• Bookmark

    Zazzle

2024 SITEJABBER AWARD

Zazzle

Write a Review

Overview

Zazzle has a rating of 4.5 stars from 10,623 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.9%
Positive
2,102
Neutral
54
Negative
60
View ratings trends
338
See all photos
How would you rate Zazzle?
Top Positive Review

“Easy Navigation and Quick Results”

Ramona K.
12/20/24

I was looking to replace a favorite lapel message button which is no longer in production. Not only did the Zazzle site quickly provide me with a worthy substitute, the search yielded a nice selection of other options and a wide variety of price ranges. I'm very pleased with the quality of the merchandise, which was delivered ahead of schedule.

Date of experience: 12/10/24
See positive reviews
Top Critical Review

“Poorly made Christmas card.”

Steve O.
12/30/24

I ordered a specific card because of the cover art. When the cards arrived the cover art was out of focus as if the copier that was used was not set up correctly. Very disappointed with the product. I am trying to get a refund on my purchase but so far no response from the company.

Date of experience: 12/20/24
See critical reviews

Reviews (10,623)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (951) business cards (321) wedding invitations (331) delivery date (100) credit card (79) quality product (124) delivery time (57)
Thumbnail of user missya41
New York
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

These invitations are so beautiful, they are so clear no defects, blurring etc. Absolutely beautiful I've already had so many compliments!

Date of experience: June 4, 2022

Thumbnail of user rachellec62
Colorado
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

Super easy ordering and my invitations were perfect! They were exactly what I wanted and they arrived early!

Reason I chose this business:

Because of its simplicity!

Date of experience: August 9, 2022

Thumbnail of user veras123
California
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase

I needed a celebration of life card, not only was the selection varied but the quality was excellent and the delivery was prompt.

Date of experience: June 11, 2022

Thumbnail of user ayanak4
Minnesota
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase

I love that the website was easy to navigate and the customization was easy to use. Would definitely order from again!

Reason I chose this business:

I was looking for Cookie Monster specific invites and mostly everything I found online had a long lead time or was more sesame street themed. I was able to customize these the way I wanted, and even used the code online that was provided by the site to adjust the sale price. Gave me a great deal!

Date of experience: June 11, 2022

Thumbnail of user kellib188
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

The process was so easy and the delivery time was prompt. The outcome of the product was very nice! I will continue to use Zazzle.

Date of experience: June 16, 2022

Thumbnail of user j.n
New York
1 review
0 helpful votes
  • Send Message
August 19th, 2022
Verified purchase

Zazzle is always fast and easy to shop from. The products are great and the custom products always come out fabulous!

Date of experience: August 19, 2022

Thumbnail of user kattied4
New Jersey
1 review
0 helpful votes
  • Send Message
May 13th, 2022
Verified purchase

Zazzle was super easy to use and had really cute templates to choose from and made it a super easy process!

Date of experience: May 13, 2022

Thumbnail of user brittav1
Maryland
1 review
0 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

The product I ordered looks faded and not of good quality. I'm not very happy with the product.

Reason I chose this business:

I looked for custom made products.

Date of experience: September 5, 2023

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Britta,
I'm very sorry to hear your order did not meet your expectations.
I will be reaching out to you shortly via email to look into this and provide you with a suitable resolution. I look forward to hearing from you.
Kind regards,
Craig

Thumbnail of user johnw5941
Michigan
1 review
0 helpful votes
  • Send Message
August 26th, 2022
Verified purchase

My granddaughter loved it. The blanket has her favorite character plus her name. It helps her a lot.

Reason I chose this business:

Customizable product

Date of experience: August 26, 2022

Thumbnail of user suzannet722
Arizona
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

When I saw these invitations on line I thought they looked great and fun and they were!

Date of experience: November 2, 2023

Thumbnail of user nancyh1269
Georgia
2 reviews
0 helpful votes
  • Send Message
August 27th, 2022
Verified purchase

I really love the design that I was able to choose for the invitation, and I think the quality of the invitation is very nice.

Date of experience: August 27, 2022

Thumbnail of user evelyng4
California
1 review
1 helpful vote
  • Send Message
July 23rd, 2012

It was very easy doing business with zazzle. I was able to find what I was looking for with ease. I will do business with you again!

Date of experience: July 23, 2012

Thumbnail of user pamc543
Iowa
1 review
0 helpful votes
  • Send Message
September 12th, 2022
Verified purchase

Very easy to order and work with the template. They arrived on time with the expedited shipping and I am very pleased with the outcome.

Reason I chose this business:

Found online

Date of experience: September 12, 2022

Thumbnail of user suzanneg498
Texas
1 review
0 helpful votes
  • Send Message
December 7th, 2023
Verified purchase

Great! Looking forward to the display! Great design.

Reason I chose this business:

A co-worker suggested it!

Date of experience: December 7, 2023

Thumbnail of user larryy254
Wyoming
1 review
0 helpful votes
  • Send Message
December 20th, 2023
Verified purchase

Review title says it all. Great experience. Thanks!

Reason I chose this business:

Had the products I wanted. Unique.

Date of experience: December 20, 2023

Thumbnail of user nancyc2990
North Carolina
1 review
0 helpful votes
  • Send Message
December 19th, 2023
Verified purchase

Lovely pic of a quarter horse, no surprise th at t it made for very nice note cards

Reason I chose this business:

Just accidentally.

Date of experience: December 19, 2023

Thumbnail of user karenc3111
California
2 reviews
0 helpful votes
  • Send Message
August 23rd, 2022
Verified purchase

I was no happy with the condition of the invitations when they arrived. The corners of the invitations were bend and some crushed

No reply

Reason I chose this business:

I had previously purchased products and I was satisfied

Service

Date of experience: July 24, 2022

Thumbnail of user samanthab1338
Texas
1 review
0 helpful votes
  • Send Message
December 19th, 2023
Verified purchase

This was a very easy process and i'm so happy i received it before christmas.

Reason I chose this business:

It was recommended to me.

Date of experience: December 19, 2023

Thumbnail of user rileys160
Colorado
0 reviews
0 helpful votes
  • Send Message
December 20th, 2023
Verified purchase

These turned out amazing! I can't wait to use them for our wedding!

Date of experience: December 20, 2023

Thumbnail of user stephaniek1496
New York
1 review
0 helpful votes
  • Send Message
December 19th, 2023
Verified purchase

Good experience overall. Just wish my product was brighter

Reason I chose this business:

I was looking for button pics and saw online

Date of experience: December 19, 2023

Thumbnail of user abell67
California
1 review
0 helpful votes
  • Send Message
December 19th, 2023
Verified purchase

Everything came out as expected and will be using Zazzle for future designs

Reason I chose this business:

Reasonable prices

Date of experience: December 19, 2023

Thumbnail of user kameronc17
Maryland
1 review
0 helpful votes
  • Send Message
December 19th, 2023
Verified purchase

Quality work & fast shipping! Easy to reorder more.

Date of experience: December 19, 2023

Thumbnail of user estherg199
Georgia
1 review
0 helpful votes
  • Send Message
December 26th, 2023
Verified purchase

Website has always been difficult to navigate. This time was no different.

Reason I chose this business:

My group has an item there.

Date of experience: December 19, 2023

Thumbnail of user dianeh637
Illinois
1 review
0 helpful votes
  • Send Message
May 27th, 2020

I ordered a plain blue facemask and received a comical mask with a bright red on it! I can't return it, and don't plan on wearing it.

Date of experience: May 27, 2020

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

We're truly sorry to hear of the negative experience you've had with us, and we would like to help.

Unfortunately we are unable to locate the order with the information provided. If you are still in need of assistance, please send an email to social@zazzle.com and we would be happy to help!

Thank you,
Elena

Thumbnail of user fredk278
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 31st, 2022
Verified purchase

The card was excellent and well written. It was done with class and respect for the person and the title she had earned.

Reason I chose this business:

Zazzle offered exactly what I wanted.

Date of experience: July 31, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

How do I know I can trust these reviews about Zazzle?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zazzle?