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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user kathleena981
North Dakota
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

They came in they're fabulous as always. I hand them out to the members of my great support group on the last night. They love them.

Date of experience: May 17, 2022

Thumbnail of user kyles1370
California
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Zazzle provided a painless way to create a business card for my new woodworking venture.

Reason I chose this business:

Ease of use!

Date of experience: July 5, 2023

Thumbnail of user angiej144
Texas
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Invitations and detail cards
Arrived sooner than expected and printed perfectly. Will definitely use again.

Date of experience: July 3, 2022

Thumbnail of user joannb89
Wisconsin
1 review
0 helpful votes
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September 10th, 2019

Great website. Extremely easy to customize products. Many designs offered and the designs are beautiful.

Tip for consumers:
Easy to use website

Products used:
Invitations & banners.

Service
Value
Shipping
Quality

Date of experience: September 10, 2019

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're so happy you enjoy Zazzle, JoAnne. We love hearing amazing feedback like this especially when it refers to ease of use. Let us know if you ever need anything at all and we look forward to seeing you back, soon! Have a great day!

Thumbnail of user karenk2557
Iowa
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

There was a good selection of styles to choose from, it was easy to use and the order shipped quickly. We're very satisfied with the experience.

Reason I chose this business:

A friend used Zazzle and we were impressed with their invitation

Date of experience: May 1, 2022

Thumbnail of user carolynl779
Illinois
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Very fast shipping. They looked exactly like they did on the website. We love them!

Reason I chose this business:

My daughter in law told me about them. And the pricing was very good.

Date of experience: May 28, 2023

Thumbnail of user carlosh413
California
1 review
0 helpful votes
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July 26th, 2023
Verified purchase

We are so happy how fast, and the quality of the products described. Thank you

Reason I chose this business:

Because I have the opportunity to use someone else ideas and personalized to my own style. Thank you

Date of experience: July 26, 2023

Thumbnail of user kellyc1386
New Jersey
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Easy to order, invitations came quickly and they look beautiful. The follow-up from zazzle on whether or not the order was received was a nice touch.

Reason I chose this business:

Best option for party theme

Date of experience: May 31, 2022

Thumbnail of user tiffanym344
South Carolina
2 reviews
0 helpful votes
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July 31st, 2022
Verified purchase

Everything was perfect as I ordered. My item arrived before it said it would. I would definitely order more items in the future. Thank you zazzle

Reason I chose this business:

I ordered an anniversary card.

Date of experience: July 31, 2022

Thumbnail of user bethe157
Iowa
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

The invitations I ordered are perfect for the baby shower I am planning. The ordering process was easy and came quickly. Very happy with my order.

Reason I chose this business:

This is my second time ordering and will definitely order again

Date of experience: August 2, 2022

Thumbnail of user andriettec
Utah
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Very happy with this company and the quality of their work and service. Thank you

Date of experience: February 9, 2023

Thumbnail of user jacem33
Virginia
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Zazzle was very affordable and easy to use to design my own custom business cards.

Date of experience: August 23, 2023

Thumbnail of user kathleene869
Pennsylvania
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Everything went very well and I'm very pleased. You have a large variety of religious cards and I hope to use this site again. Thank you

Date of experience: May 9, 2022

Thumbnail of user beckyw334
Florida
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

The rehearsal dinner invite is cute and just what I wanted. Quality printing and paper!

Date of experience: February 13, 2023

Thumbnail of user kristas197
Kentucky
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Many choices with good pricing; super easy template to follow; quick shipping with everything correct!

Reason I chose this business:

Online search and ease of design and price

Date of experience: August 11, 2022

Thumbnail of user kristeng610
Minnesota
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

Easy to use Zazzle to create the invitation and great quality results! Thanks so much!

Reason I chose this business:

They had the template I was looking for!

Date of experience: March 24, 2023

Thumbnail of user lorettab272
Delaware
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

The baby shower invites were great. Everything was written correctly and they were really cute!

Reason I chose this business:

Fast and reliable service

Date of experience: June 19, 2023

Thumbnail of user amandam2725
Kansas
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

I love the product. The website allows for lots of personalization. Very high quality invites.

Reason I chose this business:

Good selection, had used before and had good luck

Date of experience: February 20, 2023

Thumbnail of user lisac3892
Florida
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

It was fast quick and easy to use. It came out the way we wanted the card to be. Thank you kindly! Your work is appreciated.

Reason I chose this business:

Used dazzle prior for wedding invitations. East to search for best describes my needs.

Date of experience: October 13, 2022

Thumbnail of user aaronb1034
North Carolina
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Got what I wanted and it was better than expected. Even faster delivery than anticipated.

Reason I chose this business:

Personal preference gift

Date of experience: February 20, 2023

Thumbnail of user dannyc556
Tennessee
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

My design was printed and arrived just how it was mocked up on the site.

Reason I chose this business:

Cost, and reliability

Date of experience: September 6, 2023

Thumbnail of user kr483
California
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

I loved my Zazzle experience. Very easy to find the card I needed for invitations. All I had to do was fill in my info and pics. Fast delivery too!

Reason I chose this business:

Ease of use & wide selection

Date of experience: August 26, 2022

Thumbnail of user maryb1495
Wisconsin
1 review
1 helpful vote
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December 30th, 2019

Ordered Our Lady of Guadalupe print. It came in time for Christmas and was just like the original. We are very satisfied.

Date of experience: December 30, 2019

Thumbnail of user richardh3223
District of Columbia
1 review
1 helpful vote
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October 28th, 2022

Orders dont get delivered. When you contact them they say it was cancelled, but never processed a refund. 6 week and waiting.

Tip for consumers:
Avoid this site.

Products used:
Never got it. Had to contact Zazzle. Found out it was cancelled last month. Still waiting on the refund

Service
Value
Shipping
Returns
Quality

Date of experience: September 28, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Richard,
I'm sorry for any inconvenience or confusion regarding your order and returning funds.
I will be reaching out via email to help resolve this issue promptly.
I look forward to assisting you further.
Kind regards,
Craig

Thumbnail of user nikkib419
Virginia
1 review
0 helpful votes
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March 7th, 2024
Verified purchase

Fast delivery, as pictured and well made. Unique design.

Reason I chose this business:

Unique sticker, well made and various size options available.

Date of experience: March 7, 2024

Sitejabber for Business

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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