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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Not only were they ontime, they were early...even with a delay on the shipping company's part. They are so pretty! Thank you!
Used Zazzle in the past
Date of experience: March 1, 2023
The first order I placed came out terrible, but they offered to replace it or give me an account credit. The item I received to replace the other item was great!
Date of experience: February 20, 2013
I was told to expect a delay in receiving my cards but was pleasantly surprised in how quickly they arrived. Don't know how they can print these gorgeous cards so quickly!
I had a very friendly woman from Ireland who went the extra mile to help me process my first order with Zazzle. She was very knowledgeable, professional and displayed great communication skills.
A friend highly recommended Zazzle. Said that several times a year they have great sales. Plus I got 60% off on my first order for being a new referral!
Date of experience: June 25, 2022
The printing on the napkins has ink that was supposed to be black, but you can see the purple hint on the edges. Some of the napkins are off center. The napkins themselves are not soft or nice.
Lots of designs to choose from
Date of experience: July 3, 2022
This was a very easy process and gave me the flexibility to put my words into the card. It looked professional. I was very pleased with the options given to me.
I used it before. Always satisfied.
Date of experience: July 7, 2022
I was very happy about my order and the delivery was quicker than I expected. So thank you for doing a great job on my order I appreciate you guys work.
I wanted to try something different and I'm glad I did.
Date of experience: April 29, 2022
This was my second order with Zazzle and it did not disappoint. There are great templates to choose from and it is easy to customize. And delivery is speedy! Great company.
Quality and Speed.
Date of experience: October 18, 2022
Our baby shower invites were absolutely perfect! Super easy to order and the matching diaper raffle and baby book cards were a perfect additional touch! Cannot wait to order newborn announcements!
We love zazzle, they have amazing variety for everything and the prices are great as well and things ship fast.
Date of experience: June 4, 2022
Ordered an ID card using there web site, included a photo of me that I took and they canceled my order for "copyright" and won't answer any of several emails asking why and how to correct the issue.
Date of experience: November 12, 2020
Hi Rick,
We sent you an email the moment your order was cancelled with more details on this, sorry if you didn't receive this. We have also not replied to your email explaining why the order was cancelled.
Thank you, and apologies for any confusion or disappointment caused.
Take care,
James.
I had to contact customer service regarding my first order and they were wonderful! Second order was perfect as it was. I couldn't have been any happier.
Date of experience: October 19, 2015
Ordered 3 different Halloween pinback badges. 2 badges were not like those shown online--background colors were faded so the white lettering isn't strong. Would not order again.
Only site offering Halloween pinback badges
Date of experience: October 10, 2022
Hello Christine,
I am so sorry to hear about your order arriving not as what you had seen online. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann
I ordered my shirts over a week ago and havent heard anything from customer service. Very foolish customer service tatics.
Also they are very slow to ship
Date of experience: June 2, 2020
The mug was perfect not only for the holidays but my wife just brought home a baby Boxer that looks a lot like the dog on the mug.
It had what I was looking for
Date of experience: October 24, 2023
Wish I never paid $40 for baby shower invitations. Never got the money back either. Feel like I should never look online for invitations now. What a waste
Date of experience: September 14, 2018
Hello Ashley,
I am so sorry to hear about your baby shower invitations. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.
I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Christine
The quality of the paper stock and the envelopes were beyond my expectations. They were beautiful and I was delighted to use them to announce that "I've moved!"
I like the selection.
Date of experience: May 28, 2022
I've ordered various items from Zazzle, from customized tees to customized mugs. The quality has always been excellent! I've been very satisfied with each product!
Date of experience: June 22, 2017
Overall I had a good experience. They were delivered the exact date of the expected arrival and they came in a a timely matter. Packaging was also good.
Date of experience: August 6, 2022
We were disappointed that image printed onto the tiles we purchased appears blurry. We won't be using them for the project we had in mind.
I liked the tiles the seller had.
Date of experience: May 11, 2023
Hello Dan,
I am so sorry to hear about the blurriness of your tiles. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
After waiting for over 2 months for my items, i finally had to cancel it and go with another idea for my save the date. When i placed the order, i told them that if it wasn't able to arrive by 9/20 to please let me know considering that my previous order took so long. Called several times and between several supervisors and c. S. reps they all confirmed delivery. I received my tracking number, and was super excited. After 2 days with no updates, i called several times and they informed me that the package was lost and that they were going to contact usps. 2 days later, no claim was made so i put in it personally. USPS said they saw a label created but no shipment was scheduled for pick up. Called back zazzle and told them, they sent me a replacement order. I had several more supervisors and employees promise me it was on its way. 10 days later, i called again, and they said they removed the item from the website and it would possibly be canceled. Told a supervisor to call me back once they found an update (the only form of communication is through email), of course they did not. They didn't even call me back the following day or answer any of my emails. Worst company ever, i don't know why i wasted my time again placing a new order.
Date of experience: October 5, 2017
Hello Christine,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
I see that one of our leads is currently assisting you and will be providing you with any further updates.
Thank you for your continued patience,
Tram
I found the item I needed at a better price than Amazon and I've shopped at Zazzle before and I'm a happy customer! Great price, great quality and hard to find products! :)
Date of experience: December 27, 2013
I absolutely love buying from Zazzle. I love the quality of their products and the speed of delivery. I also feel good knowing that I'm helping artists and designers sell their own designs.
Date of experience: January 17, 2013
The invitations were easy to design among the great variations to choose from. I received the invitations much sooner than expected. I am very happy and I would gladly recommend Zazzle to others.
It was easy to design my invitations
Date of experience: May 1, 2022
The cards turned out great! I was very happy with the color and quality.
Date of experience: May 13, 2024
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Lauren,
We are very sorry to hear you were disappointed with the napkins you received! We've just reached out to you directly via email so that we can make this right! We look forward to your response!
Thank you,
Ryan