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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95.1%
Positive
2,129
Neutral
53
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,662)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user ah767
New York
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Not the most easy to customize but you can customize everything which is super convenient.

Date of experience: June 4, 2024

Thumbnail of user torieannap1
Washington
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I love my badge. I will be ordering from you all again and look just like it was when it was created. Thank you Zazzle.

Date of experience: March 26, 2024

Thumbnail of user caroled18
GB
1 review
0 helpful votes
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December 20th, 2017

Ordered a gift of memorial keyring and never got it. Will never use this company again. Customer service is rubbish all they say is sorry.

Date of experience: December 20, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Carole,

I truly apologize that you never received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.

Unfortunately, the Order # you provided is invalid. I will be sending you a private message here requesting for your order details so that we can help look into this.

I look forward to assisting you further!

Thank you,
Christine

Thumbnail of user marym459
Texas
1 review
0 helpful votes
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February 21st, 2017

I would shop here again. I didnt receive my package the 1st time and they resent my order at no charge... Hassle-free
Good customer service

Date of experience: February 21, 2017

Thumbnail of user johannab160
Colorado
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

I ordered these business cards for my husband, the process was easy and simple. The wait wasn't too bad and they arrived in great condition.

Reason I chose this business:

I was searching and Zazzle came up, I thought I would try them out.

Date of experience: July 26, 2023

Thumbnail of user kn208
Arizona
3 reviews
1 helpful vote
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January 20th, 2023
Verified purchase

I have had a few run-ins with Zazzle service and they both ended in frustration and lies with no help in sight.

Tip for consumers:
Zazzle switches the sizing on item making them useless. "One size fits all" is a misnomer - they don't. They did at one point but now do not despite there there being no change to actual description.

Products used:
Embroidered hat

Service
Value
Shipping
Returns
Quality

Date of experience: December 21, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Kirk,

I am so sorry to hear about sizing issue you had with your Hat order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Thumbnail of user sofiaj51
California
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

It's kinda like cheap material to be honest couple of my cards had like small white spots on my black cards so it was a bit noticeable

Date of experience: November 23, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Sofia,

I am so sorry to hear that your cards had a printing issue and that the material was not great. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,

Katie Ann

Thumbnail of user haileed5
Colorado
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

The invitations are BEAUTIFUL & really good quality. They even arrived before they were supposed to! Super happy with this experience and service.

Date of experience: March 27, 2023

Thumbnail of user latashaj62
Ohio
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

The sweatshirt came out perfect. I didn't have time to do it myself. I hope it remain in good shape after washing

Date of experience: December 7, 2023

Thumbnail of user taram513
California
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Thank you so much it was beautiful done. I greatly appreciate the look of the frame.
The only thing would be mice to be a little bigger

Date of experience: May 21, 2022

Thumbnail of user angelo8
Louisiana
1 review
1 helpful vote
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December 11th, 2011

The prices are great, the merchandise is awesome, and I received my order in VERY quickly! Thank you guys! I will be a returning customer! =D =D

Date of experience: December 11, 2011

Thumbnail of user courtneyh480
Virginia
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

My invitations came out exactly as I designed them and with better quality than I expected. The price was also very reasonable, I got them on sale!

Reason I chose this business:

A friend used them

Date of experience: April 26, 2023

Thumbnail of user daraa4
Washington
2 reviews
0 helpful votes
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January 3rd, 2016

The Mugs were a cute gift for my husband's colleagues. The recipients got them on time and they seem to like them. The "honey badger" jokes continue!

Date of experience: December 31, 2015

Thumbnail of user karenc291
GB
1 review
0 helpful votes
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March 29th, 2018

Excellent help from start to finish, Jon went over and above to help me when I really needed it.

Hope to have a very happy resident soon!

Date of experience: March 29, 2018

Thumbnail of user andreaj175
California
2 reviews
0 helpful votes
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August 6th, 2022
Verified purchase

Zazzle has a great selection of products at a reasonable price. I was easily able to customize my invite. It was delivered on time in great condition

Reason I chose this business:

Variety of invites

Date of experience: August 6, 2022

Thumbnail of user mareisham
Maryland
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

They came out so beautiful! I am so pleased with them! And the price is reasonable and exactly what we wanted in color and format! Thank you!

Reason I chose this business:

I actually found out about this website browsing on google. Glad I found this website now i will be ordering all of my invites through you all.

Date of experience: June 24, 2022

Thumbnail of user marya3503
Connecticut
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

The loss of my husband was traumatic. Ordering thank you cards with his picture was very easy and made the process of putting him to rest easier.

Reason I chose this business:

Selection and quality of thank you cards

Date of experience: August 6, 2022

Thumbnail of user annak1373
Colorado
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

I am very pleased with the quality of the invitations. They look so nice! The order came in a timely manner. I appreciate it, too. Thank you.

Reason I chose this business:

Friend recommended

Date of experience: March 13, 2023

Thumbnail of user bjg29
New Jersey
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

The design of the sign exceeded my expectations... looked just as it did when I ordered online. The delivery was extremely prompt!

Reason I chose this business:

I've ordered a sign previously and loved it!

Date of experience: October 31, 2023

Thumbnail of user janeh983
North Carolina
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

My Zazzle order was easy to place. I was pleased with quality of invitations and fast shipping. Glad it was an option!

Reason I chose this business:

I chose the invitations I ordered because of the ease in finding the right color and ease of creating on the Zazzle sight.

Date of experience: November 8, 2023

Thumbnail of user hectorg371
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Not the standard size of a wine label. Wish it wouldve have been to cover the original

Date of experience: June 3, 2024

Thumbnail of user douglasg514
Arizona
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

The invitations turned out just how they looked on-line. My new neighbors loved the design and most are coming to the party.

Date of experience: October 13, 2022

Thumbnail of user jenniferj1978
New York
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Many choices to pick form. I like that fact it gives you the option to add more items from the same theme.

Date of experience: August 14, 2022

Thumbnail of user kareng2144
Texas
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Love these invites. Such an easy process. Template was easy to personalize and the paper upgrade I did was really worth it.

Date of experience: May 21, 2022

Thumbnail of user lisaf2198
Colorado
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

We received our cards and they are beautiful. I will use Zazzle again in the future. They were fast and on time.

Date of experience: November 19, 2022

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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