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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user lamaryiah
Georgia
1 review
0 helpful votes
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May 14th, 2022
Verified purchase

I love it. It was exactly like the picture. I know he is going to love it. It came very fast. Will definitely order again.

Service
Value
Shipping
Quality

Date of experience: May 14, 2022

Thumbnail of user brianr2418
Alabama
1 review
0 helpful votes
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February 28th, 2024
Verified purchase

Website was easy to use, and very prompt we will definitely use again

Date of experience: February 28, 2024

Thumbnail of user cayleeo1
California
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

I customized my mug and you guys made with no problem. And shipped it quick.

Reason I chose this business:

I wanted a customized mug for a gift and Zazzle came to mind.

Date of experience: December 19, 2023

Thumbnail of user kenneths1935
Virginia
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

The picture on my cup was barely able to be read. I was very dissatisfied.

Date of experience: December 19, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Kenneth,

I am so sorry to hear about your cup. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Thumbnail of user peterm3276
New York
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Order arrived really fast for the free regular shipping

Reason I chose this business:

Great quality

Date of experience: March 12, 2024

Thumbnail of user mahmoudm86
Michigan
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

Fast and as picture, no issues liked the product, will recommend

Date of experience: March 12, 2024

Thumbnail of user apriln168
Louisiana
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase

Overall good but I don't like that you can't edit or make corrections.

Wouldn’t assist with making corrections on the date.

Service

Date of experience: March 13, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi April,
I'm very sorry you were having trouble making corrections to your design. I will be reaching out to you shortly via email to look into this matter, and provide you with further assistance. I look forward to hearing from you.
Kind regards,
Craig

Thumbnail of user kimberlyr1976
Utah
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

They were exactly what I wanted and everything was correct!

Date of experience: March 12, 2024

Thumbnail of user katerins2
Virginia
1 review
0 helpful votes
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July 12th, 2021
Verified purchase

I ordered my husband a canvas picture and it was amazing. I loved it and it was also bigger than I thought

Products used:
Canvas picture

Service
Value
Shipping
Quality

Date of experience: July 12, 2021

Thumbnail of user laureng855
Illinois
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

Fast shipping and the order was accurate. Easy to do and use! Good experience.

Date of experience: February 6, 2024

Thumbnail of user yeseniac68
Illinois
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I order my daughters quiencenera invites and they came out cute and bold letters. Also fast delivery

Reason I chose this business:

I just googled and came across this website looked at review only saw great things

Date of experience: May 28, 2022

Thumbnail of user maryc3731
Canada
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Elegant-looking labels, perfect for my husband's 50th birthday.
Service is fast. Got my order in 3 days.

Date of experience: May 8, 2022

Thumbnail of user mariahd64
Virginia
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

Everything turned out wonderful! So happy! I couldn't have chosen a better place to get everything from.

Reason I chose this business:

I found it in a search and the selection was amazing!

Date of experience: August 14, 2022

Thumbnail of user sandyb757
Iowa
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

Very pleased and had lots of compliments. I definingly will recommend them to my friends and family.

Reason I chose this business:

I have used zazzle in the past and was very pleased with there service.

Date of experience: August 15, 2022

Thumbnail of user micheleb790
Michigan
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

I had a wonderful experience shopping online. Everything was easy and beautiful. I recieved my order quick.

Reason I chose this business:

Great prices

Date of experience: August 26, 2022

Thumbnail of user maureens693
New York
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

It was an easy shopping experience. The shirts are perfect and the quality is excellent.

Reason I chose this business:

Because the t shirts are exactly what I wanted.

Date of experience: November 3, 2023

Thumbnail of user pamelac1535
Georgia
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Ordered some koozies and printed itinerary and did not have a lot of time before the event. Everything arrived super fast and was perfect.

Date of experience: June 11, 2022

Thumbnail of user katrinaw187
California
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

My order was sent early. Product was perfect. I tried another company prior to this order and they couldn't get it right. Thanks Zazzle

Date of experience: May 10, 2022

Thumbnail of user joym161
Alabama
1 review
0 helpful votes
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January 13th, 2020

So easy to find just the right lighter, easy to design it just the way I wanted it. It looks so elegant, I love it!

Date of experience: January 13, 2020

Thumbnail of user bellae31
Hawaii
1 review
0 helpful votes
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October 11th, 2023
Verified purchase

Very convenient and easy, I will make sure to order again once I run out.

Reason I chose this business:

Because I like the service

Date of experience: October 11, 2023

Thumbnail of user hindaa
Minnesota
1 review
1 helpful vote
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February 15th, 2012

Unbelievable customer service! You are the best online store I've ever experienced! Products are awesome!

Date of experience: February 15, 2012

Thumbnail of user ievam1
GB
1 review
0 helpful votes
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July 24th, 2017

Very bad paper! It's a pity to provide such business cards to our customers. I made a refund, but failed to return £ 32 in cash

Date of experience: July 24, 2017

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hello Ieva,

We're very sorry to hear your order did not meet your expectations, and we definitely have options for you. I'll be reaching out to you via private message to request your order details so I can look into this further.

Best Regards,
Amanda

Thumbnail of user kristinek149
California
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

They had a great selection of cards to choose from and I was able to edit my chosen design easily and get the card I wanted.

Date of experience: June 18, 2022

Thumbnail of user sharonb38
Illinois
1 review
1 helpful vote
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November 6th, 2014

I love Zazzle, their products and their customer service. I had an issue with my wording on a shirt and they sent me a new one within two (2) days!

Date of experience: November 3, 2014

Thumbnail of user kathyr968
Maryland
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

I was so pleased with the final product…and it arrived several days sooner than expected! The quality of the card and envelope were top notch.

Reason I chose this business:

Variety of options

Date of experience: June 29, 2022

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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