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Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.
I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.
The product I ordered were not the size I was looking for.
Ordered here before.
Date of experience: February 6, 2024
Easy to create, fast delivery and satisfied with the invite.
Date of experience: February 10, 2024
Shipping was very fast and the item is exactly as pictured/previewed :)
Date of experience: February 9, 2024
I HAVE NEVER WRITTEN A CUSTOMER REVIEW BEFORE but they deserve every word I say. I would give them a negative star if I could. The key fob/keychain I paid almost $5 for, was nothing more than a "smiley button". I don't know what else to call it but it's the kind you get free at fairs. Or politicians give you to wear to say who you like. The only thing missing was the pin on the back. It is the cheapest thing I've ever purchased in my life! I am usually pretty savvy when it comes to online purchases but they really duped me with this one. To say it was HORRIBLE is an understatement. The picture did NOT look like the product (you don't see the shiny-ness of it. I tried to show a picture but couldn't download it... how convenient for them) and the description has no real detail so that you know what you're really getting. If you did, you wouldn't take if for free! To add insult to injury, their shipping charges were more than the product when this item was so light it could have been put in a letter envelope and shipped for the cost of 2 stamps. And I was fool enough to pay for express shipping. So an item worth less than $1 sot me $15. I almost threw it out because I felt embarrased to give it to my son and wish I had because, although he didn't want to hurt my feelings, his face said it all and I told him he didn't have to use it and I heard a sigh of relief. I have never had a worse purchasing experience in my entire 62 years! I can't say about their other stuff but the fact that they can sell such cheap stuff for $5 plus exhorbitant shipping fees says to me to do yourself a favor and STAY AWAY!
Tip for consumers:
DON'T!!!
Date of experience: December 27, 2014
Hi Dianne. Thank you for providing your feedback regarding your recent order. Our CS team sent you an e-mail. Please feel free to reply to that e-mail if you have any further questions or concerns. Thanks!
Everything was awesome. The designing of the card and whole process was very easy.
Quality material
Date of experience: February 1, 2024
The site was easy to use and the order arrived in a timely fashion. The pin is beautiful and just what I wanted.
The ease of the site and the cost
Date of experience: June 25, 2022
I was very happy with my purchase and customer service. I had a bit of a delay in receiving but was rectified quickly.
Date of experience: November 29, 2017
I received my order and was extremely happy with the product and the quality! Not to mention the quick delivery time! Thank you!
I enjoy looking through all your products & I'm usually able to find exactly what I'm looking for.
Date of experience: September 4, 2022
I have to say; I loved the experience of shopping on this website! It was fun creating the perfect stuff for this occasion.
Date of experience: March 10, 2018
I'm sooooo glad I got Ivan to speak with! He was superrr friendly and helpful and even a step ahead of me in making sure my order was taken care of!
Date of experience: April 13, 2018
I was looking for a college graduation announcement for my son. He wanted the colors to reflect his school colors of blue and gold. I found the perfect one on Zazzle. Although the site was a little more difficult to maneuver than what I was used to (shutterfly is easier) I was able to create the perfect elegant blue and gold announcement. The price was affordable, but I did pay over $30 in shipping because I wanted to ensure I received them in a timely manner. They were delivered on 4/30. A few days after the order and in plenty of time for mailing. Unfortunately, when I opened the package, not only were the announcements not elegant blue, the edges and corners showed wear and parts were peeling away. And the color was eggplant purple grey. I took pictures and immediately contacted them via email (I called initially but the wait time was 25 minutes). It has now been over a week and I am still waiting for replacement announcements that they promised to work on replacing right away. My son graduates in two days. Zazzle has provided a few email updates on the replacement, but they were not in a timely manner, and usually only in response to more than one request from me. I did expect a more prompt reply and action, since I indicated more than once that the graduation is taking place May 11. So now I will be receiving graduation announcements that I hope are the right color, but either way they will not be received to family and friends before his graduation. It's a huge disappointment, poor communication and a poor product. If you do decide to order a product from them, make sure to spend the extra money and get a quality paper. The standard paper doesn't cut it, looks cheap and on my order the corners were already peeling away from the back.
Date of experience: May 9, 2018
Hello Melinda,
I am so sorry to hear about the issues you encountered with your graduation announcement. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
The cards are beautiful by themselves, but it's the personalization that makes them so special and meaningful. And the speedy delivery was great!
Love the products and service... really exceptional.
Date of experience: May 31, 2022
The invitations are beautiful and perfect for my event. They are excellent quality and were here well before the scheduled delivery. Thank you!
Date of experience: April 7, 2022
We ordered wedding invitations and needed a quick turnaround. We found the site was easy to use and our invitations came on time
Date of experience: July 21, 2022
This is so beautiful! I customized this into a Save The Date for my enchanted forest wedding and it is so beyond perfect!
Because of the awesome, unique designs
Date of experience: April 7, 2022
I am very pleased with the tags. They are the perfect size for their intended purpose. They arrived in a very timely manner.
Date of experience: October 25, 2022
Needed more invitations, went to Orders, found the number and ordered more. Quick and easy! Product was delivered quickly and they are beautiful.
Date of experience: June 4, 2022
My order was custom, but it still came fast. This is my first order with Zazzle but I'll use them again. Very happy!
Date of experience: August 4, 2022
I ordered our baby shower invitations and they are beautiful, arrived way before i expected them to and i will be ordering more.
They had the best designs
Date of experience: August 8, 2022
Great quality and delivery speed. I especially appreciate the variety of designs and sizes, and the editing functions available to customize my item.
Had design I wanted
Date of experience: June 11, 2022
The artist was very accommodating to some changes on the design and very responsive. I received the invitations within a week! Thank you!
Past experience
Date of experience: June 16, 2022
Order # **************190 (placed on 11/11/14) is still totally screwed up. No one seems to be interested in responding to my inquiries or emails. Half my order was originally missing. Half of what was received was broken. I contacted Zazzle and they said they would reprocess the missing items and replace the broken ones. I was assured my items would be delivered in plenty of time for Christmas. Today I received, not just the replacement for the broken item, but a reship of what I originally received. I am STILL missing the other half of my order. When I called, I spoke to a girl who insisted it was delivered, asked me who my "normal UPS guy" was (seriously? Does ANYone have one of those in a residential area?), suggested an alternate address to ship to (because I have two homes in the area and just bounce between locations for fun, apparently), and refused to connect me to a supervisor. She has promised my missing items by the 24th which is cutting it close and requiring me to go out of my way to pick it up ON CHRISTMAS EVE if it even delivers on time. If it does not, I will want a refund of my money. If it does, it will not stop me from NEVER ORDERING FROM THIS COMPANY AGAIN! This is the first thing I ordered for Christmas and the one I STILL HAVEN'T RECEIVED and it's been FORTY ONE DAYS since my order was placed.
Tip for consumers:
Don't bother wasting your time.
Date of experience: December 22, 2014
Hi. We apologize for the issues you had with your order. In reviewing your account, it does show all items have been delivered to you. We will have our CS team follow up with you via e-mail. Thank you.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle has been in business since 2005.
Hi Patricia,
I am so sorry to hear about the disappointment with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare