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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
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How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user xochitll5
New York
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Everything was great! Everything got to my house super quick

Reason I chose this business:

Google search

Date of experience: November 29, 2023

Thumbnail of user hizelln
Illinois
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Perfect no problem with the order. Would use the website again!

Date of experience: January 8, 2023

Thumbnail of user erickar55
Texas
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

The process was smooth and easy to navigate through the website.

Reason I chose this business:

I heard about Zazzle through a friend.

Date of experience: July 18, 2023

Thumbnail of user ashleyf143
Ohio
1 review
0 helpful votes
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September 26th, 2019

First time I ever used Zazzle and I am more than pleased with my product. Way more beautiful and satisfying than I ever thought it would be.

Date of experience: September 26, 2019

Thumbnail of user hellal1
Virginia
1 review
0 helpful votes
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July 29th, 2023
Verified purchase

It is what I ordered from the website that I wanted

Reason I chose this business:

It had the thing

Date of experience: July 29, 2023

Thumbnail of user jessicaf1306
Connecticut
1 review
0 helpful votes
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August 16th, 2022

I didnt see that they had shipped the shirt out yet so i wrote them and this is the response they wrote.

Tip for consumers:
i would research this site

Service
Value
Shipping

Date of experience: July 17, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jessica,
Whilst we are not fully able to open your image, it does look as if this email has come from a different company as per the different logo visible. If you do have an order with Zazzle, please reach out to us directly at social@zazzle.com so that we can assist.
Thank you,
Ryan

Thumbnail of user bens1080
New York
2 reviews
0 helpful votes
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May 29th, 2022
Verified purchase

The cards I ordered arrived just as I designed and look great. And they arrived much faster than expected.

Reason I chose this business:

Past experience with the company

Date of experience: May 29, 2022

Thumbnail of user lynnr33
Texas
1 review
1 helpful vote
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April 28th, 2015

I was totally pleased with the items I purchased. Everything was just as it was described and arrived quickly.

Date of experience: April 25, 2015

Thumbnail of user carolm3033
South Carolina
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

Easy and lots to chose from. Loved my order and design.

Reason I chose this business:

Enjoyed the assortment to chose from

Date of experience: March 28, 2023

Thumbnail of user s.m11
Michigan
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

I tried 5 different invitations until I found the right one.

Reason I chose this business:

I was looking online to find some invitations for my son's 5th birthday and I wanted them to personalized with the party information. I found Zazzle to be pretty easy to use.

Date of experience: March 13, 2023

Thumbnail of user patricial1851
Pennsylvania
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

This was the first time I used zazzle. The cards are beautiful. I will definitely use the company again.

Reason I chose this business:

Just saw the site online.

Date of experience: April 7, 2022

Thumbnail of user jamesa2581
Florida
2 reviews
0 helpful votes
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June 4th, 2022
Verified purchase

You are the only vendor who has the military insignia I need. Thanks for supporting the military retired community!

Reason I chose this business:

Nobody else seems willing to do what you do in support of veterans and their spouses.

Date of experience: June 4, 2022

Thumbnail of user taraq18
Arizona
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Process of ordering and shipping product was done quickly and efficiently.

Reason I chose this business:

High ratings

Date of experience: April 13, 2023

Thumbnail of user tracys1201
North Dakota
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

The pillow looked good when I ordered it, but great in person! The person who made the design did a great job!

Reason I chose this business:

I had ordered my wedding invitations off Zazzle. I wanted to get a pillow with pictures on it.

Date of experience: August 6, 2022

Thumbnail of user arism11
New York
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Very very good
I would order again and came on time

Date of experience: August 14, 2023

Thumbnail of user kerij50
District of Columbia
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

I ordered and then bam I had my order in no time. I got what I wanted and it looked great

Reason I chose this business:

Love the products you offer

Date of experience: November 17, 2023

Thumbnail of user michellen1377
Pennsylvania
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

My birthday banner came out amazing and my son loved it!

Date of experience: August 23, 2023

Thumbnail of user aprils1119
New Jersey
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

I am very satisfied with the quality of the invitations. I would definitely order from them in the future.

Date of experience: June 12, 2022

Thumbnail of user megand463
New Jersey
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

Wonderful! Easy to choose and enter info for baby shower invitation. So many options to choose from. Super quick and easy delivery

Date of experience: June 11, 2022

Thumbnail of user kristing249
Wisconsin
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

The product came as expected on time as a birthday gift.

Reason I chose this business:

The price was right and I loved the design.

Date of experience: May 11, 2023

Thumbnail of user tracieb120
Washington
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Paper was good color & vibrant.
Delivery was fast.

No issues.

Reason I chose this business:

Looking for a certain theme.

Date of experience: February 17, 2023

Thumbnail of user robynr166
Wisconsin
1 review
0 helpful votes
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June 14th, 2022
Verified purchase

I Bought custom wedding shower invitations and they were lovely. They arrived quickly and were high quality.
Thank you

Reason I chose this business:

Prompt service and great quality.

Date of experience: June 14, 2022

Thumbnail of user nicolea1150
Pennsylvania
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

My invitations were torn on the sides and the writing was very very small compared to what was shown online. Very disappointed.

Reason I chose this business:

Will not choose it again.

Date of experience: June 11, 2022

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Nicole,
We are very sorry to hear you were disappointed with your recent order! I am glad to see however that you have been assisted by our Customer Care team with a resolution! Should you need anything more, we can be reached at social@zazzle.com!
Thank you,
Ryan

Thumbnail of user claudines37
Rhode Island
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Service was great! Shipping was quick and the invitations are beautiful!

Reason I chose this business:

Good reviews

Date of experience: February 20, 2023

Thumbnail of user juliad549
New York
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Very easy and good quality! Zazzle has always had good service!

Reason I chose this business:

Have used before!

Date of experience: February 18, 2023

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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