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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user cynthiaw1918
California
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

I really love the cards but I wished there was an option to print text on the back.

Reason I chose this business:

I was looking specifically for “Twin” themed cards.

Date of experience: January 16, 2023

Thumbnail of user jessicar2125
South Carolina
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

I loved my invitations, they looked wonderful! I would definitely recommend zazzle to anyone that needs invitations made.

Date of experience: May 31, 2022

Thumbnail of user joria2
Idaho
1 review
0 helpful votes
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September 1st, 2023
Verified purchase

It was terrible. The sign I ordered came in wrinkled and folded so bad I can't fix it.

I haven’t heard back

Service

Date of experience: August 2, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jori,

I'm really sorry to hear about the quality issues you've experienced with your sign order. I can confirm that an email has been sent to you regarding the matter - rest assured that we will be more than happy to look into the matter for you and get this resolved.

Kindest regards,

Jordan

Thumbnail of user lynnp466
Texas
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

They are perfect and arrived several days prior to the original promised day! Great company and great products.

Reason I chose this business:

I have ordered from them before… several times!

Date of experience: April 7, 2022

Thumbnail of user michellep2173
Florida
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

The save the date cards I ordered were absolutely beautiful and the quality was better than expected. Thanks!

Date of experience: June 4, 2022

Thumbnail of user hannahw647
Washington
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

So happy with how these invites turned out! The art is vibrant and the paper is high quality.

Reason I chose this business:

Recommended by my mom who had used it before

Date of experience: October 4, 2023

Thumbnail of user nancym2987
Virginia
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

When I had questions, the customer service representatives always walked me through the process and provided exceptional service.

Date of experience: August 2, 2022

Thumbnail of user pattyw212
Maryland
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Very easy to customize and create what I needed online and the tags I made turned out beautifully!

Reason I chose this business:

I've used Zazzle for other various projects in the past and have always found what I needed as well as enjoy the ability to customize as I've needed

Date of experience: March 20, 2023

Thumbnail of user benm916
California
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Great quality, speedy delivery and easy to use website to get the design we wanted. Would use again.

Reason I chose this business:

Internet search and website that looked simple

Date of experience: August 11, 2022

Thumbnail of user patriciag2210
New York
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

The experience of personalizing your own invitation was exciting and fun. To received the final product was amazing.

Reason I chose this business:

I have order from Zazzle in previous years so I knew of their reputation and great things they have to offer their customers.

Date of experience: August 15, 2022

Thumbnail of user jennifero1072
Michigan
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

My card was exactly what I expected delivery was quick the whole experience was perfect and I would order again thank you

Reason I chose this business:

Liked the look of the product I wanted

Date of experience: May 28, 2022

Thumbnail of user theresam3
Pennsylvania
2 reviews
0 helpful votes
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March 30th, 2013

Have purchased hats, shirts, and bumper stickers from this site. They are punctual with the delivery and the items are good quality.

Date of experience: March 30, 2013

Thumbnail of user courtneyw387
North Carolina
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

The invitations were exactly what I was hoping they would be! They were beautiful and arrived on time. I am very please!

Reason I chose this business:

Best options

Date of experience: April 26, 2022

Thumbnail of user maureena191
Virginia
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

Very good experience. My daughter recommended. I paid for overnight delivery but did not got my delivery a sent as the overnight.

Reason I chose this business:

My daughter recommended

Date of experience: September 18, 2022

Thumbnail of user matth1512
Canada
1 review
3 helpful votes
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December 18th, 2015

Ordered on 11/22/15 order shipped 11/23/15
Today is 12/15/15 and currently on hold for 40 mins and counting for customer service rep

Date of experience: December 15, 2015

Thumbnail of user keving1443
New York
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Thanks I loved them it's really nice, I like that the website let you customize how ever you want them to be

Reason I chose this business:

Because I saw the add in Google

Date of experience: April 28, 2022

Thumbnail of user bamm4
Arkansas
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Both my experience and my product are amazing! I got my package 4 days earlier then expected and the hats were fantastic!

Date of experience: December 27, 2022

Thumbnail of user valeriea324
Michigan
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

My experience was very doable. I am not computer savvy and i was able to navigate your site on my order placement/

Reason I chose this business:

Someone recommended

Date of experience: June 25, 2022

Thumbnail of user jamesl30
Washington
1 review
1 helpful vote
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December 30th, 2011

The t-shirts I ordered were created and shipped in a very timely fashion and were exactly as I had specified. Great job!

Date of experience: December 30, 2011

Thumbnail of user lenettew
California
1 review
0 helpful votes
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May 13th, 2015

I ordered a personalized phone case & a personalized t-shirt, both items are excellent quality and I constantly get comments on them

Date of experience: May 10, 2015

Thumbnail of user judym42
New Jersey
1 review
0 helpful votes
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October 30th, 2015

The qualify and service were excellent. I was amazed at how promptly the order was delivered. Qualify control is doing their job.

Date of experience: October 27, 2015

Thumbnail of user francisk127
Colorado
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

The poster arrived on time and the print quality is very good for the price! Will definitely buy from here next time!

Date of experience: May 21, 2022

Thumbnail of user kristinaa128
New York
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Exactly what I wanted and the color and tones are perfect! I had purchased the favor boxes to match! Everything was gorgeous!

Date of experience: May 21, 2022

Thumbnail of user richardg137
New Jersey
1 review
1 helpful vote
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February 28th, 2016

We just found this company. We really like their products -- very unique. What we have received is of the very highest quality.

Date of experience: February 25, 2016

Thumbnail of user sharonw122
Pennsylvania
1 review
0 helpful votes
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May 24th, 2017

Love love love my purchase could not be happier with the quality or the service. Would recommend Zazzle to others. Thank you.

Date of experience: May 24, 2017

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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