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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Completely satisfied would recommend the product 100%. The web site could've been more user friendly- editing was painful but the overall product was great. Thanks Zazzle!
Google search
Date of experience: July 24, 2022
Sandra helped me two different times, and each time she was so nice and understanding. She took the time to help me. I can't wait to see my invitations!
Date of experience: July 11, 2018
This was a really good deal. I got a download copy that was ready in 5 minutes and the hard copies was received within a week.
A friend recommended this to me.
Date of experience: February 9, 2023
It was an ok experience and it was a little difficult to find the perfect invitation. However upon receiving it, I saw that the initiations had damage to them and now I have to do it all over again.
Date of experience: June 7, 2022
When I ordered the cards they looked good on the website but when they came in it was had to read because of the shading.
Date of experience: December 7, 2023
I was able to customize my product exactly how I wanted it. It arrived within three days (without paying extra for it to come so fast) and came out exactly the way I wanted.
Date of experience: February 15, 2012
Just gets worse: I set up a new order with a rep on the phone. I had to pay $16 to return the original business cards. The next day I got an email that said that if I requested a store credit instead of a refund, I wouldn't have to pay to return the bad business cards. See this:
On Jun 7,2014, at 2:00 PM, support <*******@zazzle.com> wrote:
To simplify our returns process, we would like to offer you an account credit that can be used to re-purchase your modified design, or any other product atZazzle.com. The account credit also allows us the option to waive the return and not require the unwanted product back to our facility. If you want to take advantage of this, please respond to that effect. For more information on account credits, visit: $answer/2085.
Dear Miriam.,
Thank you for your email.
The representative with whom I spoke to on the phone never mentioned the option you describe in your email. If he had, I certainly would have gone with that. Please give me a store credit for the $16 I spent at UPS to ship the cards back to you. I will use it on another order. Thank you.
We'll see what happens next...
Date of experience: June 7, 2014
They turned out awesome; better than I expected. It was slightly challenging trying to create them exactly the way I wanted, but the end result was perfect. I also received them sooner than expected.
It was recommended to me by someone else.
Date of experience: September 29, 2022
Easy to order and review my order beforehand. It had a lot of products to choose from many ways to personalize the items and will certainly order from them again in the near future
It offered many items to choose from at an affordable price.
Date of experience: August 1, 2022
Had a girls weekend and I ordered some cute personalized tote bags and personalized wine cups last minute I ordered express shipping everything came on time and was super cute the girls loved it.
Date of experience: August 21, 2022
One order says shipped on Sunday, the second order says shipped on Monday, but BOTH orders under tracking still say "waiting for pickup", still in the original state of production, Furious as this will most likely be NOT be here on time for shower this Saturday
Date of experience: December 4, 2018
It was super easy to make the collage online and it arrived in perfect condition. The photos on the cardboard look amazing!
Date of experience: October 11, 2023
Ordered some postcards and they were made in a couple days and shipped promptly. Great price and quality.
Date of experience: March 16, 2023
Delivery was earlier than expected. Designing and ordering were easy and the product was exactly what I wanted
Friend referral
Date of experience: May 30, 2023
Was wonderful and appreciate all your help. Thank you very much for all of your help! When we had to change our date because of a last minute change of plans the staff was very helpful.
Date of experience: April 3, 2018
This company is very misleading with their advertising!
Their website promotes 60% OFF CYBERSALENOW very clearly, WITHOUT showing the small print, UNTIL I was a checkout! That is, clearly, unfair and unethical considering the hours spent to create the card!
I was ready to place a huge order of 1,325 Christmas Cards which gave me a bulk discount to $. 98 per card. AFTER THAT, the 60% discount should be applied! Instead, the small print said that it is either the discount from the bulk order OR 60% off regular price. That final price at $. 98 per card (not including S&H) is not a holiday sale and is much higher than other businesses that I have ordered from (between $. 49 - $. 79).
I have used Snapfish, Costco, and Staples in the past and never had a problem with being mislead such as Zazzle! I tried communicating with customer service by phone and email to work with me, however, they would not budge.
I ended up going to Snapfish who gave me beautiful cards with printed envelopes and expedited shipping for a total of $. 57 per card, including tax!
Date of experience: December 5, 2019
Hi there,
I truly apologize that you had a negative experience with us.
The following is clearly stated in the terms and conditions for all of our promotional codes:
"If a volume discount applies to your order, you will receive either the discount set forth in the offer or the standard volume discount, whichever is greater."
This has always been the case for any promotional discount we are running. To see the full terms and conditions, please click the following link:
https://www.zazzle.com/offer+details#primarypromo
If you need anything further, please send an email to social@zazzle.com and a member of our support team would be happy to assist.
Thank you,
Elena
The invitations I received were high quality and the paper was thick as were the envelopes. She kept saying how nice they were. My mom was very pleased with them for her 80th birthday party!
Great selection and personalization options.
Date of experience: July 28, 2022
Ordered a shirt for a celebration and it arrived quickly, good quality and was exactly what I wanted.
Date of experience: August 14, 2023
Baby shower invitations and thank you cards. A little expensive but worth the money. Beautiful work thank you.
No one else could give me what I wanted.
Date of experience: September 8, 2023
My order was shipped quickly and arrived just a few days later. It was protected and packaged with no damage. Great order!
Date of experience: September 13, 2023
I received my son's banner before the expected delivery date. The pictures are so clear. I am very satisfied with the product.
Referred by friend
Date of experience: March 27, 2023
Love my new stamp! Zazzle made it super easy to choose a design to my liking and easily customize with my information
My coworkers use Zazzle.
Date of experience: August 3, 2023
I loved that we were able to customize any invitation. Also being able to add a QR code was a game changer!
Date of experience: February 1, 2023
The labels I ordered for my friend's sprinkle were super cute, but I wish the ink was darker. Super fast shipping too.
Date of experience: August 23, 2023
They are quick.
The invitations are really nice.
They include the envelope that was a plus for me.
Thank you so much!
My cousin recommended this site. She had some invitations done before.
Date of experience: February 20, 2023
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Lisa,
I am so sorry to hear about your packages. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. Our customer service team responded to your e-mail but I'll be reaching out to you directly via e-mail with more details
I look forward to assisting you further!
Thank you,
Christine