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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Fast delivery for quality product! We used zazzle for our rehearsal invites and they had several options compared to several other sites!
Date of experience: June 24, 2022
Very pleased! Great quality at a great price! Seems like the printing stage takes a little long, but besides that, excellent service!
Date of experience: October 31, 2012
While your product is beautiful your shipping rates are way too high. I would not use your service again for that reason.
I didn't choose it. Someone else chose to use it.
Date of experience: September 11, 2022
Love these invites. Such an easy process. Template was easy to personalize and the paper upgrade I did was really worth it.
Date of experience: May 21, 2022
The invitations turned out just how they looked on-line. My new neighbors loved the design and most are coming to the party.
Date of experience: October 13, 2022
Purchased the flat cards and custom designed them. Slick interface for designing and the product is of great quality! Super fast shipping.
Used before, always satisfied!
Date of experience: September 17, 2022
We were looking for nice, traditional Christmas cards. No personal photos. We are beyond happy with the ones we chose. Thank you!
Date of experience: November 19, 2022
We received our cards and they are beautiful. I will use Zazzle again in the future. They were fast and on time.
Date of experience: November 19, 2022
I'm so thrilled with my experience! The price was low but the quality was high and they shipped to me insanely fast.
Date of experience: November 19, 2022
Just what I needed. Delivery was faster than expected and product is very nice. I am pleased and will use Zazzle again.
Came up in a google search and had what I was looking for.
Date of experience: May 31, 2022
It was really easy to customize the cards! I was able to do a personalized one for each of my thank yous.
Date of experience: June 4, 2022
Invites for my son's birthday party came fast and we're just as adorable in person as they appeared in the mock up
Date of experience: July 31, 2022
GREAT! Service I received my order very quick the invitations looked great im super happy with the results.
Thank you so much
Date of experience: August 1, 2022
Easy to order and to put in person information. Arrived before actual delivery date. Very happy and I will use them again.
Date of experience: August 6, 2022
Great service and delivered by promised date when order was placed. The invitations are just as expected and the person loves them.
Date of experience: May 9, 2022
Many choices to pick form. I like that fact it gives you the option to add more items from the same theme.
Date of experience: August 14, 2022
The wedding invitations are beautiful! However, I was disappointed with the envelopes. They are very thin and my invitation shows right through.
I was referred to it by a friend.
Date of experience: August 16, 2022
Received my order within a week and they looked just like the sample I saw before I personalized it for my event
Date of experience: September 28, 2022
The cards look amazing, sadly one of them had the color beeps through but over all amazing service and looks really good.
For the many designs they offer.
Date of experience: August 26, 2022
I purchased some return address stickers which I personalized on the website by typing in the address, name, etc. They looked really good on the website and in the review before the purchase. However, when I received them, you could not read the street numbers address because the colors were too faded on the background. Following their "100% Satisfaction" promise, I complained and they said they would give me a credit for what I had paid toward a reorder of a different color ink on the lettering so it could clearly be read on the stickers. So I reordered the product but had to pay the shipping and handling cost for the reorder ($6.95-which seems high to mail an envelope with stickers in it). So I am out the original shipping and handling and now have had to pay another shipping and handling. I complained about this so Nicole had me take a picture of the stickers (I offered to send them back so they could see the problem first hand but they declined). She then says the picture resolution is too poor to determine "who is at fault" (as though it is my fault one can't read the address?) so she only offers to give me a credit for the $6.95 TO BE APPLIED TO A FUTURE PURCHASE. This is not what their satisfaction guarantee provides and hardly is hardly satisfactory. I am now disappointed in the quality of the product and their failure to stand behikd their 100 % satisfaction guarantee. BE WARY WHEN DEALING WITH THIS COMPANY.
Date of experience: September 6, 2017
Happy with the purchase I made and the outcome was perfect
Date of experience: March 12, 2024
World class service and quality. Easy to use interface to load my image and logo
Because they offered a turnkey solution to my needs
Date of experience: March 12, 2024
My Neice was very satisfied with her gifts it brought tears to our eyes because on the day that my items came he had gain 2.7 lbs and he was
Date of experience: June 23, 2016
The invitations are super cute and arrived very fast!
Date of experience: March 15, 2024
Ordered sweatshirts and the letters were cut off and faded. Quality of the sweatshirts was thin like a t shirt. It was embarrassing
Date of experience: December 11, 2021
Hello,
We're sorry to hear about the qualify of the sweatshirts. This is not the kind of customer experience we strive for at Zazzle and we would love the oppertunity to make this right.
Please reach out to our customer service team for assistance.
We may be reached at social@zazzle.com, or call us at 1-888-892-9953.
We look forward to assisting you further!
Thank you,
Dylan
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Donald,
I am so sorry to hear about the overall experience you encountered with your recent order and our customer care team. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine