Zazzle

Ok, part of my original review is below. The front line of their customer service leaves everything to be desired (see other reviews and complaints on the BBB site), BUT... I do have to say that they read reviews on themselves and that is the only reason THEY STEPPED UP AND MADE GOOD. I received my 15% discount refund today (hopefully they change how their site reads so that this is not an issue in the the future for them). As for the product, I ordered custom invitations for a baby shower. I ordered just the basic paper and a regular square cut and they really are of great quality and design. Color is good and the plain white envelopes are of good quality as well. They fixed my issue and they sent me a good product within just a few days.

Part of original review:
If purchasing bulk items (and in doing so get a better price per item because you are ordering more), know that you cannot use a coupon on that better price. If you get a bulk price, that IS your discount and they will not honor coupons on top of that. Of course, they are not forthright with this and if a coupon was the only reason you purchased from them, forget it. Sketchy. They wouldn't even offer me free shipping. Guess I've been spoiled by Amazon and sellers on eBay. They know what customer service truly is! This company would rather take a loss on my returning my custom order if I "don't like it" than give me free shipping or honor the coupon code. The rep all but admitted that to be true. The reps via email and phone also would not assist me in escalating the issue to a supervisor. Wow, just wow, and watch out.

I posted the body of email as my review:

Hi, I've had such a horrible time communicating with Zazzle. My order Id was **************458. I had my order placed over 3 weeks ago. 2 of the orders came. I could not send anything out yet, as I was awaiting the envelopes to go along with my Save the Dates. When I checked, it said it would be another 3-4 weeks. I didn't expect that. So I called customer service. Waited over 40 mins. Finally I get a hold customer service Aida. I explained to her I was upset with the seemingly long time it would take for my order to get to me. I have my guests asking for info regarding the wedding. She apologized, said she would try to expedite the order, but when she couldn't explain to me where or how much longer I would have to wait, upset, I asked to cancel my order. She said she would issue me a full refund. She would send me an email confirmation. I was still upset. At 5:38 pm, I received an email confirmation... along with another separate email from Zazzle, saying my envelopes we're ready to be sent out, at 5:44 pm. SERIOUSLY? All I wanted was to know the status of my order. With no info, I had NO idea when I was going to get my order. I didn't want my refund if knew my order was ready. WHY... could'nt they communicate with each other about my order, why? To add insult to injury, after all is said and done, I get info that it's ready to go? When I quickly emailed Aida back, she replied there was nothing she could do. I don't want my refund back if I got my envelopes. I'm really upset and I hope someone can get back to me.

Ordered since December 3rd. Expected delivery between Dec 8-12. On the 12th of Dec., still did not receive any shipping confirmation. Emailed Zazzle seven times and received the same response every single time that they cannot provide an exact ETA on my purchased order. Last email reply from Zazzle their excuse was the delay issues is due to increased orders from the holiday season.

1. I understand the holidays may be hectic but that is not my concern as a customer. That should not be used as an excuse, especially when the order was purchased since December 3rd.

2. If Zazzle is not able to produce the products in the estimated time frame provided for its customers, that is an issue that needs to addressed with their management and production team.

3, Customers shouldn't have to face delay issues or deal with issues stemming from Zazzle's internal processes.

This is by far the worst online purchase experience I've had. Unbelievable. Customer services is extremely horrible. I will not purchase from this site ever again, nor do I hope anyone have to go through this terrible experience.

From Start to finish the process was easy. Cards were beautiful

Love the invites for my baby shower! They came quickly and they are so cute!

Easy to design, pay and ship. Thank you!…………………………………..

10/10 experience, I will get all my cards form here

It's very nice, better than expected. I haven't had the chance to intensionally use it but will do it very soon.

I ordered pre-printed greeting cards and notecards. The quality of the photo on the front and the heavyweight card stock cannot be beat. It's really lovely. My only complaints are, firstly that the printing-quality is average at best and looks like it was done on someone's home ink-jet printer, NOT set to "best quality". The printing on the greeting card was just BAD. Some of the words were cut off. When I designed it, I took plenty of time to make sure that all of the words were visible and INSIDE the box. Whoever printed it either didn't care to fix it or didn't bother to check it after printing because they would certainly have seen that the words were cut off. This was NOT COOL, but I didn't make a fuss or return the card to Zazzle. I just sent the card to my friend with my apologies for the poor quality of the printing.

Secondly, I want to point out that this seller has NO DIRECT CONTACT INFORMATION listed on their storefront, so there was no way I could contact them regarding this. Zazzle's Customer Service told me that they are "not allowed to contact sellers on behalf of buyers". If there is no contact information listed, buyers are just out of luck. Something is just not right about that. I had hoped to ask the seller if it was possible to get the photo on the cards transferred onto other products. I was trying to BUY MORE from this person, but was unable to do so because I had no way to contact them. So it's their loss.

Highly recommend this company!
Received item PROMPTLY- within a few days! 5 Stars!
When reached out about exchange- received PROMPT reply & resolution! 5 Stars again!
ORDERING my next poster now!

Ordered for my son's graduation party. They looked AMAZING and half the cost of some of the other sites!

This company is a fraud I order face masks in April and they said they shipped them in early June and even the tracking of the shipment isn't moving stay away from this company.

Twice I ordered burp cloths and one cloth was unsatisfactory but ZAZZLE corrected it immediately when I notified them. THe others I ordered were absolutely beautiful and perfect. Everyone at the baby shower ooooed and awwwed and some asked me where I got the items. I was only too gad to share with them but told them to let me know if/when they would use ZAZZLE for another shower because I didn't want them to order anything I ordered.:>) I LOVE ZAZZLE. I have ordered other things before and have been very happy with my experience with them.

Ordered 2 weeks ago, I was tracking order, excited about it coming by 11th of July because I needed it for a gift, Imagine my dismay at finding out on July 11th that not only was it NOT delivered, I was informed it was still being made! I gave the company to the 14th to get it out to me or I will cancel the order, time will tell... If the cancellation process isn't timely, I will have nothing good to say about the company except for the fact they offer unique items, unfortunately unique items do me no good if they aren't made and delivered

I ordered 9 table numbers on July 30th and was promised on their website I would be getting them well in advance. I called their service number and waited 45 minutes, the people working there was nice enough, however, the only thing they could do was "escalate" to the production team they couldn't tell me if the order would be complete before our wedding on the 25th. Which honestly puts me in a bind here. So do I cancel the order now and try to get it from their competitor like Amazon or Minted and if so I'll probably need to pay for expedited shipping. Either way, I'm sure most people know that planning their own wedding we already have a million things to do and for something as simple as 9 custom table cards this was more frustration that we really didn't need. The worst part is they can't even give us a reason on why it's been delayed. They are willing to give me my refund of $12 but seriously is that good enough at this point. I don't want a refund I want the product I was promised...

I am so disappointed with the service of this company. When I placed my order on December 7th, estimated delivery date was between December 13-15, so I decided to go ahead with the order INSTEAD of another company. When my order had not arrived by the 19th, I emailed them. When I still did not receive a response from them by the next day, late afternoon, I called. I waited for 57 minutes to speak to a representative, who then informed me that my order had NOT even been processed. Finally on December 21 at 7:45 P.M. I received an e-mail informing me that my order would NOT ARRIVE BEFORE CHRISTMAS! If they had even e-mailed me on the 15th ( the original deliver date stated), I could have at least tried to order something similar from another company. At this late date it's impossible to order a replacement from any company! Such poor service!

I do not recommend using this website for the following reasons:

1. Slowest product upload process that I have ever encountered. Need to upload each image on each product one at a time. Other print-on-demand websites allow you to put the image on multiple products at once.

2. The first ever payment I received from them was almost a year overdue, slowest payment system ever. Automatic payment above $50 threshold did not work. I requested payment, request canceled by them with no explanation, and now they even removed that option. Took me 4 months of contacting them multiple times to get paid.

3. Customer service is, well... sometimes good other times horrible.

4. You can not delete your store, simply not an option. You can request your account to be deleted and have to wait for them to make it happen. I deleted all the products in my store, and had my account deleted and I can still find my products on their website.

Complete violation of my copy rights and the worst experience I ever had.

TRIED CALLING THEIR 1-888 # AND KEPT GETTING THE VOICE MAIL WHICH AUTOMATICALLY HUNG UP ON ME AFTER THE THANKS FOR CALLING ZAZZLE WAS SAID AND TELLING ME TO GO TO THEIR ONLINE SITE FOR ISSUES NOT AVAILABLE AT THE MOMENT! I BOUGHT A GROUPON FOR 40 INVITATIONS AND PAID 25.00 FOR IT SAID THE VALUE WAS UP TO 74.99 BUT WHEN I TRIED TO BUY INVITATIONS FOR MY SONS COMMUNION, IT ONLY GAVE ME A CREDIT OF 25.00 AND NOT THE TRUE VALUE OF THE 74.99 AND THE AD WAS 40 INVITIATIONS FOR THE PRICE OF THE GROUPON! THEY SUCK I FEEL LIKE THEY ARE A SCAM COMPANY

I was looking for a key chain with a chefs hat, didnt think I would find one and my daughter went searching for me and recommended zazzle, it is adorable just what I was thinking of.

I am glad I chose to use Zazzle for my daughter's sweet sixteen invitations. I was very easy to select and edit what we wanted. We received what we purchased in a timely manner. Thanks agian.

My future Husband and mother in law went out of their way to get beautiful stamps made. They looked and found the perfect ones on Zazzle. The Ship date (with rushed shipping) was 7/11 or 7/12. It said that date until the 7/12 after 2pm (over 5 business days) the status changed to manufacturing (we are making your order). So we called, no answer, no dial tone, my mother in law emailed and got back a sorry. We gave it another day just to see if there was an glitch. Around 2pm I went under my mothers account and had a chat session. I was told sorry that they would get it to me as soon as they can and would have my rush fee (that cost $22 I might add) refunded. Well it went from trying my hardest to I cant grantee I would get the stamps in time. I asked about not being notified for the delay and I quote " I'm sorry but we do not have this feature in place yet?" WHAT! REALLY!. Well today was the day I needed my stamps and it still was not shipped. We canceled our order. I am completely un happy with the way this was handled and how un organized this company is. I will not be a returning costumer ever again! "BUYERS BEWARE!"

I ordered a very SIMPLE customized phone case June 1st, it is now the 16th! I called because they said it would be here June 9th-13th and NOTHING! I called customer service and ANTHONY picked up the phone, said he'll send an email saying it'll be here TODAY & when I went to track my order NOTHING! It's saying it still hasn't been shipped! This is honestly a scam and so annoying playing the waiting game. People pay for things worth good money and have to sit around and PRAY their items come in. Never in my life would I EVER order from here again! It's ridiculous.

I have always been extremely satisfied when I order anything from Zazzle. They are great!