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Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
59
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user sarahl1755
Illinois
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

I was very pleased with the postcards I ordered. They were so cute and seemed of great quality. I will definitely order from dazzle again.

Date of experience: June 11, 2022

Thumbnail of user robertw6289
Georgia
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

The items I ordered were exactly what I expected and arrived sooner than expected.

Reason I chose this business:

Internet search

Date of experience: April 11, 2024

Thumbnail of user joannam436
Washington
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I loved it!The only thing I didn't like is not having enough envelopes.

Reason I chose this business:

Looked like a great company to purchase from

Date of experience: April 4, 2024

Thumbnail of user carliec17
California
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

Do NOT use this company if you do not have months and months to spare prior to needing your products! I am a bride to be and I started the process of getting invitations, RSVP cards, belly bands, envelopes, and labels in February. Due to damages, Poor quality of blurry fuzzy writing and pixelated images, 1/2 my belly bands came misprinted and it takes FOREVER to receive a replacement order. More than half my envelopes arrived damaged, took forever to receive the replacements and when they arrived they had sent the wrong size so it's now 4
Months later and I still have been unable
To send out my invitations! Multiple attempts were made and different orders placed for labels that were legible! My invitations originally came on the wrong paper type and had to be reprinted… my RSVP cards are the exact same size as the envelopes and it has been a nightmare for me and my guests to gracefully force them into their envelopes. I have been such a chill bride up to this point and I get the run around with their different customer service reps! I had one quality one that empathized with me, so THANK YOU TOM! Otherwise this has been an absolute clustered unbelievable nightmare! So many of these poor quality and misprinted items should have been seen and addressed prior to shipping to me. Instead I waited and then had to order replacements and they are taking FOREVER! I'm overwhelmed and disgusted at this point! They also do not refund only offer store credit so I have been stuck using them for this entire process and I thoroughly REGRET it!

Tip for consumers:
JUST DON’T!!!! Save yourself grief and heartache MOST items will come wrong or very poorly printed. Fuzzy Blurry and shipping on most products takes FOREVER! Replacement orders are not rushed even when expedited shipping is offered. I would order one of what you are interested in if you decide to try them and then place your full order. Otherwise look somewhere/anywhere else for your personalized gifts and paper products

Products used:
Invitations, Belly Bands, rsvp cards, custom envelopes, labels, customs mug, custom card, custom sign

Service
Value
Shipping
Returns
Quality

Date of experience: April 24, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Carlie,
We are sorry to hear of all the issues you have encountered! If you still require assistance, please contact us at social@zazzle.com so we can assist further!
Thank you,
Ryan

Thumbnail of user kevins3752
Iowa
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

I got t-shirt and tie. They look good. Maybe I order some next time

Reason I chose this business:

Because I didn't choose Zazzle> I look for t-shirt and tie website I found it and order them. I look for website accept design everything. That's why I order zazzle

Date of experience: March 29, 2024

Thumbnail of user richelled30
Washington
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Easy to order and fast shipping! Product is great quality

Reason I chose this business:

Found Zazzle by searching and turned out to be a great purchase. Will use Zazzle from now on and recommend

Date of experience: April 11, 2024

Thumbnail of user bereat1
California
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Fast and easy website navigation. Nice designs. Great pricing and fast shipping.

Reason I chose this business:

Variety of Designs and easy ordering

Date of experience: April 10, 2024

Thumbnail of user coreym425
Minnesota
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

No issues. I would buy again. No problem. I loved the packaging.

Reason I chose this business:

Sent by our school

Date of experience: April 10, 2024

Thumbnail of user deborahp2094
Kentucky
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Fast delivery ease and finding product and description

Reason I chose this business:

Product availability

Date of experience: April 11, 2024

Thumbnail of user receeb2
New Mexico
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Loved the way my order came out, it came out beautiful. Order came in time!

Reason I chose this business:

Love the options that was given

Date of experience: April 11, 2024

Thumbnail of user debbiec1400
Virginia
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

I liked the invitations but didn't like zazzle putting marketing on the envelopes very dssapointed.

Reason I chose this business:

Won't choose again

Date of experience: April 10, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Debbie,
I'm sorry to hear that you were not completely satisfied with your invitations order. I have now reached out to you by email to provide you with a suitable resolution.
Feel free to respond to my email should you have any further concerns or inquiries and I'd be more than happy to assist.
Kind regards,
Craig

Thumbnail of user bobbig125
Indiana
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

My order was incredible! Even better than pictured!

Reason I chose this business:

Price and speed

Date of experience: April 10, 2024

Thumbnail of user mateuszt4
Washington
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Looks good fair price definitely will order more stuff

Date of experience: April 10, 2024

Thumbnail of user samanthar1029
Texas
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Got them on time and they looked great. Would definitely order again.

Date of experience: April 10, 2024

Thumbnail of user tammyd755
North Carolina
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

These invites for my son's Graduation were perfect!

Reason I chose this business:

They offered a great product and I was able to have them printed and shipped to me - no download and having to print myself! Thanks Zazzle!

Date of experience: April 11, 2024

Thumbnail of user mariag3229
California
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Very is to create. Great inventions. I would highly recommend.

Date of experience: April 11, 2024

Thumbnail of user debral1296
Massachusetts
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Easy ordering, showed up as what I expected and on time!

Date of experience: April 11, 2024

Thumbnail of user jr1035
Wisconsin
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Fast shipping, off the wall design choices, not iron on cheap shirts!

Reason I chose this business:

Word of mouth.

Date of experience: April 10, 2024

Thumbnail of user sharonb3432
Texas
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

I would have liked more interaction from your company with my final product.

Reason I chose this business:

The product

Date of experience: April 11, 2024

Thumbnail of user maryh5181
Texas
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

I loved the designs available. Many wonderful possibilities!

Reason I chose this business:

Recommend by someone who used it.

Date of experience: April 11, 2024

Thumbnail of user jenniferf2748
California
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

The T-shirts look terrific! Great quality! Fast service! I would recommend you to anyone.

Date of experience: April 10, 2024

Thumbnail of user marisam192
Ohio
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Order came faster than expected and cards were easy to edit

Reason I chose this business:

To make custom cards for my dogs birthday party

Date of experience: April 11, 2024

Thumbnail of user patriciad2871
Maryland
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Postcards on matte stock are even more beautiful than I expected.

Reason I chose this business:

Have purchased before with good result.

Date of experience: April 11, 2024

Thumbnail of user lisac4952
New York
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Process was simple and received the invitations within a week.

Reason I chose this business:

Found site online

Date of experience: April 10, 2024

Thumbnail of user maryl4448
South Carolina
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Great! Came just as designed and was really quickly delivered.

Reason I chose this business:

Found online

Date of experience: April 10, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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