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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 95%
Positive
2,097
Neutral
54
Negative
57
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user kathyg929
New York
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

Large variety to choose from. I like how the site shows what the product will look like as I made selections.

When requiring more information from my end, I was hoping to hear back that things were moving forward. I heard nothing and emailed for a response. After a day or 2, I looked at the original email and saw the order was moving forward. I’m very happy with it, yet would’ve liked a response to my email. I was heading out of town and wanted to complete this order before leaving.

Reason I chose this business:

User friendly and a great price.

Service

Date of experience: October 10, 2022

Thumbnail of user belindar161
Florida
2 reviews
0 helpful votes
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July 23rd, 2022
Verified purchase

The card was the best of quality, craftsmanship and creativity!
Thank you for creating such a lovely card for wonderful memories!

Date of experience: July 23, 2022

Thumbnail of user jenniferw3095
Maryland
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Easy interface to build the invite and the quality of the product, even at the base stationary is great. Very happy!

Reason I chose this business:

Used previously.

Date of experience: January 30, 2023

Thumbnail of user alyssaf30
Michigan
1 review
0 helpful votes
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April 5th, 2018

The rep I talked to was so helpful. Great company to work with. Glad to have the support that Zazzle offers.

Date of experience: April 5, 2018

Thumbnail of user nicolep1207
Wisconsin
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

The invitations were exactly how I wanted. Exact design and colors. They looked beautiful! They were not damaged when they arrived.

Date of experience: May 3, 2022

Thumbnail of user alexandrav99
Arizona
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

Website was really easy to navigate and shipping was super fast. My items came earlier than expected which was really nice.

Reason I chose this business:

Easiest website to navigate

Date of experience: May 1, 2022

Thumbnail of user taylorr362
Michigan
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

I made birthday invitations for my daughter, making them was simple, ordering was simple, and they came sooner than I expected.

Reason I chose this business:

We had used Zazzle for baby shower invitations and loved them, so we knew where we were going to go for all of our future needs.

Date of experience: July 24, 2022

Thumbnail of user rebeccab2152
Arizona
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

The paper description was spot on. Loved the options for cards. Went with a postcard and am happy with the simplicity!

Reason I chose this business:

Creative freedom!

Date of experience: September 23, 2022

Thumbnail of user ambreas
Georgia
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

I had a great experience with Zazzle! The invitations were done beautiful and I received quicker than I thought I would!

Reason I chose this business:

I wanted printed invitations that I could mail to people and didn’t have to print off myself.

Date of experience: February 17, 2023

Thumbnail of user danm64
Dan M.
New Jersey
1 review
1 helpful vote
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February 1st, 2014

Was unsure about it at first, but it has shown to be very good!
Great deals, great printing, overall good experience.

Date of experience: February 1, 2014

Thumbnail of user brandys232
Alabama
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

Very easy and fast delivery. I will be ordering from them again very soon. It will be my sons graduation invitations!

Date of experience: March 30, 2022

Thumbnail of user emeraldh9
Texas
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

Shopping was easy and the results perfect! I found something I liked and was able to customize it for our event.

Reason I chose this business:

Had exactly what I was looking for.

Date of experience: August 19, 2022

Thumbnail of user lindar99
California
1 review
0 helpful votes
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November 19th, 2015

A fast and fun way to send a holiday card to neighbors and friends, no matter the occasion.
Would highly recommend.

Date of experience: November 16, 2015

Thumbnail of user penelopez
Missouri
1 review
1 helpful vote
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August 13th, 2014

I received the wrong order. I emailed customer support and received a generic response that in no way addressed the problem.

Date of experience: August 10, 2014

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Penelope. We apologize for the issues you had with your order. We do see that our CS team did assist you and the issues were resolved. Thanks.

Thumbnail of user kathleenm2308
Nevada
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

It was so easy to create and pick out the cards I wanted. I was very happy with the finished product.

Date of experience: November 22, 2022

Thumbnail of user robynf
Canada
1 review
1 helpful vote
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September 22nd, 2012

I was searching for unique, professional business cards, and I found them at zazzle.com. I get so many compliments on them!

Date of experience: September 22, 2012

Thumbnail of user elizabethb3436
New Jersey
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

I wanted to know if there is a flaw in the badge I ordered. The top of the pass has a strip of white that was not shown in the mock up.

I have not received a response yet.

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: October 4, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hey Elizabeth,
We are so sorry to hear that this had happened to your Badge order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.
We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953.

We look forward to assisting you further

Thanks,
Adam

Thumbnail of user ashliej12
Massachusetts
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

The shopping experience and quality was wonderful! However, the delivery company left them out covered in snow and almost ruined them!

Reason I chose this business:

Family referral

Date of experience: January 30, 2023

Thumbnail of user stephaniet98
Georgia
1 review
0 helpful votes
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March 30th, 2018

Fast, easy, affordable, and above all fabulous online customer support. The online customer help chat gets the problem resolved in minutes.

Date of experience: March 30, 2018

Thumbnail of user suzys81
Oregon
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

They turned out so cute! The process is easy and fun and they arrived so quickly! I'll definitely use Zazzle again!

Reason I chose this business:

Previous great experience with them

Date of experience: March 1, 2023

Thumbnail of user peggys544
Nebraska
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

These magnets are adorable. We are using them for our gymnastics camp to give to campers as prizes for working hard.

Reason I chose this business:

Bought a pull out banner that we love.

Date of experience: June 25, 2022

Thumbnail of user marinaj60
Oklahoma
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

I was suspicious of the price at first but I changed my mind immediately after I bought them and saw them.

Reason I chose this business:

Because the designs fit what I wanted better than other sites.

Date of experience: June 5, 2022

Thumbnail of user shelbyw172
Oklahoma
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

I love how they turned out and how quick it was shipping wise! I could customize them however I wanted too.

Date of experience: September 22, 2023

Thumbnail of user mirandaj63
New Jersey
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

I love the invitations and thank you cards I made on the Zazzle website! Great quality and really easy to personalize!

Reason I chose this business:

Good prices

Date of experience: June 7, 2022

Thumbnail of user denisec1263
California
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

These were more than I could ever dream of! That's to zazzle my wedding is coming out more beautiful than ever!

Reason I chose this business:

My maid of honor did this for me.

Date of experience: August 6, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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