• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
59
View ratings trends
338
See all photos
How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user susane1305
Tennessee
1 review
0 helpful votes
  • Send Message
June 24th, 2022
Verified purchase

Order was delivered quickly (sooner than expected!). Quality as expected, accurate to the picture on website. Very satisfied.

Reason I chose this business:

Designs available where what I was looking for and price reasonable

Date of experience: June 24, 2022

Thumbnail of user paulas1245
Massachusetts
1 review
0 helpful votes
  • Send Message
October 11th, 2023
Verified purchase

Website was easy to navigate to order tote bags with my artwork on one side
Colors look great

Reason I chose this business:

Used in past

Date of experience: October 11, 2023

Thumbnail of user jois24
Alabama
1 review
0 helpful votes
  • Send Message
May 16th, 2022
Verified purchase

My bridal shower invites came much faster than expected and they are so beautiful! Definitely exceeded my expectations!

Date of experience: May 16, 2022

Thumbnail of user jasone271
Florida
2 reviews
0 helpful votes
  • Send Message
July 6th, 2022
Verified purchase

. The product I got was even better than anticipated. I will happily do business through Zazzle again.

Reason I chose this business:

Random chance

Date of experience: July 6, 2022

Thumbnail of user krisannj
Georgia
1 review
0 helpful votes
  • Send Message
February 23rd, 2017

If you want to customize ANYTHING, this is the site! I was able to choose my design and there are buttons and links to help me customize even further.

Date of experience: February 23, 2017

Thumbnail of user terrak16
Oklahoma
1 review
0 helpful votes
  • Send Message
April 28th, 2022
Verified purchase

They turned out great. From start to finish the process was fast and easy! Great quality of product!

Date of experience: April 28, 2022

Thumbnail of user jackelynw1
North Carolina
1 review
0 helpful votes
  • Send Message
April 29th, 2022
Verified purchase

My experience with zazzle has been awesome my baby shower invitation look good and they came on time

Date of experience: April 29, 2022

Thumbnail of user megana446
Texas
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

My Christmas cards are gorgeous! Even better than I expected. I got them within two weeks of ordering!

Date of experience: November 21, 2022

Thumbnail of user maryv1566
Illinois
1 review
0 helpful votes
  • Send Message
March 27th, 2023
Verified purchase

My experience was great! Easy to order and invitations were just as I was hoping for.

Thank you

Date of experience: March 27, 2023

Thumbnail of user gregoryr573
Virginia
1 review
0 helpful votes
  • Send Message
July 23rd, 2022
Verified purchase

Super easy to edit and delivered quickly! Got invitations for my sisters baby shower and everyone loved them.

Reason I chose this business:

They have super cute invites for an affordable price.

Date of experience: July 23, 2022

Thumbnail of user kennesad
Illinois
1 review
1 helpful vote
  • Send Message
June 10th, 2017

I love how pretty my binder turned out. Exceeded my expectations. Arrived on time and very well packaged.

Date of experience: June 10, 2017

Thumbnail of user noral16
Ohio
1 review
0 helpful votes
  • Send Message
June 21st, 2017

Great customer service, my associate was able to help me out through a very confusing order. Great experience

Date of experience: June 21, 2017

Thumbnail of user amye933
Missouri
2 reviews
0 helpful votes
  • Send Message
July 26th, 2022
Verified purchase

We always use Zazzle for our office event party invites. Awesome price and they always turn out great.

Reason I chose this business:

Variety of designs and great prices

Date of experience: July 26, 2022

Thumbnail of user partyh
Florida
3 reviews
22 helpful votes
  • Send Message
June 16th, 2017

Zazzle customer support corrected error and replaced order printed incorrectly.
Very helpful in response with persistence in request.

Date of experience: June 16, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Party H,

We are so sorry to hear that you received your order with the template information on the back.

I will personally be looking into this and I will email you shortly.

Thank you for your continued patience,
Terri

Thumbnail of user kellys2111
Georgia
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase

I received my order in a timely manner. Everything was packaged well, with no damage to the order.

Date of experience: March 29, 2023

Thumbnail of user tamalas8
Maryland
1 review
0 helpful votes
  • Send Message
August 31st, 2022

I ordered some invitations. The printing was horrible. The invitation order mistakenly included an invitation from another person's order and their card looked badly printed as well. As if the printer was running out of ink. I also bought some enclosure cards and 4 were missing from the quantity I ordered. Not a big deal on that one but it just adds to the bad experience. I contacted customer service 4 times (!) over 2 weeks every time promised they will reprint and get the invitations out to me and nothing. Apparently the printing department has not gotten back to the many requests from customer service. So much for that easy satisfaction guarantee they claim. After all the time I spent shopping and deciding on the perfect style, paying for several samples and placing an order way in advance so that I would be ready... I am very disappointed that I have to mail out these horribly printed invitations to my guests. The look of the printing just does not fit my style or the vibe I wanted to create for the event but I have no other choice at this point. I have to mail out the invitations in time even though I am sending out something that looks bad. I just give up but I am certainly not ordering from here again. I need to get vows printed and some menus printed. There has to be another option. The only positives are that the enclosure cards did look nice and were printed in the way I expected for the invitations. (even though I did not receive all of them) And, the customer service agents were polite. Megan, the person from my 4th and final call, really did seem sympathetic when we spoke. But at the end of the day... I will just send out these bad quality cards and take my business elsewhere.

Date of experience: August 1, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Tamala,

I am so sorry to hear about invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I will be sending you a private message so that we can help look into this.

I look forward to assisting you further!

Thank you,
Zazzle!

Thumbnail of user kazandrad
California
1 review
0 helpful votes
  • Send Message
May 8th, 2022
Verified purchase

They came out exactly how I wanted them. Smaller than what I expected though. Printing was very nice.

Date of experience: May 8, 2022

Thumbnail of user pamelab1942
Michigan
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

I received my Rehearsal Dinner invitations and they were beautiful! Excellent quality of both the invitation and envelope!

Reason I chose this business:

Convenience, easy to edit and lots of choices!

Date of experience: August 9, 2022

Thumbnail of user courtneyh486
Texas
1 review
0 helpful votes
  • Send Message
June 19th, 2023
Verified purchase

The Design portion was simple and shipped out quickly. I am happy with the quality as well…

Reason I chose this business:

It was simple to design

Date of experience: June 19, 2023

Thumbnail of user tesss45
Washington
1 review
0 helpful votes
  • Send Message
February 13th, 2023
Verified purchase

My son and I were thrilled with the invite! Just as I expected. Will order again in future!

Date of experience: February 13, 2023

Thumbnail of user patriciam3810
Georgia
1 review
0 helpful votes
  • Send Message
June 14th, 2022
Verified purchase

Love the card beautifully made. Will be ordering again soon. Happy I found
This website. C

Thanks again

Date of experience: June 14, 2022

Thumbnail of user roberth6403
Delaware
1 review
0 helpful votes
  • Send Message
August 28th, 2023
Verified purchase

Very easy website to use! We designed our own business cards and t shirts and they were great!

Reason I chose this business:

Business cards and custom T shirts

Date of experience: August 28, 2023

Thumbnail of user melissad1870
Tennessee
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

I was very pleased with the outcome of he invitations I ordered. Super easy process and received quickly.

Reason I chose this business:

Saw on line and likes that I could customize and have printed.

Date of experience: August 17, 2022

Thumbnail of user karenw3415
Texas
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

It was fine. Exactly what I ordered and on time. There was a nice selection to choose from.

Reason I chose this business:

My daughter found it.

Date of experience: August 30, 2023

Thumbnail of user dianh24
Georgia
1 review
0 helpful votes
  • Send Message
June 15th, 2022
Verified purchase

Easy to order. Very quick turnaround. Received within a week! Very high quality. Love the invitations I ordered.

Date of experience: June 15, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?