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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My shopping experience was smooth and problem-free. I appreciate having a single access point to shop for items from multiple vendors.
Found my desired item on a Google search.
Date of experience: July 26, 2023
Zazzle offers a tremendous variety of great napkin designs. The product chosen was reasonably priced and arrive in record time, compared to other vendors I checked.
Reasonable prices
Quality product
Great design options
Timely delivery
Date of experience: July 21, 2022
I absolutely love my save the dates. Great quality and very cute design. I've gotten so many compliments.
Dazzle had the design that I really wanted. I’m getting married in Santorini and the save the dates had a very cute Santorini skyline.
Date of experience: August 2, 2023
There are a ton of options! The design tool makes it super simple to see your details on any product & delivery was faster than expected!
Amount of options to choose from
Date of experience: February 1, 2023
I placed an order way back on the 6th of March for business cards. Man, they are very slow, it still has not arrived.
Date of experience: March 19, 2023
Will order again! The shipping was zipper fast and delivered sooner than expected which made my day!
It’s easy and fast shipment!
Date of experience: August 14, 2023
Overall great experience. Love the design. Thank you. I did pay for expedited shipping and received it 1day later than promised.
Found online.
Date of experience: June 12, 2023
Created a lovely memorial journal with this service & it came out completely gorgeous. Great quality.
I choose Zazzle because they are reliable for good service and products.
Date of experience: March 20, 2023
Was what I wanted and they looked beautiful, will definitely buy more items on here thank you for it all
Date of experience: April 14, 2023
Easy to order, but shipping and handling was too expensive for just 2 postcards, $9.95. Otherwise I would have given 5 stars.
Had the product I wanted.
Date of experience: March 14, 2023
Loved how our save the dates turned out with not ordering off of this site before, or even knowing it existed.
Saw it on Google, and it was way cheaper then etsy.
Date of experience: August 24, 2023
They had exactly what I was looking for with many options. The order came promptly and looked great.
They had the design I wanted.
Date of experience: August 23, 2023
I just wish the invitation would come made already instead of having to put them all in their own envelopes
Has cute designs and easy to work with
Date of experience: August 25, 2023
Such an easy editing tool- the book looks amazing! Quick turnaround and received it in no time- thanks to all at Zazzle!
It had the right option to place the pictures onto the book cover.
Date of experience: May 8, 2023
Loved that I could create my own stationery. Zazzle's editing tool is always easy to use. This Seller had super fast production and shipping time - will definitely order more in the near future!
Date of experience: August 14, 2022
My baby shower invitations arrived in a very timely manner. They were adorable. Just what I was expecting.
Date of experience: February 21, 2023
The napkins came and they are completely blurry. If there was an issue with printing what we submitted that should be stated instead of sending a poor quality napkin.
I contacted customer service on Thursday and today is Sunday—I have not heard back yet.
They have good prices.
Date of experience: December 11, 2022
Perfect invitation for a country themed sweet 16. Very easy to modify and colors were on point. Fast turnaround time too!
Date of experience: February 27, 2023
Product came quickly and looks exactly like what the personalized image did! So perfect for wedding event thank you cards
Date of experience: March 1, 2023
Even with a Discount it was $30 with shipping
For a t shirt
That is way, way tooooooo much
They shipped it in a simple bag which they charged $7 for and it took over 3 weeks to arrive
If it wasnt for the saying on shirt,, Just doesn't seem like it was worth the trouble.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2017
Hello Bob,
We are so sorry to hear that you are not satisfied with your order.
Unfortunately, the order number you provided is incomplete.
Can you please direct message us your order number so that we may assist you further?
Thank you,
Terri
Shipping was quick, quality was incredible, and the design is great!
Date of experience: May 15, 2024
They look great. They arrived quickly and were just what I ordered.
It had the most options for what I was looking for.
Date of experience: May 15, 2024
I had used Zazzle a few times in the past and they did a pretty good job. Not any more. Not sure what happened to them, but their customer service is the worst I've ever seen.
I placed two orders for three canvas wrapped prints (two in one order, one in the other) on December 7th. Estimated processing time was 3-5 business days. When a week later, they still said "processing" I tried to contact support. Left a voicemail and got an email late that evening saying essentially, "Sorry, we didn't have time to contact you but if you still have an issue, try emailing us."
Sent emails, tried calling multiple times. I'd typically get a response to email several days later saying nothing more than, "We're trying to contact our production staff" but no idea when the product would ship.
I had previously paid for a Zazzle Black membership which offers free expedited shipping. At some point, they offered to upgrade shipping to next day for free. Great, but who cares how fast the shipping might be if they can't ever ship the product? Then they offered me half off, but it would take 3-4 weeks to get the credit for the difference.
It is now December 28th - past Christmas - and 14 business days (21 calendar days) past when the product was ordered and it STILL shows as "processing."
I'll be emailing them yet again telling them to just cancel my order and I'll have to go elsewhere, which means at least another week or two from someone else.
I will NEVER do business with them ever again!
Date of experience: December 28, 2013
Ordered two prunted T shirts, On one the print was only half there - can't see how this was not picked up on packing. Complained with photos. Told I woujld get a replacement. Reeived and EMPTY package and no rsponse to my complaint about this. HGave used other T shirt placex (eg smorg tees with no problems). Would never use this site aain.
Tip for consumers:
don't
Date of experience: January 6, 2015
Hi Jennifer. We apologize for the issues you had with your order. We do see that our CS team has been in contact with you via e-mail and that you have received a new order. Feel free to reply to the e-mail you received if you have any questions or concerns. Thank you.
Ordered 3 times! 1st order never arrived when they sent a replacement it was printed wrong 3rd time again never arrived
Products used:
None
Date of experience: November 11, 2023
Hello Tim,
We are so sorry to hear about your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance.
We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953 (Mon-Fri).
We look forward to assisting you further
Thank you,
Clare
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Matt,
We are very sorry to hear you have yet to receive your order, that's certainly not what we like to hear! We've just reached out to you directly via email regarding your order and to provide further assistance on this matter, we look forward to your response!
Thank you,
Ryan