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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
They were the hit of the Eclipse Party, and looked great!
Small Businesses and Speed of Custom Order
Date of experience: April 13, 2024
This item is a repeat order for me. I love the design and color quality is very good.
Date of experience: December 11, 2023
I'm so angry with this company, Zazzle, they have terrible customer service and the site is anything but user friendly. We purchased the Groupon for it, because it seemed like a great deal, 75 cards for 30 dollars, when normally the cards were almost $2 a piece. I also ordered my son his first ornament with his picture and all on it. After I checked out, my confirmation email showed they added an additional ornament. So after going back and forth with customer service, and them CANCELING my order all together and making me reorder. We now won't be getting our Christmas Cards in until December 24th. How in the hell am i suppose to mail those out before Christmas? Freaking stupid. WORSE COMPANY. I will never, ever, ever order from them again, and I highly suggest no one attempt to order from them either. There are way too many competitors for this company to have made this big of a mess up. It's ashame too, as my little one isn't even a year old, and we have a lot more cards, announcement, invites, and momentos to order in the years to come. Be sure to read the reviews on their Facebook, there are tons of comments similiar to mine.
Date of experience: December 19, 2013
The site was user friendly and product was excellent quality.
They guaranteed order complete to buyer expectation.
Date of experience: April 14, 2024
My thank you cats turned out AMAZING, exceeded expectations! And also arrived earlier than quoted, which is always a lovely surprise!
Date of experience: August 23, 2023
Absolutely loved these invites, cute & simple. Easy ordering & fast delivery.
Date of experience: April 10, 2024
Great selection and speedy service! I have used Zazzle for multiple cards and I am always happy!
Date of experience: April 10, 2024
Baby invitation Came on time and exactly what was ordered and designed.
Had the design I was looking for.
Date of experience: April 10, 2024
Quick delivery and great quality. I would definitely order from zazzle again!
Date of experience: April 15, 2024
Although the customer service team was really friendly and kind, the rest of our experience was as bad as it can get!
We ordered 15 custom kindle covers on a Thursday and all was great! They were quoted to arrive the following Tuesday. On Tuesday we receive nothing and no shipment notification from Zazzle. I check in online and see that our delivery has shifted by another week! No one notified us about this delay, so I reached out and they changed our delivery method (for free) and apologized for the situation. The problem was that we were moving offices the Friday of that week and this was an aggravating but not serious situation. They updated my address and were very helpful.
The kindle covers were ordered with two and a half weeks to go to our Board meeting. This was a time sensitive order and anyone working with print vendors know that this isn't an unrealistic deadline.
A day after the shipping issues were resolved I receive an email that they cannot fulfill my order because they are out of stock of kindle covers! You heard right! Out of stock! This is a week after they accepted my order, charged me money, were 'in production for 4 days' and now they cannot fill my order. This is a week and change until I need to be at the Board meeting, covers in hand! It is unbelievable. When I called to inquire what happened - apparently, they had the stock when the order was placed but subsequently ran out and only realized this a week after I placed my order.
I cannot put into words how unbelievably shocked I am at the blatant mishandling of their business. My covers were due to start printing a day, maybe two after my order was placed. They had the inventory on hand at that time. It is just good business to ensure ongoing production by not taking on orders which cannot be filled. Has anyone on the team taken an operations management course or any business courses at all?
Tip for consumers:
Don't use this vendor!
Date of experience: June 30, 2016
I raved to my boss and everyone else I know how wonderful Zazzle is. And then I designed and ordered over $100 worth of sweatshirts and mousepads. It's been weeks now and nothing. All I get when I email customer service is how sorry they are how it's their manufacturers fault, blah blah blah. They can't even tell me when it will be done. Then for all my trouble they offer me $5 off my next order. HA! Like I will EVER order ANOTHER THING from Zazzle again. I look like an idiot in front of my boss AND her friend isn't getting his sweatshirt like she had planned. Pathetic customer service. I will not EVER EVER EVER use this service again and will make certain I post this awful review everywhere I can. The people at Zazzle should be ashamed. They won't be, they will just keep collecting their money all the way to the bank and laugh at those of use who use a service, PAY FOR THE SERVICE, and then don't get our items or any kind of notice as to when they might arrive... Did I mention it's been 2 weeks since I ordered?
Tip for consumers:
Find another company that does this. There are plenty and they actually do what they say they will.
Date of experience: February 23, 2018
Hello Micky,
I am so sorry to hear about they delay with your order and overall Zazzle experience. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be looking into this personally and will be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
The pins were of really good quality as always. Fast shipping as well on this order.
I chose Zazzle because it was the only website where I could find anything P865 Related To Purchase.
Date of experience: March 7, 2024
Easy order process, Fast delivery, and the items were perfect!
Used them for my friends bridal shower invites and loved it so much I wanted to use them for my bridal shower invites and other paper items
Date of experience: April 14, 2024
A great website! Easy to use, an abundance of fun and practical projects for gifts and "just because"!
Date of experience: October 25, 2012
The process was very easy. I was able to create and change things with out any problems. I'm
Date of experience: April 26, 2023
It was awesome-I was pleased with the cake topper that I ordered for my daughters gender reveal party.
Date of experience: March 25, 2014
I was pleasantly surprised by the great customer service. I had an issue and very friendly easy return.
Date of experience: November 11, 2020
I love this company. It doesn't disappoint. I was skeptical at first, but my order came absolutely perfect
Date of experience: June 18, 2022
So easy to use, and most anything you want is available. Item was wonderful, printing was very nice.
Date of experience: April 30, 2012
Lots of information…. Easy to shop…very fast delivery service…. The finished product was of excellent quality…….
Did want to buy a printing program for labels.
Date of experience: June 21, 2022
Still waiting for goods to arrive, keep creating and emailing case, still heard nothing not even an acknowledgment.
Date of experience: June 29, 2014
Hi John. Thank you for your feedback. We apologize for the issues you had with your order. We do see that our CS Team has been in contact with you via e-mail. If you have any further questions or concerns, please feel free to reply to that e-mail. Thanks.
The image you reproduced on a coffee mug for me is fabulous! Very clear and professional. Thank you.
Date of experience: June 28, 2012
What do you guys think about the Deaf shirts... ridiculous, offensive, or just stupid. ---Deaf (Would Be) Customer
Date of experience: June 21, 2012
It was easy to edit the invitations, they have a variety of very beautiful templates, very unique too.
Date of experience: June 24, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Thank you for your feedback and we apologize for any frustrations and inconveniences this experience has caused. It looks as though a member of our CS Team has tried to reach out to you via email in regards to your experience. If you could respond back to their email and they will be more than happy to try and assist you further. Thank you.