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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Save the dates turned out perfect! Color is great. Only thing was on the DIY part I couldn't type my own text. I had to import a picture of text. Still turned out great!
Date of experience: September 17, 2022
Thank you so much love the way it looks and I got them on time everyone say how beautiful it is yes I will continue to order from you and I tell other about the company be blessed
I did have any other place to look so I went online and there you were
Date of experience: September 2, 2022
I ordered a huge Happy 13th Birthday for my grandson. It was a big hit and he loved it. I'm so happy I found Zazzle and will be ordering whenever I need something special.
I needed an extra gift for my grandson's 13th birthday and while searching on Google, I found Zazzle. The cards looked fabulous and I was thrilled.
Date of experience: June 12, 2022
I will use Zazzle again, my order was easy to make, edit, and order! I received it in timely matter and am excited to send out the grad invites I made!
Used Zazzle before & needed to make grad invites-the college ones were a bit expensive for a junior college, imo.
Date of experience: April 29, 2022
Fast delivery of ordered business cards... pricing was very good... ordered a second set of business cards and received a 50% off promotion... will ordr from Zazzle again, including other products,
Date of experience: July 5, 2012
My experience was very good the site was easy to maneuver and you have plenty of options, I would recommend to anyone i know
I was looking for affordability and I get that from you
Date of experience: March 20, 2023
I paid $50 Extra for a quick turn around and what did I get? A delay in my wedding cards. ONE WEEK and counting to print simple 25 wedding cards and that with fast turnaround. When I called I was told they received a "large bulk order" WTF. Apparently they can't read because my wedding is next week and I still havn't received my cards. Atleast notify me that my product will be delayed. They NEVER TOLD ME IT WILL BE DELAYED UNTIL AFTER THE ESTIMATED ARRIVAL DATE PASSED.
Honestly don't waste your time with this $#*! company. Much better services out there.
Date of experience: July 21, 2017
I received exactly what I ordered! Great quality and will be returning for other personalized items
I have used them before and I’ve always had great products
Date of experience: April 23, 2024
Hosting a tea party/bridal shower. The Alice in Wonderland themed invites are just perfect! The bride is a fan of Alice in Wonderland AND tea!
Good selection, easy to personalize.
Date of experience: April 11, 2023
I ordered business cards and wasn't 100% satisfied so I asked for a refund and customer support (Rob) was amazing. He resolved my issue and I would highly reccomend Zazzle to anyone!
Date of experience: September 7, 2017
I love Zazzle. It is a little on the expensive side BUT I understand why, the product is worth it. I have bought 2 blankets from here (so far) and I will continue to buy from here for gifts. I named my children Allika (AL-ICK-UH) and Evalynn and it is just nice to be able to customize their names on QUALITY products. Thank you!
Date of experience: August 17, 2018
Great options & just what I was looking for! Had the theme from the bride and there were many that were potential selections! What we picked was PERFECT!
Option & Price
Date of experience: August 9, 2022
The save the date cards for my wedding are beautiful, and the costumer
Service is the best! I'm definitely going to use them for our invitations, etc.
Date of experience: February 17, 2012
I ordered a custom blanket on the 6th, and was notified it was shipped on the 9th.The 16th rolls around and UPS tracking says that they still have not received the package into their system.
I email zazzle and was told that it was lost in transit. To their credit they told me that they were having a new one made and it would be upgraded to premium shipping. I was pleased with this until I got the tracking number. My shipping was not upgraded to premium, it was standard. Two days later and I am in the same place I had started: zazzle says my new product has shipped but UPS says my product is still not in their system. At this point I have little hopes that either the first or the replacement are going to get to me.
I can maybe understand my product going missing once but twice and something has to be going wrong. Customer service tried their best to rectify things, which I appreciate but its been 3 weeks, i'm down $60, I don't have my product, and it is late for a birthday present. If the tracking doesn't update by the next business day I will be asking for a refund
Date of experience: November 24, 2017
Hello Mason,
I am so sorry about the extended complication you're experiencing with your order. I am further looking into this personally, and will e-mail you later today with an update on your order.
I truly apologize again for the inconvenience and look forward to assisting you further!
Thank you,
Christine
I made a card for my dad 70th Birthday and it came out great. My dad hasn't seen it yet, but I'm sure he's going to love it. The pictures came out amazing.
They had the card I wanted at an amazing price.
Date of experience: June 29, 2022
Everything was great. Easy to follow steps.blah blah blah blah blah
Have used it before.
Date of experience: May 11, 2024
Paid for expedited shipping for custom napkins. Never arrived in time for my husband's 40th surprise party. Never should have been on sale if couldn't produce! Should have used Etsy.
Tip for consumers:
Use etsy over zazzle
Products used:
Napkin never arrived
Date of experience: April 29, 2022
Hi Beth,
We are very sorry to hear of the delays you encountered! If you have not already been assisted, we ask that you reach out to us at social@zazzle.com!
Thank you,
Ryan
It was super easy and every invite was 100% customizable. I'm in love with my wedding invitations and shipping was a week early so it was just an extra bonus!
Google recommended
Date of experience: June 21, 2022
Went to order 3 things (A shirt, a pillow case, and a guitar pick), turns out they wanted to charge me to ship each item separately. Immediately canceled my order.
Date of experience: August 30, 2017
Hello Marina,
We truly apologize for the extended complication you faced with your recent order.
When multiple products are selected in an order, we offer separate shipping methods for each product because our products are manufactured and shipped from different facilities. The separate shipping methods are quite necessary in our goal of getting you your products in a timely fashion.
As the order # you provided isn't a valid one we have with Zazzle, I'll be sending you a private message requesting for your more info and we'd more more than happy to help with a reorder.
Thank you,
Christine
Everything was great, but I wish the automatic selection for shipping was the cheapest choice. I spent an extra $15-20 on premium shipping because I wasn't paying attention at checkout.
Date of experience: July 23, 2022
Ordered 100 graduation invitations and over half of them aren't usable due to the top or bottom being misaligned and information being cut off. Inexcusable for the cost of them.
Date of experience: May 11, 2022
Hi Nicole,
We are very sorry to hear of the issues with your invitations, we want to be of help here! We can be reached at social@zazzle.com where we would be happy to provide further assistance!
Thank you,
Ryan
I would give zero stars to Zazzle if that were an option. Their customer service is abysmal! I ordered buttons for an unofficial reunion at my alma mater. The design of the button included the university logo. I never received an email or any communication that they canceled my order because of that. I only found out that the order was canceled when I went to the site to see the status of my order. I called customer service and thought I had corrected the problem when I sent a new design without the university logo. The agent promised me I would get my order in time for the event and that the new design was fine. Then they canceled my order again, without any communication! I spoke to a manager to vent my complete frustration. The day before I leave for the event, they tell me I can't use the university name in any way. Had I been told that earlier, I could have received permission from the university or done a completely different design. Do NOT use this company if you want any customer serviceor if you want your product actually produced and delivered.
Date of experience: September 21, 2016
Hello Laura,
I am so sorry to hear about the overall frustration and inconvenience you have faced with your order.
I see that you you were assisted with this matter today.
You should be receiving a follow up email shortly.
Please feel free to reply to that email if you have any further questions.
Once again, I am very sorry!
Thank you for reaching out to us,
Terri
After reading all these one star reviews, my suspicion is validated. This is an unscrupulous company. I have received the royal runaround for a refund on a cheap defective product - right out of the box. I noticed another review here where a customer has been waiting for a refund for 27 days! Why should a customer have to wait a full pay cycle on a credit card refund? They state that a refund will take up to 21 days DEPENDING ON THE PROCESSING SPEED OF YOUR FINANCIAL INSTITUTION. They make it sound like YOUR bank is slowing things when the truth is probably more like that they do not issue a refund till the last day - if that, based on this other review.
The longest I have ever waited on a cc refund from any other seller - even hundreds of dollars - has been less than a week.
When I contacted them about this junk item, they said I could throw it away - what company does that? They probably pay pennies for this crap.
I have been put on endless hold by customer "service." It is more like customer abuse. You will have better luck calling the ORDER number *******935 to get through to a live person because they want to sell you another piece of junk. When I asked to talk to a supervisor, they put me on permanent hold. If you contact them by email they issue an automated case number and never follow-up. I have been issued three automated case numbers - no response.
Stay away from this company.
Date of experience: July 24, 2014
Hi Jay. If you could send us a private message with your information, we can look into this for you and have our team contact you. Thanks.
I ordered a customized keychain and pre-paid c.$40-45, which included shipping costs from UK to France. When the item arrived, I was away and my neighbor accepted it and left the package for me to find. Some weeks later, when I returned, I tore it open, loved the keychain and threw away the wrappings. It was only after that, when I saw my neighbor, that she explained that she had paid the shipping costs required by FedEx (I think; pretty sure -- an additional 31 euros, or c. 40-45 dollars) for delivery from the US, not UK whose Zazzle site I had ordered from. I paid her back, then looked at my order and asked Zazzle what had happened. Their reply indicated that this was a problem with "my loal distributor" and that I should try to get a copy of the bill from FedEx. As I do not even know the date of delivery and am not quite certain that it was FedEx, this is hopeless. So, I have a nice keychain (mass produced, simply custom engraved with one word) for which I have paid around $85.00. I really resent Zazzle's implying that this is somehow my fault -- when the only fault I had was to have used Zazzle. I wouldn't recommend this company to anyone.
Date of experience: March 6, 2011
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Dilraj,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine