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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
10/10! From creating the save the date invites to how quickly the order came in I would definitely recommend Zazzle to anyone in the future!
After doing research I felt that Zazzle would be better! Glad I trusted my instinct!
Date of experience: June 12, 2023
I recommend ordering any type of card! I just loved how it all came out I was not expecting to be how I edit it
Date of experience: September 26, 2023
I received the mug in great condition as expected. It was completely intact. The item was what I expected exactly.
I liked the item.
Date of experience: December 7, 2023
I ordered a MOTHER OF PEARL switch plate cover and received a switch plate covered with shinny paper and a plastic cover. PLEASE beware of this company. The description said MOTHER OF PEARL TILES and it was only shinny paper, no tiles, no mother of pearl. Don't rely on the return policy. Just beware!
Tip for consumers:
Don't trust that you will receive a quality product that requires names (like luggage tags, or stones like Mother of Pearl light switch plate covers). Also don't trust that you will receive a refund.
Date of experience: January 17, 2020
I bought a woman's tee shirt having a black pomeranian pictured on the front. It's stylish and as pictured on the website.
I've purchased from zazzle in the past and did again, because they had the product I wanted at the best quality
Date of experience: September 19, 2023
The card paper quality was poor. Paid extra for premium paper but was disappointed. Lettering and color quality was bad as well.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 27, 2023
Hello Shubert,
I am so sorry to hear about the issues you have had with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Katie Ann
This company has the worst customer service.
Made our own awesome save the dates. They were time sensitive. Worked hard on & ordered them on zazzle thinking they would arrive in the time they said they would. We got a email saying are order was in the queue. We checked the mail everyday waiting for them. We contacted zazzle customer service & they let us know it would come next day 11 days later. We got a package the next day and when we opened it we got someone else's party invites! We contacted zazzle they said they know that we might not want to wait and we could cancel our order w a refund. Wtf. No apology or offer for a refund. Why are they in business? After i asked for a refund. They offered 8.44 and didn't say sorry or let me know when my order would arrive. Don't trust this company. They don't realize people are counting on them and don't feel like they need to live up any standards. I'm not sure why their site says satisfaction guaranteed 100%. I'm not satisfied and want the save the dates that we already invested time & money in.
Date of experience: October 17, 2013
Jon was the representative I communicated with and he was extremely helpful. I love Zazzle product and he helped me with an issue I was having. I thought the service was excellent and fast.
Date of experience: April 13, 2018
I absolutely loved the product choices. It was so easy to customize and add photos to it. And the price was very reasonable. It was exactly what I was looking for. Thank you!
I found the site in a search query, and it sounded very promising. It turned out to be the best choice I could make.
Date of experience: May 30, 2022
The shipping was fast, the shirt fit well, the printing was on point, and my brother absolutely loved it.
Date of experience: September 24, 2023
The materials are great but the background on the invitation I ordered was much darker then pictured online. It made it difficult to read the word on the invitation.
Had the closest pre-designed invitation I was looking for.
Date of experience: September 21, 2022
Hi Allie,
I am so sorry to hear about your recent order of invitations and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Lau
There was an error in the computer system... I edited the sample text out of my invites and when they arrived the sample text was lodged in the middle of one of my sections.
The quality of invitations was known to me.
Date of experience: June 4, 2022
Hi John,
We are very sorry to hear you were unhappy with your recent invitation order! Upon investigation, it does appear that what you received matches the order that was placed. We do understand that this wasn't your intention, so we've reached out directly with a resolution!
Thank you,
Ryan
My experience was ok! Shipping was very fast I& the quality of the item was magnificent! My only complaint was it was not the actual size of a wine bottle label. So I was a bit disappointed.
Date of experience: May 4, 2022
Exactly what I was looking for. Great quality. This is my second time using this company for my invitations.
Recommended
Date of experience: February 7, 2023
These invitations are great. They arrived very quickly and on time as promised. They are so pretty and perfect.
I have used Zazzle before. You are a wonderful company and have great communication every step of the way
Date of experience: May 10, 2023
I wish I could center the picture. The top was at the person's eyebrows.it looked terrible. If I could have moved it down it would have been fine. It just fills the picture in
Only one that had godparents cards
Date of experience: November 17, 2022
Hi Richard,
I am sorry you were unable to adjust the image position on the thank you card.
I have now reached out via email to help resolve this issue and provide assistance with the design,
I look forward to your response.
Kind regards,
Craig
I am very happy with the service and the quality of the id badge I ordered. I would definitely do this again.
Date of experience: February 27, 2023
I needed a card at the last minute and was able to find a very creative card, update it and received it the day before I needed it. Awesome service. Thanks much
The technology and ease of use of the controls.
Date of experience: August 26, 2022
Service was exceptional and the announcements were perfectly done the way we wanted.
Internet search.
Date of experience: May 14, 2024
I really liked the return address labels that I ordered, I was just disappointed that the corner was bent when they arrived. Other than that I was happy with my order.
Date of experience: July 23, 2022
I was a little worried at first but it was super easy to customize my product and i received it quick! I loved it!
Date of experience: August 2, 2023
Great customer service! I would have liked if the badge was brighter. Looks a little dark but overall good looking! It's as expected.
Zazzle was recommended to me by someone I know.
Date of experience: December 28, 2023
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Mary,
We are truly sorry that you were under the impression this would actually be made with mother of pearl material. We advise in the product description that the material used is "ultra-durable acrylic" along with "Vibrant full-color AcryliPrint®HD printing". We certainly don't want you to be disappointed with your experience with us and can see you have been in contact with our Customer Support Team. Please reply at your convenience and we will be sure to assist you with the options we provided.
Thanks so much.
James