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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.
I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.
My husband was a "very early" Vietnam war vet who flew TWO volunteer rescue helicopter missions over the ocean to pull pilots out of the ocean who got shot down by the Vietnamese. He was an A+ student at USC and didn't HAVE to drop out and volunteer for Vietnam duty. He deserves to be honored. I can't even FIND the MAKE of the tin can helicopter he bravely flew under enemy fire to rescue downed pilots. I ordered two rescue helicopter t-shirts from Zazzle on 1/18/17 WELL BEYOND my husband's BIRTHDAY of 1/28/17, which was YESTERDAY, shame on you Zazzle! Purportedly, Zazzle shipped from just a few miles SOUTH of our home first via UPS then via "UPSMI" (short for USPS) on 1/23 (five days?) wherein the USPS dragged their heels and the package didn't arrive to our nearby San Ramon location until late yesterday 1/28 (my husband's BIRTHDAY) and it is still "consigned" for delivery sometime in future delivery. REALLY? Two "stock" t-shirts ordered on 1/18/17, a 30-40 MINUTE DRIVE from your location to my home and you can't deliver it prior to 1/28, my husband's birthday? This company SUCKS people! Not to be trusted and I'm really concerned WHAT kind of quality PRODUCT is going to arrive upon our doorstep from these people? It will probably suck as badly as their delivery process.
* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2017
Very happy with the product and speed of delivery.
Internet search
Date of experience: February 28, 2024
The product is very nice and I received it about a week earlier than expected. I'm very happy with my article and it looks great.
I needed a gift and wanted it personalized.
Date of experience: May 28, 2022
I have ordered from zazzle 2 times now and have been very happy with all aspects such as ease of ordering and quality of product.
Date of experience: May 20, 2012
Easy to navigate, easy to order. Items arrive on time. I will most definitely use zazzle again for other products when I need something specific.
Date of experience: July 9, 2012
I really liked a lot. Good job. It's innovative and I believe you will have my business again when I need to advertise my product.
Date of experience: October 24, 2014
I have contacted the customer service 3 times now to return items I am not happy with. Still no response. Not even a confirmation response.
Date of experience: January 17, 2018
Hello,
I am so sorry to hear this. Our records show that a member from our customer care team has responded to your e-mails and that you've successfully been corresponding with them. If you have any further questions or concerns, please feel free to reply back to their e-mails.
We look forward to assisting you further!
Thank you,
Christine
I had a problem executing the website and got my hubby n i on the same badge but other than that my experience was great.
To be honest just pick your company
Date of experience: September 2, 2022
Easy to navigate the site. So many options on just labels alone. I didn't even look you see what else the site had to offer.
It has what I needed and wanted
Date of experience: November 21, 2022
I would 100% recommend! The shipping was quick and they came in packaged good! Invitations came out so NICE! I'm so glad I chose Zazzle!
Seen it on pinterest. Had alot of great reviews!
Date of experience: August 1, 2022
I placed an order for baptism invitations and am very pleased with the product. I selected the basic card stock option with a scalloped edge.
Great options, reliable
Date of experience: August 9, 2022
We had a last minute fashion show and needed comp cards ASAP. Zazzle was easy to use and I had the order rushed and got them on time!
Date of experience: August 20, 2022
The website was super annoying to use, when I finally got my design done for the 5th time and added it to my cart to check out, it defaulted the sizing from a 4t to a 2t, without noticing (because I specifically chose 4T along with the other shirt I ordered), once i got the confirmation email i noticed it was a 2T and contacted them immediately about the issue because i was no longer able to make changes to the order manually. They did not get back with me until the Item shipped, then just offered a credit to my account (not even a refund to my card) and the refund to the account for credit to get the shirt in the correct size didnt even include shipping. So i now have $11.96 in credit i will never use nor a shirt that will fit my son, thanks for the glitchy website and horrible customer service. UPDATE: Jon got ahold of me, refunded my shipping, and sent me a new shirt of the correct size free of charge. It's just obnoxious how I couldn't get the help I needed from customer service. Updated to two stars.
Date of experience: March 21, 2019
Hello Kaitlin,
I am so sorry to hear about the issues you have experienced with your order! That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Jon
I ordered my gifts through zazzle on 11/30 with a delivery date of 12/12-14. The site STILL says "making" and NO sign of my gifts. Very disappointed.
Date of experience: December 20, 2016
Hello Carol,
I am so sorry to hear you have not yet received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. A customer support rep will be reaching out to you directly via e-mail.
We look forward to assisting you further!
Thank you,
Christine
It was very easy to order, I found the invitations I wanted, I filled in all the appropriate info needed, and ordered, Then I received them in less than a week later.
Fall invitations
Date of experience: September 20, 2022
Order was prompt and on time. L was notified every step of the way.
I thought it was a unique item and bought it for my son
Date of experience: December 12, 2023
Overall the invite looked great. Maybe I missed this because I don't remember a proof but the title: Pool Party Casa Leon was cut off.
Date of experience: May 28, 2022
I love the T-shirt I bought! Absolutely perfect! I think it's fantastic that it was custom made to my order.
Date of experience: April 18, 2019
I am very pleased with the quality of the product. The price is reasonable. Shipping was faster than expected also.
They had the exact product I was looking for.
Date of experience: September 17, 2022
The product we received was exactly what we wanted, colors were perfect and we are very happy with our purchase
Date of experience: April 28, 2022
It came much faster than the estimates on the site - felt like I wasted the money to get expedited shipping
Liked the invitation design
Date of experience: June 29, 2022
They look perfect, better than I expected! They came super quick which was super convenient. Thank you so much :)
Date of experience: May 17, 2022
Very pleased with the quality of my purchase and the fact that it was in my hands earlier than expected.
Date of experience: May 21, 2022
The invites came in quickly and were great quality. The design looks just like it did on the ordering screen.
Friend recommended
Date of experience: September 5, 2022
The invitations I made were of great quality and they were delivered so fast! I will be using them again!.
I just saw it pop up on my screen.
Date of experience: April 29, 2022
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hello Nancy,
I'm very sorry to hear you have had this experience with your order. Our team will be reaching out to you via email directly to make this right.
Best Regards,
Amanda
Zazzle Customer Support