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    Zazzle

2024 SITEJABBER AWARD

Zazzle

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Overview

Zazzle has a rating of 4.5 stars from 10,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery, and business cards. Zazzle ranks 1st among Stationery sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 94.8%
Positive
2,152
Neutral
55
Negative
62
View ratings trends
339
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How would you rate Zazzle?

Reviews (10,694)

Rating

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Reviews that mention popular keywords

customer service (952) business cards (321) wedding invitations (331) delivery date (101) credit card (79) quality product (124) delivery time (57)
Thumbnail of user janetj1554
Texas
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I got it done and the shirt turned out great. I can't wait to give it to my husband tomorrow. I am truly, truly technology challenged, so it took me awhile to get the picture just right. But I love how the t-shirt looks.

Reason I chose this business:

I think I got a message in my e-mail.l

Date of experience: June 15, 2024

Thumbnail of user stephanief1571
New York
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The cards seemed rough not a sleek feeling I was hoping. It was more costly compared to VistaPrint and the lettering print size were way too small for instructions on aftercare which is why I bought them.
Also when arrived the box had been damaged on one side so part of my cards were smushed. I won't be buying from zazzle.

Reason I chose this business:

Facebook ad, cards looked nice prior to ordering when you see the example.

Date of experience: June 3, 2024

Thumbnail of user jenniferm6124
Ohio
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Easy to use website made designing my shirt quick and frustration-free. The shirt was delivered quickly (within 2 weeks) and overall looks pretty good. The orange came out a little gold, but that could be because of the gray tshirt color.

Date of experience: June 3, 2024

Thumbnail of user marlac135
Florida
2 reviews
0 helpful votes
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June 26th, 2024
Verified purchase

I absolutely love the appearance of the cards. The quality of the cards is wonderful. I love everything about the cards, except the fact that the ink is so faded where my contact information is on the back of the card that it's unreadable. I'm unable to use these cards and have reached out to customer service and am awaiting a reply.

Awaiting a reply.

Service

Date of experience: June 16, 2024

Thumbnail of user catherinee521
New Jersey
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I felt the site was very easy to use and was very happy with the product, but i feel the site was misleading concerning lead time. Needed my item sooner rather than later and was upset that it cost me way too much for express shipping. I think using USPS priority mail would have cost 1/3 of the price i paid for shipping and i would have received my product just as quickly!

Reason I chose this business:

I liked the product it offered

Date of experience: June 13, 2024

Thumbnail of user marks7546
Arizona
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

No comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment no comment

Date of experience: June 19, 2024

Thumbnail of user samh1259
Massachusetts
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

It was easy to pick a style and fill in my info. I'm not creative do the ideas and options were great.

Reason I chose this business:

Ease of ordering and price.

Date of experience: July 30, 2024

Thumbnail of user karene1901
Washington
1 review
0 helpful votes
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September 9th, 2024
Verified purchase

I customized my wedding invites and they were Very fast, affordable prints and quick.

Date of experience: August 30, 2024

Thumbnail of user sids131
Washington
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The product itself was perfect - just as configured and shown in the design process. I needed them by a specific date for an event so paid extra for shipping to ensure they got to me on time. They did not ship when promised but I had a day built in to the schedule so I was OK.

Reason I chose this business:

Convenient, available, good options for product

Date of experience: June 4, 2024

Thumbnail of user laurenc1235
Georgia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I've tried a few times now to print my own invites for parties/occasions and they always fail to impress. There's something to be said for the quality of paper and prints zazzle provides, consistently. Each time I pull the trigger and place an order I never regret it. Christmas cards, birthday invites, moving announcements, it's a no-brainer.

Reason I chose this business:

Simple, easy to use, lots of design options

Date of experience: June 4, 2024

Thumbnail of user lisah4555
Pennsylvania
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I purchased a rather large customized welcome sign with my daughter's photograph on it for her graduation party. The product came very quickly and it was as described. I picked the large size so the photograph was a little bit blurry, but I was warned of that during the ordering process. My only complaint is that I paid a significant amount extra for a so-called easel and all I got was a cardboard wing in the back of the sign that I could fold out to place it on a table. This was not shown or described on the site but the price was enough that I automatically assumed it was some sort of little metal easel to display the sign. What a disappointment and a waste of money. I mean, it was like an extra $20 or so. I ended up buying that little metal easel on Amazon for $12. This issue certainly tainted my buying experience.

Reason I chose this business:

The site came up on my online product search.

Date of experience: June 4, 2024

Thumbnail of user ashleyd1280
New York
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I had a great experience with the company and with everything I ordered

Reason I chose this business:

It was a good price optio.

Date of experience: September 1, 2024

Thumbnail of user hollyc768
Wisconsin
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Things came more quickly then I ever expected. Super happy with the order and turnaround time. 10/10 would order again.

Reason I chose this business:

Recommended

Date of experience: July 30, 2024

Thumbnail of user lukes536
New York
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Great product and came in as expected. Would use again in future.

Date of experience: August 31, 2024

Thumbnail of user ashleyc1957
Tennessee
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

Ordered signs and they didnt arrive on time - reached out to customer service and they reshipped - order arrived promptly.

ordered signs and they didnt arrive on time - reached out to customer service and they reshipped - order arrived promptly.

Reason I chose this business:

Custom items; variety; prices

Service

Date of experience: August 18, 2024

Thumbnail of user juanitom1
California
2 reviews
0 helpful votes
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June 23rd, 2024
Verified purchase

In a few words: everything was over my expectations... Easy design. Easy Proof. Easy Share with my friend. Easy to make changes to the design. Fast and efficient cart. Delivery was on time as I was told... thank you!

Reason I chose this business:

I wanted to try it for the first time

Date of experience: June 13, 2024

Thumbnail of user jayk1058
California
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I'm having them remade by another company. They were hard to read and smaller than I had imagined. Some of this is my fault. But there is noone to talk to on your end. I tried. So I'm going with another company.

Reason I chose this business:

I've have a good experience with a banner before.

Date of experience: June 5, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Jay,

I am so sorry to hear about your buttons. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Clare

Thumbnail of user christinas1914
Texas
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

It looks great and it came quickly in the mail! I will use Zazzle again in the future.

Reason I chose this business:

It had the style of invitation I wanted.

Date of experience: August 31, 2024

Thumbnail of user mariat1983
Florida
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Really good quality everybody who walks into a living room and sees it they stop and check it out. The customization was amazing! I didn't have to choose just one picture I chose several!

Reason I chose this business:

Because it was the only one that had the frame I was looking for.

Date of experience: July 2, 2024

Thumbnail of user dianef715
California
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

The search a little challenging but once I figured out the keyword I was in. It's colorful, good quality and a message I can share in social media

Reason I chose this business:

I’ve used you before. I find one of a kind gifts.

Date of experience: August 14, 2024

Thumbnail of user katherinet598
Maryland
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I bought my husband a shirt that said myth the man the ledge and he said it would be cute for Mr to have one that said the wife of the man the myth the ledge so dazzle came up I ordered it git it and my husband was so surprised and a little tear in his eye.

Date of experience: June 13, 2024

Thumbnail of user cindim85
Ohio
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Business cards look great! They were delivered on time and exactly as ordered.

Reason I chose this business:

The variety of templates available.

Date of experience: August 31, 2024

Thumbnail of user eileenm897
Delaware
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

The invitations are adorable. Fast delivery. They were actually delivered early!

Date of experience: August 31, 2024

Thumbnail of user nancyf2086
Arizona
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

The labels were not perforated which makes it difficult to cut and still look professional. The sharpie pen permanent marker smears and looks horrible. I would not order these again. Sorry!

* Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 10, 2024

Thumbnail of user zazzles1
Zazzle S. – Zazzle Rep

Hi Nancy,

I'm really sorry to hear about the issues with your recently placed labels order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.

Kindest regards,

Jordan

Thumbnail of user rosemaryc388
Massachusetts
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

This came in so quickly and beautiful. I absolutely loved how these cards came out

Date of experience: August 27, 2024

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.

Business History

Zazzle has been in business since 2005.

Company Representative

Thumbnail of user zazzles1
Zazzle S.
Zazzle Support
Typically responds within 4 days
Zazzle Support is here to assist you!

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