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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I place an order with Zazzle a week or so ago. I received my order very quickly and I am happy with the way the invitations look! I'll be using Zazzle again to place future orders.
Based on reviews and pricing was very competitive
Date of experience: June 24, 2022
I chose a customized banner and the process was very simple. Banner arrived in just a fee days and it was exactly as I designed it. Will definitely order from Zazzle again when/if the needs arises.
Customization options and ease of use with design process.
Date of experience: June 24, 2022
Bought my son 2 magnetic car signs for his graduation. Paid 96 dollars with expedited shipping. Was supposed to arrive by June 10th. Never got it. Missed having it for his graduation.
Date of experience: June 15, 2020
Messed up on my engagement cards, refunded me my money and didnt want me to return them. What company does that after printing your cards for you custom! Amazing! Thank you Zazzle!
Date of experience: June 1, 2018
Excellent experience. A lot to choose from. Website easy to maneuver. Shipped quickly and packaged well.
Search engine.
Date of experience: February 9, 2023
BUYER BEWARE! THEY WILL CHARGE YOU WITHOUT YOUR KNOWLEDGE.
I ordered from Zazzle. A month later there was another charge from them. At the time I was so busy I assumed it was an adjustment to my order and did not look into it. A year later they charged me AGAIN. I contacted them and they said I had signed up for a membership. I have no knowledge for signing up for a membership and I certainly did not want to renew a membership I had not used in a year. They would not refund it.
Date of experience: July 4, 2014
Zazzle is very selective about what they refuse to print due to "Design contains a trademarked image or text." This particular design had a modified Fox News logo on it. The design was not being offered for sale, but rather for personal use.
(I have had an online retail presence on zazzle for the past 8 months - 18 products, 15 images.)
The logo was substantially the same as 8 other items on their site that were being offered for sale in other stores. I provided zazzle with links to the similar items and requested that they print the personal use items I had ordered. Their response was "We're in the process of removing these products. We've already contacted the sellers." 6 out of 8 are now removed. My items were never printed.
So I searched for MSNBC and CNN news logos. I found 9 of them - for sale. All 9 have now been removed since I provided zazzle with the links.
Regardless of zazzle's new-found equal-opportunity censorship, I have decided I don't need to spend hours cleaning up an on-line shop which decides to censor my work made for personal use but is unable to find where they have been remiss on their other content.
I removed all items and images from my online shop. I then sent an email directing zazzle "Please delete my store and all content immediately. Also, please cancel all pending orders."
Zazzle chose to block my email address. I received a immediate not deliverable receipt (ndr) from my attempt to close my store and cancel all outstanding orders.
I then created a new email on a different hosting account and resent my directive. It did not bounce yet (after. 75 hours).
Date of experience: August 27, 2012
So last time I called zazzle to check on my order the wait was less it was
30 min. Guy answered he said shirt arrives tomorrow so ok he was very nice I got the shirt HOWEVER the shirt which I had ordered the same one a year ago came in
And I was not happy with it. First of all it stank like vinegar, horrible stink I figured maybe it was from the bag it came in, next it was cut 2 inches shorter than the one I had ordered (same shirt) last year, iit was shorter and the fabric was really thin like cheap not like the original one I ordered last yr so no I would not order again. Quality went down waaaaaay down
Tip for consumers:
dont
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2017
Hello Irene,
We are so sorry to hear that you have not received your order.
Unfortunately, the order number you provided is not complete. Can you please update your review with the correct order number or privately message us your orde/account info so that we may look into this and assist you further?
Thank you for your patience,
Terri
The ordering process was really easy. Got to see what the invitations looked like before I ordered them which made things easier to decide what I wanted.
My daughter did
Date of experience: June 18, 2022
The invitations arrived early and were excellent quality. We are so pleased with how they turned out and the dual functionality allowing the details on the back.
Date of experience: June 27, 2022
Was looking to celebrate two birthdays with one stone and found it with Zazzle! 'Cheers to You' banner listed both birthdays and solved all worries for me!
Date of experience: June 4, 2022
These are beautiful and my daughter was very excited to see them. Also, the delivery was a lot faster than expected which was a very pleasant surprise.
Because the designs to choose from and the affordability.
Date of experience: August 11, 2022
A bit tricky to make the edits I needed to with my design, but overall their interface is intuitive and I was able to make a lovely baby shower invitation using a template.
I didn't want to print anything myself; I wanted my invites to be ready to post.
Date of experience: December 23, 2022
Very good quality. Colors bright. Service was amazingly fast! Will recommend to others and use them again and again!
Online site very user friendly to even a NON-techie grandma!
Date of experience: October 31, 2023
I was very happy with the level of service I got from this company! They answered all my questions and were timely. I loved my invitations and everything was exactly as I ordered.
Date of experience: September 12, 2012
I ordered the Decoupage tissue paper from Zazzle. The paper was well made and easy to work with. The variety of designs were fantastic. The paper made my project look great. Fast delivery.
Tip for consumers:
Important to post a picture with the item you bought. It helps the consumer actually see how it looks.
Products used:
Decoupage tissue paper
Date of experience: May 13, 2021
Very easy to make the invitation. Excellent print quality on the invites
Date of experience: May 19, 2024
My order was super easy to customize and to order. The design didn't quite fill out the whole card, but I am not worried about it, it still looks cute and looks legitimate.
Came up first on google
Date of experience: August 24, 2022
I found this site easy to use and the product of good quality. I was very pleased and will use zazzle.com again. I especially liked the fact that there was no minimum order and I could customize it.
Date of experience: December 28, 2011
I ordered 2 items and they never arrived.
I was sending several emails asking about it and never got a reply. I called and the line is dead.
I am really upset since I needed the products urgently.
Date of experience: November 1, 2016
Hello Karin,
I am so sorry to hear that your items has not yet been received. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I see that you have been in touch with one of our CS representatives today. Please respond back to that e-mail if you need further assistance.
Thank you,
Christine
Excellent experience. Delivered quickly and exactly what I wanted.
They had what I wanted at a good price.
Date of experience: May 21, 2024
The drawstring bags I ordered were much higher quality than I expected, for the price. Customization was quick and easy, and I was very pleased with how they turned out.
Date of experience: December 2, 2015
It was easy to customize and they were delivered quickly.
Date of experience: May 22, 2024
I have made two purchases with Zazzle. They have been easy, speedy, precise, and often discounted. I have to purposefully try to not spend all my money there. Thanks Zazzle.
Date of experience: September 28, 2017
Unfortunately the shipping was painfully slow. But I loved my T Shirt and It's something that was a bit rare to find elsewhere. I just wish the shipping was faster.
Date of experience: November 25, 2016
Hello Maria,
I am so sorry to hear about the slow shipping. We do offer expedited shipping options for our international customers. We'll be reaching out to you directly via e-mail with that information.
I look forward to assisting you further!
Thank you,
Christine
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello. We show that our CS Team has been in contact with you regarding this. Please feel free to reply to their e-mail if you have any questions or concerns. Thank you.