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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Looking for a special birthday card, Zazzle always has it! Easy to shop, order and have it delivered.
Zazzle always has what I am looking for!
Date of experience: June 14, 2022
The rehearsal dinner invitations turned out wonderful! They are of excellent quality! They even arrived several days early!
Date of experience: May 10, 2022
I placed a $427 order and the very next day a 25% off site wide coupon comes out... I am crushed. Do you think they would honor that? Should I ask?
Date of experience: June 11, 2018
Great experience with Zazzle! I will be ordering from them again!
They popped up at the top of my Google search
Date of experience: April 14, 2024
The site was very easy to use and the end result was just what I wanted.
Found it online while searching
Date of experience: April 11, 2024
We ordered a Video recording cap from Zazzle. It was so badly made, and did not work, so we returned it. Also we ordered greeting cards from Zazzle, on Feb 9th, for arival on Valentine's day. Today is February 19th, and still nothing was received. AVOID SAZZLE AT ALL COSTS.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 18, 2017
Hello Jerry,
I am so sorry to hear about the delay with your order. I do see that our customer support team responded back to your e-mail. I will follow up with you as well to address any other questions or concerns you may have.
I apologize for the inconvenience again, and look forward to assisting you further!
Thank you,
Christine
TL; DR:
-Confusing (borderline sneaky) interface led to unusable cards
-Friendly but false information on pricing from e-chat
-Refused to comp for necessary express shipping on re-order
-Re-ordered cards were LATE despite paying express shipping price
I found the card design interface quite confusing, but I liked the template so much I stuck with it. That was a huge mistake. There is a tiny box you need to click if you don't want a QR code printed in the middle of the text on the back of your card (this is an extra $.12 per card, which I was later told would be per *order,* not per card, which is false). The cards came quickly, but they were unusable because of the stupid QR code overlapping text.
This is never a problem with Vista Print, which I will go back to using, because they have a magnified "Here's How Your Card Will Look" front-and-back feature that you have to approve before you order.
I e-chatted with a robot or person who was friendly, but did not have good information, and who told me I would get a "special 50% off" code for my trouble, along with a comped re-print of my cards. I was hoping to apply this discount to the new batch of cards I needed to order, because the express shipping fee was so high, and I now needed to rush. When I got to the checkout, I couldn't apply my "special code" because the cards were technically already 50% off-- but I wasn't told that-- all it did was reject my discount.
I wrote a couple suggestion emails (they were perfectly friendly--I promise) and got back some emails from the company that were totally irrelevant and slightly snippy.
The last straw was that the cards I had to re-order with express shipping ($$) were LATE. I still haven't received them. They say they're still due on 12/21. It's now 12/22 and they haven't arrived. I e-chatted with the robot person about this, and she gave me a store credit for the price of the shipping, which is nice, but I really would like them to comp the shipping altogether, because I'm feeling pretty done with this company.
Good thing there are 12 days of Christmas, because these cards aren't going anywhere anytime soon.
Date of experience: December 22, 2023
Hello Rachel,
I am so sorry to hear about your holiday cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
I was very happy with the Graduation announcement that I ordered
Prices are very reasonable.
Date of experience: April 10, 2024
This company is THE WORST. They sent me my wedding invitations half bent because the envelope they mail things in is flimsy AND they all had huge cuts across the top. They were supposed to have rounded edges and half of the corners weren't even cut all the way, the corner was hanging off. I had also ordered RSVP cards that were double sided. They sent me the first set with the back printed upside down, then mailed an EMPTY ENVELOPE with no RSVPs, and then mailed them a third time with the back printed upside down AGAIN. Each time I needed a replacement, they seemed to have forgotten about my order because I had to contact them multiple times before each order would ship even though they 'expedited the process.' It took me a total of 5 weeks to finally get my order right, which delayed getting my invites out. The best refund they would offer me was 50% off my next order. This all ended about a month ago and today I just got an email saying my order is on it's way. It's another set of RSVP cards that I didn't request and don't need. Do yourself a favor and never use this company.
Date of experience: May 25, 2018
Hi Hayley,
I am so sorry to hear about what has happened with your invitations and RSVPs. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin
It's pretty nice looking and somewhat easy to navigate. The parts that are not make up for it by being intuitive. Clean and not busy.
Date of experience: March 27, 2013
After buying something from Zazzle, we found fraudulent charges from them on our credit card, which they refused to remove. Avoid them at all costs.
Date of experience: July 27, 2013
Love this site! I've gotten lots of great personalized products both for my self and gifts. I get tons of compliments on my zazzle items!
Date of experience: June 8, 2012
I bought three shirts form this website they were delivered way earlier than we expected. Very good quality shirts they are lasting a long time.
Date of experience: October 15, 2013
It was so good everything came out perfect i will definitely place an order again not a waste of money and such a good experience
I loved all the designs and it wad right for what i needed
Date of experience: July 6, 2022
Wonderful! I will for sure be ordering again! I ordered baby shower invitations and they turned out perfect! I also received them within a week.
Date of experience: May 23, 2022
So many fun products to browse, plus if I can't find what I want I can just make it! Delivery time is great as well.
Date of experience: November 3, 2015
Ordered a beautiful set of business cards and to date still nothing received.
MOney been taken from me and I have no cards. So upset
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2017
Hello Adam,
We are so sorry to hear you have not received your order. I can verify our team reached out to you via email as of today, but I will also be reaching out to see how we can make this right.
Best Regards,
Amanda
Zazzle Customer Support
I have been designing for and buying from zazzle for years and they are continually working to make every facet of their customer service better.
Date of experience: April 2, 2018
Didn't plan on getting save the dates, but my fiance suggested we should look into it. Fell in love the template and they look amazing.
Easy to use and great sales
Date of experience: July 21, 2022
I ordered baby shower invitations- they were easy to edit and modify. The order came quickly and we're of high quality. Will definitely use again.
Date of experience: July 21, 2022
The designer emailed me personally to thank me for ordering one of her designs.
They came in a good timely manner & they look great!
Repeat costomer
Date of experience: May 31, 2022
Great quality cards and artwork with easy order process and quick delivery... what's not to love! I like this company and will be coming back.
Date of experience: May 3, 2022
The product arrived on time and in great condition. The card is just beautiful and exactly what I needed for my daughter's bridal shower gift.
I liked the ability to customize the exact wording I needed with the picture content I was looking for.
Date of experience: August 9, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Trisha,
I am so sorry to hear about the issue that you ran into with your order.
I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Kevin