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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
The cards we chose were very easy to edit and came out beautifully! We are very pleased with the promptness of our order and our overall experience. Will be back very soon for more!
Internet search for cards
Date of experience: August 14, 2022
I ordered personalized invitations. I found the website clunky... not user friendly. I got my order in the expected time frame and the product was very nice but ordering was painful.
Date of experience: August 29, 2022
The quality of the invitation was excellent and the I received them within a few days. They are adorable and I enjoyed being able to customize them with my own wording.
Date of experience: September 16, 2012
Have been trying to get a response from the company to do an exchange for 9 days and though I get daily emails trying to sell me something, I cannot get a response from their 'support' team. I have a case number and would appreciate one of the Zazzle moderaters I see posting on this site to contact me before I have my credit card company dispute the charges.
Case Number: CAS-*******-L8G9V3
Date of experience: January 3, 2015
The quality is beautiful and even the envelopes are nice. I am very impressed at how easy it was to use the site, select the format and modify the fonts too.
Came up on my search and liked the card selections the best.
Date of experience: December 30, 2022
I ended up having a problem with the item I ordered but the way they resolved the situation was more than fair. They seem to really care about having satisfied customers.
Date of experience: February 15, 2017
Ordered here a nice pic for my phone case. The delivery is fast and the price is quite affordable for me - about $40. I'm satisfied with my purchase and this shop.
Date of experience: April 10, 2017
I love making my own cards, and I have been pleased with every one so far. Perfect pictures and words exactly what I want to say. Will use again and again.
Date of experience: March 17, 2018
Received them in a timely manner and the material was beautiful and I am amazed of the quality for the price highly recommended Zazzle
The quality for the price
Date of experience: January 15, 2023
I was able to navigate my initial opportunity to develop invitations on this website. There are many projects to choose! Grateful for the Opportunity.
Friendly helpful and supportive
My mom found you and shared possibility for creating invitations foe my sister's upcoming birthday celebration.
Date of experience: July 21, 2022
Website is easy to navigate, many designs to choose from, and invitations came earlier and more beautiful than expected! Will order from Zazzle again!
Many designs to choose from and ease of navigating website.
Date of experience: May 1, 2022
Very good quality. Fast delivery. The invitations were very nice. I love the style. I'm sure my guest will think the're nice as well.
Because I ordered from there in the past
Date of experience: March 13, 2023
The product is great quality. The shipment was fast. The company verified with my business that it was ok to print the badges, due to logo and pics, before they printed.
I found Zazzle on a YouTube video and thought I would give them a try, especially with the low price.
Date of experience: August 7, 2022
We are very pleased with the wedding invitations that we ordered. Great quality and very fast service! We will definitely order from Zazzle again.
Great reviews and beautiful products to choose from
Date of experience: February 9, 2023
Everything was great from start to finish! Have used this site a number of times and it will continue to be a go to for all of my announcements and invitations
Date of experience: August 11, 2022
Called twice got 2 diff answers, Got ripped off and now they want me to pay shipping again on a blank hat they sent me, all I want is the hat I order, but now they got my money and offer a credit but I have to order again and paid shipping Again If you mess up they don't tell you they just send you a hat and hope your happy, Buyer Beware
Date of experience: July 31, 2017
Hello Bill,
We are so sorry to hear about your recent Zazzle hat order experience. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you.
Thank you,
Tram
Was a little worried it wasn't going to arrive on time for our event even though we rushed it. It came a day later than originally stated. Very happy with the quality of the product though!
Date of experience: September 19, 2022
I ordered six items on August 31 ( three pacifiers and three bibs) for my expected daughter I only ordered them because it said estimated delivery time would be within two to three days, immediately after my order i received an alert saying one of the pacifiers was being made so I thought it was going to be here very fast it is now September 13 and nothing has arrived. A few days ago I wrote an email about my order and they said the designer for one of the bibs cancelled the item because the name couldn't fit and then I asked about the rest of the order then after a few times they informed that the pacifiers been out of stock since September 5 so here I am tracking an order that does not even exist supposedly my money was refunded and when I just went down I looked I was charged for everything and the only item refunded was for one bib I am beyond disappointed and obviously this website has no clue how to handle orders, time, mistakes, or peoples money!
Date of experience: September 13, 2016
We are so sorry to hear this.
I would love to assist you further, but unfortunately, the order number you provided is incorrect. Can you please direct message us your order number or the email address on your account so that I may further assist you?
Thank you,
Terri
Our invitations are just absolutely beautiful! Exactly what they look like online. Couldn't be happier!
Date of experience: March 26, 2024
I ordered a groupon for Zazzle and the Groupon did not work like I thought it was supposed to. Joe helped correct my issue and he was incredibly helpful and very nice. I cant wait to see my cards!
Date of experience: April 16, 2018
Teri provided excellent customer service. I ordered action figure buttons for the children at my daughter's daycare which were scheduled to arrive 6:26-6/28 at my place of employment. Her last day at this daycare was 6/30 as we moved and she would start at new daycare on 7/3. Because I had not received shipping notification I decided to call customer service for a status on 6/28. I was told there was a mfg delay by a different agent who stated she would notify another department to ship that evening if possible. I called again on 6/29 when I reached Teri. She was very empathetic and was able to put a expedited rush on the products. She was also prepared to issue a refund if the items did not arrive at my new address (I was scheduled to be off on 6/30 so shipping address needed to change) by 3:00 pm because I would need to shop for some other type of gift for the children. Teri would monitor the shipping progress. Products arrived at my door at 2:00 pm in 6/30. Needless to say I was grateful.
Date of experience: July 3, 2017
Two years ago, I ordered two personalized T shirts from Zazzle to give as a Christmas gift. I ordered them on December 5 and the site said they would arrive by December 18. On December 18, they hadn't even shipped yet. Trying to make a long story short, the way that I got the shirts by Christmas was to complain online on a site similar to this one. At that point, Zazzle went above and beyond and got the shirts to me within a few days, on time for Christmas.
Three days after Christmas, I received a duplicate order. The same two personalized T shirts, delivered on December 28. That was the original order. If I hadn't complained online, I would not have received the order on time.
I was happy with the shirts, so I decided if I ever wanted a personalized shirt again, I would order from Zazzle but order well ahead of time, especially if it's for Christmas. This year I wanted another personalized T shirt as a Christmas gift, so I ordered it on October 22. I received it yesterday, October 26.
These two experiences have been like night and day. The shirt is great. I think this company does a fine job overall but that they can run into shipping issues at holiday time. So if you want to order anything as a Christmas gift, my advice is that if you are looking at the site in December, ignore what it says about how long the shipping will take. It's going to take longer and you most likely will not receive it on time. Order well ahead of time, by the middle of November at the latest.
I appreciate the quick shipping this time.
Date of experience: October 27, 2018
I signed up for "Black" shipping because there CLEARLY was a free trial period offered, but when I tried to cancel it Zazzle told me that there was NOT a free trial for the $9.95 shipping, so they screwed me over.
Date of experience: July 23, 2016
Hello Barry,
I’m so sorry to hear about your issue with Zazzle Black. That’s definitely not the kind of customer experience we strive for and I would love the opportunity to make this right. I’ll be reaching out to you directly via email. I look forward to assisting you further!
Thank you,
Diona
We had a destination wedding in August and used zazzle to order customized totes for our wedding favors. The website looked really slick, and there was a promotion 10% off so it seemed like a good deal. We picked standard shipping because we ordered several weeks in advance and the estimated delivery was withing time frames.
Once zazzle missed the estimated delivery deadline we got worried. After contacting them, it turned out the bags were not even in production. They promised to expedite production and the agent on the call promised to expedite the shipment.
A few days passed and still there was no update from the company. On another call, another rep informed us that actually the previous agent had not put in expedited shipment, and although the bags were ready, they would be shipped standard. Thus, we went on our trip without them. After explaining how this ruined our wedding plans, the company refunded us and said we can keep the totes.
After coming back from vacation, and having totally forgotten about these zazzle totes, we had a package from them.The colors and the fonts were really washed out. The date of the wedding had light blue color and it was almost invisible.
This was our experience. Hope you have a better one!
Date of experience: September 24, 2016
Hello Alex,
I am so sorry to hear for the overall frustration and inconvenience you faced with your order. That is definitely not the customer service we want to be known for, and I am truly sorry.
I see that you were already assisted with this inquiry, but I will be reaching out to you personally to see if there is anything else I can possibly do to help rectify this order experience.
I look forward to hearing from you,
Terri
The site worked well for me. My order was promptly shipped and was exactly what I ordered. I was able to find unique products by Tekoro that were creative and reasonably priced.
Date of experience: December 10, 2016
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Randall. Thank you for letting us know about your recent order. We show that our CS team has been in contact with you and provided you a resolution. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thanks!