tell me who you ship with for me to contact them. I do not think I will be ordering again. I'm very disappointed.

You can't customize everything you think you can based on the site. And no one is going to tell you that until a week after your order is still processing and you ask where your stuff is. That's ridiculous, especially if you're planning on getting it relatively soon as a gift. I ended up having to cancel over half my order. I do not plan to use them again

After about 5 weeks, I finally received my cards. The quality was very good, as I expected.
Just recently I received a letter from Zazzle CEO which explained why this happened.
Good enough to know that there is someone there who cares about other people.

The back of the invitation is black with white writing. Not sure why the black looks like it rubbed against something rough. They look scrapped. I am down to the wire so am unable to order new ones for my event. The look will not be as classy as I had hoped for. Overall they look just ok, but I'm not completely satisfied. I am actually quite disappointed. I opted out of using a drug store to create my invitations thinking this would be better quality, but I was wrong.

I ordered a couple of tshirts for my great nephew. The print is very light and looks generic or like it has been washed alot and worn on both shirts. It looked great on the site you order from... brightly colored and bold design, but that isn't what I received. Very dissatisfied with my purchase.

I have ordered twice from them. He first time the order went along with no hitches and was perfect. Easy to work with, etc. On my most recent order, everything was wrong. I called and got different answers to my questions, they cancelled a complete order when 1 item out of 4 apparently had trademark issues (USPS, Xbox) and I had to write back (takes 24 hours!) to find out why, their prices changed when I went to get the reorder item and then they said since I ordered items that came from different warehouses, I had to pay two different shipping charges. Never heard of that before since it was their issue and it was all coming from the same company. I finally got disgusted and ordered from VISTA print-- the item actually cost me less!

Regarding business cards: I found the online tools good and the selection of templates very good. I ordered a card with the extra thick stock paper. What I got was poor quality printing with poor color reproduction on a card that felt like three business cards stuck together. I could see the pixels from their printer and what should have been dark silver turned out as off-white. Not going with them again.

I have been purchasing items from Zazzle for years and always had a great experience but I have been waiting on on order of 5 hats (not a new design) since 7/7/17 and have inquired to customer service twice already. They offered expedited shipping but apparently the hats are still being made. The latest response was really sad:
"At this time, we unfortunately still do not have an update for an estimated delivery day and we are extremely sorry about this inconvenience. If you wish to cancel your order, you are of course eligible for a full refund for your order."

I was hoping to order some additional items but will have to look for another company now. I really want my hats!

I ordered custom invitations and envelopes. The invitation's arrived earlier than I expected, they are super fantastic. I also ordered a set of envelopes because I didn't want to use the plain envelopes that came with the invitation. They were not in the box with the invitations. I ordered GOLD LEAF FOIL envelopes, what arrived 2 weeks later was half dyed (green that faded into a mustard yellow color) paper envelopes. Waiting the extra 2 weeks caused me to miss my mailing date. Customer Service did refund my money for the envelopes. But still a very disappointing first time experience and I will not use this service again.

Okay so I was very excited to try them out. I ordered three separate things, stickers, some thank you cards blank in the inside and then some invitations to my son's party. It took about 2 weeks to get the items. I figured oh well I'm glad I ordered them ahead of time I opened and everything except for my son's invitations were okay. My son's invitations head noticeable damage to the black it looks like their printer was low on ink or they put it in an envelope that caused friction to wear and tear on the invitation. I sent them pictures that had noticeable damage they said I needed return the product for a refund or so they could send me out a new invitations. HELLO my son's birthday is in a week and if I send them back ill have none! And will most likely take you another 2 weeks give me the corrected invitations so. No thank you and no I will never use them again for invitations cards or anything.

We ordered the Postcard Photo Cards for Christmas. Very cute idea, but they were cheap looking. The photos came out dark and the card stock was thick but I guess we should have ordered the glossy finish because it looked like a coaster from a bar. Since I paid almost $100 for the cards, I was thinking they'd be adorable, but instead, with no envelopes, I was embarrassed. Sent them anyway because they were so expensive. I have had WAY better cards from other companies.

I ordered a product that I was lead to think would be delivered yesterday. When it didn't arrive I tried to find a customer service number. There doesn't seem to be one. I have started getting bombarded with ads but no service. Not a good way to start. Now I see the order says "ships 5 - 7 days after manufactured". There was no indication this was a made to order item. If a customer service rep monitors this I will trade you service help for a better review. When can I realistically expect my product?

Do not order puzzles from here! The printing quality of the puzzle is ok, but the whole execution is off! The pieces do not fit together correctly and are loose. The puzzle I received had many missing pieces. This makes it impossible to execute. Even though I was apprehensive, I ordered from zazzle because of their 100% satisfaction guarantee. I wish I stayed away because their return process (even with a defected product) is difficult and not worth it. I believe that the reviews that they have on their actual site with the products are completely biased so stay away.