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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I had ordered Family Reunion Invitations and specialized envelopes ~ I received my invites however, the envelopes weren't with them ~ I emailed customer service ~ Much to my surprise there was a response right a way ~ It was explained to me that they were specialized it would take longer to print ~ Explaining I had to send my invitations out ASAP I was told that they would expedite the process and it was escalated up ~ AGAIN, much to my surprise I had my envelopes within 3 days and was able to get my invites out in time... I can't say Thank you enough to Lorraine (Customer service rep) She took care of me keeping me abreast of every step ~ It was wonderful having someone care about me and my issue as much as I did... You have a real jem in Lorraine... I hope this gets to her boss so he/she can give credit where credit is due... BECAUSE of Lorraine and the way she handles my issue I will continue to use Zassle and tell everyone of my wonderful experience!
Date of experience: May 4, 2017
So fast, super cool. It's the second time I buy a Zazzle cards and I will repeat for sure
Date of experience: March 26, 2024
I enjoy that there are so many options to choose from and personalization is easy to manage.
Date of experience: April 11, 2024
I had to re-do my order of wedding ceremony programs and Zazzle gave me a full refund of my first order! I would definitely reccommend them to anyone!
Date of experience: July 12, 2012
I ordered may 7 2020 here it is june 7th still no order received they WILL NOT RESPOND to any emails for the most part there quick to charge your card WILL NOT REFUND! Well Monday morning I will be contacting my card services of fraudulent charges because Im not paying for something I never received! DO NOT ORDER FROM HERE YOU WILL NOT RECEIVE YOUR ORDER (SCAM) I received 1 email that only says thanks for ypur order im pissed DO NOT WASTE YOUR TIME ORDERING! Keeps saying will email you when order shipped! Card statement shows I paid May 7 & still hadnt received my ORDER! No order Id or anything! 0 starz if I could
Date of experience: June 7, 2020
Easy to use webpage to design invites. Ordering was simple and tracking was received in a timely manner. Shipping for 25 invites plus envelopes was a bit much
Date of experience: August 21, 2022
I was shocked! We received our Trump flags a few days after our prder.We love our flags and we will be doing more business with Zazzle! Thankyou Zazzle!
Seemed like a very reputable business after reading the reviews online.
Date of experience: August 18, 2022
I love the invitations for granddaughter bday party. The details are beautiful. I received them quicker than I thought. I will be doing more business in the future.
I was looking for someone make unicorn invitations, zazzle pictures stood out to me along with pricing. Thank you, I love them.
Date of experience: August 29, 2022
The case I ordered is just beautiful! The quality is exceptional and I couldn't be happier with it. I show it to everybody I know! Thanks for your great service and excellent product.
Date of experience: January 4, 2012
Loved all the items I got. Got them quicker than estimated. & had to cancel my first order cuz I forgot to write something on my invites & it was easy to cancel and replace my order.
Date of experience: August 26, 2022
I ordered several items after searching the web for the best quality. I am very satisfied with my purchases (several customized items for our 50th wedding anniversary) and other items.
Date of experience: July 5, 2016
Ordered wine labels for a ladies trip. They arrived in a timely fashion. Wish the postage wasn't so high for such a lightweight item- doubled the price of the item.
Had what I needed.
Date of experience: April 28, 2022
It's was very nice loved the shirt and the design would work with you again
Date of experience: April 26, 2024
Said they couldn't print my invites for my wedding because our engagement pictures had lightsabers in them. It's literally pictures of me and my fiance for our wedding... so dumb.
Tip for consumers:
If you have props in your wedding pictures maybe think twice about wasting your time
Products used:
All-in-one wedding invites
Date of experience: March 4, 2022
Hi Ashley,
Whilst we would be happy to print all designs on Zazzle, we do have policies in place that we must uphold. An email would have been sent to you confirming the reasoning for the cancellation. If you wish to discuss this further, you can contact contact_review@zazzle.com!
Thank you,
Ryan
I am very pleased with the cards I received from Zazzle. The pictures I chose came out very clear, colorful and were mounted perfectly. I will definitely be ordering from Zazzle again.
I've used Zazzle before and have had great results.
Date of experience: July 28, 2022
It was was everything I hope for and I order a 5t and it fit perfect true to it size. I will order again would have gave it a 5 star if came a little sooner and they offer free shipping sometimes.
Date of experience: August 7, 2015
I wanted a hoodie with my sons picture on it for my husband. It was delivered faster than I expected but the picture had a crease running thru it
I've used Zazzle before
Date of experience: July 5, 2023
Hi Julie,
Please reach out to us directly at social@zazzle.com so we can provide further assistance in relation to your order, thank you and have a great day!
Thank you,
Ryan
This company is a joke. I order a lot of things on line as do a lot of people in this day and age. I spent more money than I should have on a phone case that was never received by me. I contacted cs right away and was first given some bull about not being able to track it and for me to wait a few more weeks before I contact them again. Absolute nonsense! I contacted them back immediately saying that was unacceptable and then they said all the rigmarole about letting a different dept know etc. etc. And then today I still have nothing from them so again, I contact them and get this whole, it takes 3 business days to make a case and so on you'll get conformation etc. I have now put in a call to the BBB and they asked me to forward all the communication and come here to look at and leave a review. Not good business at all and am now looking for a different case and will be contacting them again for a FULL REFUND. Of course I will wait here to see what the representative will respond with, probably something like" Hi Kristi, we apologize and you can respond to such and such email... blah, blah, blah. After I cancelled my order and said I wanted a refund, I get an email from them saying that they had already sent out a replacement item but I would still get a refund. After 3 weeks I still had no item and no refund so I contacted them again and this time they said that no item had been shipped at all and that I'd get a refund immediately. I did get my refund in full about 3 days later. This company is shady and they do terrible business! I wanted to give it no stars but had to give it something.
Tip for consumers:
Keep looking, but hopefully soon this company will be non existence.
Date of experience: February 16, 2015
Hi Kristi. We apologize for the issues you had with your order. We will have our CS team follow up with you shortly via e-mail.
Very fast but I made a mistake in the size of the badge, we wanted it bigger
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Hi John,
I'm really sorry to hear about the sizing issues with your badge, but we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan
For very little money, these custom welcome signs for parties are a great way to start the festive mood. Also, they are a great memento for the honoree.
Used them often
Date of experience: July 5, 2022
Very, very disappointed on the face masks received. The masks (Fun Dog Face, Vintage American Flag Patriotic, MAGA and TRUMP 2020) were made from heavy weight polyester, making the mask quite stiff and rigid. Also, the sewing was poor, e.g., sewing stitches were not straight on all the masks especially, when using white thread against dark color (red and black) background. It was NOT representative of the picture shown on your site! The masks shown on your site used red thread against red background, and black thread against black background. If it was poorly sewn, it would not stand out as much as using the white thread! Additionally, it was stated that the product will be made by Zazzle Apparel various locations in the United States. This statement was very misleading. The main reason why I made this purchase was that the products will be made in the United States. These face masks were not made in the United States, but were made in Mexico and in China! If I had known these masks were made in Mexico and China, I would not have made this purchase! The quality of the masks was poor and expensive. More than disappointed... I am annoyed by the sloppiness of the products.
Date of experience: September 29, 2020
Hello L. L.
We're disappointed to hear you weren't happy with your Face mask order. For health and safety reasons, all face mask sales are final and are not returnable or exchangeable. However, under our Satisfaction guarantee, we will still be able to assist you in some manner, if you would like to contact us on social@zazzle.com.
Thanks so much,
James.
We created and ordered wedding invites. Super easy to use and fast shipping!
Date of experience: May 4, 2024
Experience ordering the cards was great but when I received them, I was disappointed to find the cards with extremely pixelated photos.
Date of experience: September 17, 2023
Hi Linda,
I'm very sorry to hear your cards did not meet your expectations.
I will be reaching out shortly to look into this further and I hope we can resolve this for you promptly.
Kind regards,
Craig
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
We're truly sorry to hear of the negative experience you've had with us, and we would like to help.
Unfortunately we are unable to locate the order with the information provided. If you are still in need of assistance, please send an email to social@zazzle.com and we would be happy to help!
Thank you,
Elena