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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.8%
Positive
2,149
Neutral
55
Negative
62
View ratings trends
339
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How would you rate Zazzle?

Reviews (10,694)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (952) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user sherylw256
Kansas
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I really like the material options and ability to customize. I thought price and quality were great. If I could give one recommendation it would be to all custom quantities. I only needed 13 but was forced to buy 25. My choice was 10 or 25. That didn't sit well with me.

Reason I chose this business:

Product and price

Date of experience: July 16, 2024

Thumbnail of user kimm2606
Tennessee
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I had ordered these ID badges a year ago. My template was still saved and made it so easy and quick!

Reason I chose this business:

Price and ease of access.

Date of experience: August 28, 2024

Thumbnail of user madisons541
Massachusetts
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

The selection of invitations was amazing. I was so happy to find what I was looking for. Everything was easy as far as putting in my information. The shipping was super quick! I received them 2 days before they said they would arrive.

Reason I chose this business:

A friend recommended

Date of experience: July 25, 2024

Thumbnail of user ownerofawezuretoursb
Hawaii
2 reviews
0 helpful votes
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August 3rd, 2024
Verified purchase

Quick and easy to load a logo and design a custom label! I liked the options for templates. Also, I tried a few companies and had trouble putting the information on the space provided. Also, Zazzle pricing is realistic for a new and very budget conscious small business owner.

Reason I chose this business:

The price and ease of creating my design while easily incorporating my logo created on another platform. I tried out several over a few hours and was frustrated until I found Zazzle.

Date of experience: July 24, 2024

Thumbnail of user mongs
California
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

I received my poster however a few things I would have wished to create a better experience:

- it was shipped rolled up so took a while to flatten out my poster. Had I realized this I would have opted for the framing solution
- The printing did not account for framing because when I went to buy my own frame, it cut off the bottom of the poster. As a result. I had to try to cut the top of the poster so the last line of the poster was not cropped. This created a less than perfect final product
- It was very limited in what I could do with photos for each part of the poster template. Essentially it was use the photo as is and enlarge only. Also it was so challenging to work with the template view and the photo views that several of my photos wound up having folks with eyes closed because I could not see them on the screen. Had there been a way to enlarge the view in the editting process, I would have caught these errors.

Really liked the concept of your site. Another option might be to make a poster board as I would have paid for that as well vs just a poster or framing.

Reason I chose this business:

Liked the option to creating something different and special

Date of experience: August 18, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Mong,

I'm really sorry to hear about the issues with your recently placed poster order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user jerrid35
Florida
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I had never ordered from your site, it was not only easy with all the examples, it was also done a head of the scheduled delivery date.
When planning something and so much on ones plate it was a relief to know your company made this part of the experience smooth and worry free.
Id definitely use and recommend your company.

Reason I chose this business:

A friend recommended your site for my needs

Date of experience: July 17, 2024

Thumbnail of user sherrir241
Texas
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

While the badges I ordered looked nice online, they were much flimsier and smaller than I had expected. I ordered 3 and received a duplicate of one, and 3 of another when I only ordered one each of three different badges.

Reason I chose this business:

Found them in a google search

Date of experience: July 31, 2024

Thumbnail of user amandao996
Texas
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

In the picture of my card online, it had pearls, metallic studs, and other decor which look, in the online pic, like the Hallmark Signature Cards -with little plastic accessories glued on. However, it's just a flat card w pictures of pearls, lace, trimming, etc. I knew the pearls and gold wouldnt be actual precious metals,... but I expected plastic replicas of pearls, lace, etc. I wouldn't have paid that much if I'd known it was just a flat card /picture s 3D/pop-up. They are beautiful flat Cards, but they should be cheaper -since you pay almost $10 for shipping, and have to wait a week for delivery. I could've done same-day pick-up personalized flat cards via Walgreens for cheaper price.

Reason I chose this business:

I thought the cards were 3D / pop-up.

Date of experience: July 26, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Amanda,

I'm really sorry to hear about the issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user lindaw6592
Delaware
1 review
0 helpful votes
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January 6th, 2025
Verified purchase

...

Date of experience: December 27, 2024

Thumbnail of user kaitlynh287
Texas
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

I love it! It's so cute! I can't wait to wear them at her game!

Date of experience: September 20, 2024

Thumbnail of user lindam6580
Florida
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

The items I received are high quality and are as expected. The key chain is well made and very nice. They chain and button arrived sooner than expected.

Reason I chose this business:

It had the items I was looking for.

Date of experience: August 16, 2024

Thumbnail of user scottk2246
Missouri
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Designing business cards was easy with great selection. The business cards were produced and shipped very quickly. The quality of the cards are exceptional and the pricing is extremely reasonable.

Reason I chose this business:

Found them through Google search and liked the selection and pricing.

Date of experience: August 16, 2024

Thumbnail of user jennifert2662
Florida
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

The website/design features online were very user-friendly. The final product looked amazing and with high quality. Delivery was sooner than expected as well. Overall a great experience with Zazzle!

Date of experience: August 4, 2024

Thumbnail of user jacquelineb1297
Ohio
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

The back of my invitations had a warped color on the one side of every single invitation. I didn't have enough time to complain and get a refund but honestly will never use this again.

Date of experience: August 4, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jacqueline,

I'm really sorry to hear about the coloring issues with your recently placed invitation order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user jessicap2330
Washington
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

I love the softness of the finish I chose and my oldest daughter says this is the best business card I've had yet. I've had many over the years. Thank you!

Reason I chose this business:

Was recommended by a colleague/ business I work with.

Date of experience: August 15, 2024

Thumbnail of user angelaa2018
Arizona
1 review
0 helpful votes
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July 24th, 2024
Verified purchase

Pretty easy to order once we found the picture and prayer card to use. Delivery really brought up the cost to guarantee arrival in time. Quality was exceptional! Very pleased with my Mom's Memorial prayer card.💜🕊 Thank you!

Reason I chose this business:

It came up when looking for Memorial assistance to plan my Mom's service.Thank you!

Date of experience: July 14, 2024

Thumbnail of user kirad55
Massachusetts
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

It was easy to change things around to see what the invite would look like. I did have a question about the type of paper that the sample showed, chat on line was very helpful with figuring out the correct paper to order.

very helpful with deciding on finish of paper.

Reason I chose this business:

I was searching different sites and kept coming back to the design on zazzle, which is the design I purchased. Zazzle makes it easy to maneuver around the site for changes.

Service

Date of experience: July 16, 2024

Thumbnail of user lynettas6
Illinois
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I love how easy it is to pull up all my designs for my business cards and I can easily order any of them!

Reason I chose this business:

A friend referred me

Date of experience: August 28, 2024

Thumbnail of user belleem
New York
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I Ordered two different invitation styles to see the quality, it was easy to edit the information. Delivery was fast. We are still deciding which one we will use because both are beautiful, simple and elegant.

Reason I chose this business:

Because I can choose from diferent styles and I can see a preview before ordering.
Easy to use platform.

Date of experience: July 16, 2024

Thumbnail of user jenniferh5013
Ohio
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Was able to get invites done and ordered within 5 minutes, fast shipping and excellent quality

Date of experience: September 17, 2024

Thumbnail of user jenniferm6307
New York
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

Easy and successful got invitations and going to get more things I need

Service

Date of experience: September 21, 2024

Thumbnail of user kimberlyj1484
District of Columbia
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Order was shipped fast! Price was affordable! Very happy with the selection of colors.

Reason I chose this business:

Affordable price

Date of experience: September 20, 2024

Thumbnail of user cynthiaj1441
Tennessee
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

Beautiful, good quality cards and envelopes. Easy to design your own. Fast shipping

Date of experience: September 22, 2024

Thumbnail of user lukeb613
Georgia
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

My order arrived almost a week earlier than what the website said it would and the product was good. There was a slight difference in color from the website (I ordered the gold fade background) and the color came out more like a dirty yellow. Overall happy with the purchase and speed of the service

Reason I chose this business:

Came up when I googled business cards

Date of experience: July 17, 2024

Thumbnail of user charlesb3918
Colorado
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Thank you! Very easy to navigate and select the buttons I needed. I would make it a little easier to select the background for the buttons. It took me a little while to figure it out.

Reason I chose this business:

I googled buttons and your name came up. So I choose Zazzle.

Date of experience: August 14, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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